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Frequently asked questions

How do I book my SailRail ticket?

To make your booking, please click the Book Now button above and proceed to our booking form to make your booking.

Alternatively, you can call our sales offices on 0818 300 400 to book. Our office opening hours are 9am to 7pm Monday to Friday and 9am to 4pm on Saturday. Bookings made online, by telephone or in person at our port offices will include an administration fee of €3.

In addition, a supplement of €6.00 applies to tickets booked on the day of travel

Please note that SailRail tickets are only available on our Holyhead/Dublin services

How do I amend my SailRail booking?

Please note that SailRail bookings cannot be amended online. To make an amendment to an existing booking, please call our sales offices on 0818 300 400 between 9am – 5pm Monday to Friday. Alternatively, you can contact our Port Office at 01 607 5519. There is no amendment fee for changes to passenger names or on board accommodation. However, a €10.00 amendment fee applies each time a change is made to the date or time on your SailRail booking. If a change applies to both the outward and return sailings then the fee is €20.00. This fee is in addition to any increase in SailRail fare price and does not include priority postage

How do I get my ticket?

Depending on your chosen issue method, your Sail Rail ticket will either be posted to you or will be ready for your collection at Dublin Ferryport on your day of travel. When you make a booking, an email confirmation will be sent to you with your booking reference. Please note that this is not a travel ticket, but it will be needed to exchange for your SailRail ticket if you are collecting on departure.

If you are collecting your ticket on the day of travel, please be at the port one hour prior to your scheduled departure time and report to Check-In Desk No 1 with your booking reference.

How do I get to Dublin Port to catch the ferry?

Express Bus Transfer

Dublin Port is served by an Express Bus Transfer 7 days a week.  The Express Bus Transfer service is operated by Mortons Coaches.

The fare is €3 for an Adult and €1.50 for a Child.  Adult return is €5 and child return is €2.50, payable on board.  

Outbound services will operate from the Mortons Bus Stop located on Westmoreland Street daily at 07:15hrs, 13.30hrs & 19:00hrs. This is the only outbound pick up location.

Inbound services: a coach to meet all of our ferry arrivals with drop off points at Connolly & Westmoreland Street.

Public bus service to and from Dublin Ferryport Terminal

A regular public bus service also operates between the city center and Dublin Ferryport. The number 53 terminus is on Talbot street. Standard bus fares apply to this service and free travel passes may be used. Please click here for timetable and route.

Connections between Busarus and Heuston Station, where not shown, are possible by Luas light rail or local bus routes. These services are not included and are payable separately. Please note all bus times are subject to change. For any queries regarding this schedule, please call Dublin Ferryport at 01- 607 5519

www.dublinbus.ie - Buses within Dublin city and county 
www.irishrail.ie - Country wide train services 
www.buseireann.ie - Country wide bus services

When I arrive in Holyhead, how do I get from the ferry terminal to the train station?

Holyhead port and train station are part of the same building – simply follow the signs within the terminal to get to the train platform.

What about the train journey?

Prior to booking your ticket, we recommend that you check your connecting rail times from Holyhead. You can check these through the National Rail Enquiries website which can be accessed by clicking here. Please note that your SailRail ticket covers mainline rail travel only and does not cover onward travel locally in the UK by bus / tube etc.

Irish Ferries cannot be held responsible if there is no train service directly connecting with your ferry arrival time.

Do I have a seat reserved on the train?

Your tickets are unreserved second class tickets, so no seat reservations are available.

Can I travel in First Class with a SailRail ticket?

Unfortunately not – if you would like to book a first class train ticket, then you will need to book your ferry trip and rail journey separately. SailRail tickets cannot be upgraded to travel in First Class.

Can I book Club Class or cabins for my trip?

It is possible to book Club Class and cabins for your journey, however this would need to be done directly with us and cannot be booked through your local rail station. To make a booking, please email info@irishferries.com and advise your travel date, sailing time and the grade of accommodation that you require.

How much luggage can I bring with me?

You can bring as much hand luggage as you can comfortably carry, but it must be packed in a suitcase or bag. No boxes or loose items are acceptable as hand luggage. One small piece of hand luggage will be permitted to be carried with you – the rest will be checked through our luggage handling facility. Please note that each item of checked in luggage must not weigh more than 22kg and you will not be able to access these items during the crossing.

Can I take my bicycle with me?

You can travel with your bicycle on a sail/rail-ticket – the cost is €10 each way.

When travelling you would be required to check-in in the terminal building and then cycle on board with the (motorised) vehicle passengers - your bicycle would then be securely stored on the car deck for the duration of the crossing. If you need to pick up your ticket prior to checking in, then please allow additional time to get to and from the terminal building.

Please note that it is your responsibility to check with the train operator as to whether your bicycle can be carried on your chosen route: http://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx

Can I take my pet on the train?

Passengers may take with them, free of charge and subject to the conditions below, dogs and cats (max of 2 per passenger) provided that they do not endanger or inconvenience passengers or staff.

  • Dogs must be kept on a lead at all times unless contained in a pet carrier.
  • Dogs without leads or cats must be carried in an enclosed pet carrier which is rigid and not open (to prevent escape) and the animal able to stand and lie down in comfort.
  • Animals and containers must not occupy seats, otherwise a charge will be made.
  • Pets are not allowed in the restaurant cars. An exception would be made for guide dogs – these can be permitted into the restaurant car at the Stewards discretion. The train operator will make every effort to serve meals directly to blind and deaf passengers at their seats.
  • If another passenger objects to the presence of an animal, then the owner must move it to another part of the train or place it in a suitable pet carrier in the guards van/luggage van (where available).
  • The train company reserves the right to refuse carriage and entry of any pet/animal (byelaw 16).
What about taking pets on the ferry?

Pets (small dogs and cats) are permitted to travel with foot passengers, but they must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own). The pet must be able to stand or lie down in the cage or box in comfort and the owner of the pet must be able to carry the cage or box from the terminal to the ship. All pets must travel on the car deck in their cages or boxes. Please note that if you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule

InterRail & Eurail Pass Holders

Irish Ferries offer a 30% discount on the standard foot passenger rates (adult or child). The discount can not be used in conjunction with any special offer or discounted fares (including SailRail). Club Class and cabin accommodation are available at an extra charge. The Pass has to be current and valid in either the country of departure or the country of arrival.

In order to claim the reduction please make your booking on-line and pay in full - then e-mail your booking reference number and your rail pass number to bookings@irishferries.com. The relevant reduction will be applied to your booking and the credit will be refunded to you via the credit card system. Please send the e-mail to us at least 5 days before your outward travel date. You may be asked to show your rail pass when you check-in for the sailing.

Disrupted or cancelled sailings

Every effort is made to maintain advertised schedules but sailing times can sometimes be disrupted due to technical, operational or weather related issues. However, if your sailing is cancelled we will do everything possible to transfer you onto the next available Irish Ferries sailing. When making your booking please provide us with your mobile phone number and we will endeavour to make contact with you in the event of any major disruption. Please note that no refund is applicable if due to adverse weather conditions, the Dublin Swift is cancelled and travel is undertaken on our cruise ferry service.