Frequently asked questions

Booking with a deposit

€100 deposit will be payable at time of booking (once the partner journey has been confirmed)

Balance is payable 8 weeks before departure

If you make a booking within 8 weeks of departure full payment will be due at time of booking.

Landbridge cancellation Charges

Landbridge bookings cancelled up to 42 days (Eurotunnel 51 days) before outward departure - loss of deposit

Landbridge bookings cancelled between 41 days & 21 days (Eurotunnel between 50 days & 21 days) of outward departure date will incur a charge of 50% of total fare.

No refund payable if booking cancelled within 20 days of or after outward departure date

No refund on unused portion of ticket

Amendment Charges

Amendment fee of €25 applies each time a booking is changed. If the change applies to both outward and return sailings then the charge is €50. This fee is in addition to any increase in fare.

There is no amendment fee for changes to passenger names, vehicle details or cabins. Fees apply to all other changes.

Eurotunnel journey will be forfeited if client does not present at booked time / date. Amendments must be made in advance

Administration Fee

An administration fee of €6 applies per booking.

Cabin Accommodation - P&O Hull routes and Brittany Ferries

Cabin accommodation is compulsory on all P&O departures to / from Hull, as well as on Brittany Ferries night time services. Contact us for full details

Travelling with a Van

There are restrictions to vans travelling at landbridge rates - these vary by partner and by route. Please contact us for details