Frequently Asked Questions
Are there facilities for passengers with reduced mobility at your ports and on board your vessels?
All ports used and vessels operated by Irish Ferries are equipped to assist with the embarkation and disembarkation of passenger with reduced mobility. Click for full details of the facilities available.
Do you offer discounts to passengers with reduced mobility?
Yes Irish Ferries are delighted to offer discounts to members of the dedicated organisations.
In Ireland members of the Disabled Drivers Association (DDA) and the Irish wheelchair Association (IWA) receive the following discounts:
- 20% on all Irish sea routes
- 10 % on all Ireland France Direct routes
In the UK members of the new disability alliance group Mobilise receive discounts on Irish Sea routes.
How do I use my DDA/ IWA/ MOBILISE discounts when making a booking with Irish Ferries?
In Ireland - simply advise us at time of booking or if making an on-line booking, complete the transaction and send an e-mail containing your membership number and booking reference to info@irishferries.com
In the UK – contact Mobilise and they will make the booking for you.
What happens when I arrive at an Irish Ferries Port? How will the staff know I am a passenger with reduced mobility?
Early arrival at the port along with self identification is very important to us. Once you have identified yourself on arrival as a passenger with reduced mobility you will be asked to turn on your vehicle hazard warning lights and follow the instructions given to you by a staff member. We will try to position your vehicle close to the lift making the transfer from the car deck to the upper passenger deck areas as seamless as possible. Due to operational constraints your vehicle may not be loaded immediately on arrival.
Irish Ferries staff receive Disability Awareness training as part of the Company’s ongoing commitment to ensure “ Transport Access for All”.
Are there designated seating areas on board?
Each ship has a designated seating area for passengers with reduced mobility.
Ulysses Reserved seating beside Reception on Deck 9
Dublin Swift Reserved seating near the Tax Free Shop on Deck 4
Isle of Inishmore Reserved seating in Boylans on deck 8
Oscar Wilde Reserved seating on
Deck 7
Can I book “Club Class” on board Irish Ferries vessels?
Yes you can. Club Class lounges are available on the following vessels:
Ulysses: The Lounge is situated on Deck 11 which is accessible by lift.
Dublin Swift: The Lounge is situated on Deck 5.
(Please note that the club class lounge is not suitable for
wheelchair users due to the design of the vessel).
Are the cabins suitable for passengers with reduced mobility and where are they located?
Each of our cruise ferries has a limited number of cabins suitable for passengers with reduced mobility. Each suitable cabin has:
- Specially adapted en-suite facilities
- A minimum of two beds – each at lower level
- Wheelchair assess
- Support handles throughout the cabins
- Direct communication to the Reception desk on board.
Ulysses: Cabins available on Deck 10
Isle of Inishmore: Cabins available on Deck 9
Oscar Wilde: Cabins available on Deck 5
Are the food outlets accessible to passengers with reduced mobility?
All food outlets are easily assessable to passengers with reduced mobility. Furthermore, each of our restaurants is equipped with movable furniture to suit individual needs. Braille menus are also available.
As a passenger with reduced mobility what else can I expect from Irish Ferries?
We want you to enjoy your trip with us. Your comfort and safety will always be our prime concern so all our crew have received passenger disability awareness training. Safety notices in large print are displayed throughout the vessel and are available at each reception desk on board. All reception areas are fitted with hearing loops for the convenience of those passengers who may be hard of hearing
Is there someone who will answer any additional questions I may have?
We hope these FAQ’s will assist in answering all your specific queries. If you have any additional questions or comments relating to our general products and services please check our general FAQs
If you have a specific question regarding passengers with reduced mobility please contact our Disability Officers: Ms Sheila Gleeson or Mr Alan Markey – disabilityofficer@irishferries.com
Useful Links: Disabled Drivers Association - www.iol.ie
Irish Wheelchair Association- www.iwa.ie
Mobilise- www.mobilise.info
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