It looks like the airlines forgot to make a New Year’s Resolution to improve their customer service in 2008.

Hot on the heels of the confusion over hand-baggage - with the lunatic situation, for example, of being able to take two items into the cabin from Heathrow to Jersey but only bring one back - comes the Holiday Which? report on the ‘extras’ still being charged to customers by airlines.

Says Declan Mescall, Head of Passenger Sales for award-winning Irish Ferries: "Certain airlines are charging up to £20 just to check luggage into the hold - some even charging to use the check-in desk - as well as additional costs for fast-boarding services.

"Compare this with the transparency - and ease - of travelling by ferry. With Irish Ferries there are no hidden extras; once the ticket is purchased there’s no charge for baggage handling and holidaymakers can bring as much luggage as the car can hold!

"With air fuel surcharges, long check-in times (our ferry check-in time is just 30 minutes), plus the cost of airport parking and car hire, surely travelling by air just doesn’t stack up where there are viable options for travelling on modern, comfortable ferries."

Irish Ferries, for 2008, continues to offer its lowest ever fare to Ireland of just £59 one way for car and driver, with no hidden extras.

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