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Reduced Mobility and Special Needs

Facilities for passengers with reduced mobility and special needs

Facilities available & the best way to access them

  • Wheelchair accessible ports and ships.
  • Wheelchairs are available for short term passenger use in our ports and on our ships
  • Specially adapted public toilets in our ports and on our ships.
  • Dedicated seating areas on our ships.
  • Specially adapted cabins on our cruise ferries.
  • Hearing loops at all our reception desks on board and ashore.
  • Registered guide dogs allowed on the passenger decks.

Please contact us at least 2 working days (48 working hours) before travel commences. Self-identification is the best way for us to help you. If you have reduced mobility your booking will be flagged, and we will try to position your vehicle close to the passenger lift on-board thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible. Send an email to: disabilityofficer@irishferries.com

Please be aware that there are limitations to the service we can reasonably offer and deliver.

During the crossing our crews will be happy to advise and assist. Please contact the reception desk on board


Ship Information:  

Dublin Swift

  • This is a small fast craft.  The car deck space is limited and the ship operates to a very tight turnaround schedule.
  • There is one lift on board and we can only guarantee vehicle placement beside it for full time wheelchair dependent passengers. We will do our best for all other special needs requests but there are limitations to what we can provide on such a small fast craft.   
  • If you are travelling with a mobility reduced passenger or very young children or children with special needs we suggest that you consider travelling on one of the cruise ferries instead as the car deck space is more generous on the cruise ferries and the embarkation and dis-embarkation pace is more leisurely.
  • There is one specially adapted toilet on passenger deck 4.  
  • The Club Class lounge is on deck 5. There is no lift from deck 4 to deck 5 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by a wide staircase – approximately 20 steps.
  • Due to the nature of the fast craft medical oxygen cylinders for personal use are not allowed on board.

 

Mv Ulysses

  • This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 close to the Club Class lounge and the other two are on deck 9.
  • Club Class on the Ulysses is very suitable for full time wheelchair dependent passengers as a lift goes directly from the car deck to the Club Class lounge which is situated on deck 11.
  • There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 10. There is direct lift access to the cabin deck. 
  • The shop, cinemas and restaurants are on deck 9 - there is direct lift access between all decks.
  • There is a special seating area for reduced mobility passengers on deck 9 beside the reception desk.

Mv Epsilon

  • This is a cruise ferry. The car deck space is very generous and vehicle loading is done at an efficient pace.
  • There is a dedicated “special needs” vehicle parking area. This area is situated just outside the entrance door to the main passenger area on deck 5. If you have pre- requested special needs vehicle placement you will be asked at check-in to activate your car hazard lights and your vehicle will be called on board when access to the special parking area on deck 5 is available.
  • There is one specially adapted wheelchair accessible toilet on board – the toilet is on main passenger deck 5.  
  • There is no Club Class lounge on this ship. 
  • There are two specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 (same deck as the restaurant, bar and shop).
  • There is no lift from passenger deck 5 to cabin deck 6 where all the other cabin types are. Access is by stairs only (about 20 steps) 
  • The reserved seat lounge is on deck 6.

Mv Inishmore

  • This is a large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre-requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are two specially adapted wheelchair accessible toilets on board – one is on deck 7 and the other is on deck 8.
  • The Club Class lounge is on deck 11. There is no lift from deck 9 to deck 11 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by stairs – approximately 40 steps.
  • There is one specially adapted wheelchair accessible cabin on board. This cabin is situated on deck 9 close to the lift.  
  • The shop, restaurant, lounge bar and café are on deck 7 and 8.
  • There is a special seating are for reduced mobility passengers in the motorist lounge on deck 7.

Mv Oscar Wilde

  • This is a very large cruise ferry.  Loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are two specially adapted wheelchair accessible public toilets on board. One toilet is on deck 7 close to all the restaurants and entertainment lounges and the other toilet is on deck 10 close to the cinemas and reserved seats. 
  • There are six specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 and are close to the reception area.   
  • The two cinemas and the reserved seat lounge are both on deck 10 - there is direct lift access to this deck from all decks on board.  
  •  “Speedy exit” is an available option on this ship but is not suitable for passengers with special needs who require close access to the passenger lifts.

Food outlets

All food outlets are easily accessible to passengers with reduced mobility. Furthermore, each of our restaurants is equipped with movable furniture to suit individual needs.

 

Medical Oxygen for personal use

Passengers travelling on any of our cruise ferries in a private vehicle may carry a maximum of 6 size "F" or smaller cylinders containing compressed Oxygen UN1072. Passengers must carry a letter from their doctor confirming that they require medical oxygen. The onus is on the passenger to ensure that their own medical oxygen cylinder is in good working order.

Due to the nature of the fast craft oxygen cylinders are not allowed on the Dublin Swift.

 

Discounts

We are delighted to offer some special % discounts on published fares. Please note that you may only use one % discount per booking.

In Ireland this special discount is available to members of the Disabled Drivers Association (DDA) and the Irish Wheelchair Association (IWA). Please send an email to info@irishferries.com with your booking reference and details of the appropriate organisation and your membership number.

In Britain, members of the disability alliance group Disabled Motoring UK (previously known as Mobilise) receive discounts on Irish Sea routes. Just contact this group directly and they will make the booking for you.

If you have a special query regarding on-board facilities or special needs please contact our Disability Officer - Sheila Gleeson disabilityofficer@irishferries.com. Her direct telephone number is +353 1 6075638. ( Mon to Fri 9 to 5) 

 

Ships - facilities for passengers with reduced mobility and special needs
Ship
Adapted Cabin
Wheelchair
Adapted Toilets
Lifts
Oscar Wilde
Yes
Yes
Yes
Yes
Epsilon
Yes
Yes
Yes
No
Isle of Inishmore
Yes
Yes
Yes
Yes
Ulysses
Yes
Yes
Yes
Yes
Dublin Swift
No
Yes
Yes
Yes

 

Ports - facilities for passengers with reduced mobility and special needs
Port
Wheelchair
Adapted Toilets
Lifts
Dublin
Yes
Yes
Yes
Holyhead
Yes
Yes
Yes
Rosslare
Yes
Yes
Ramp
Pembroke
Yes
Yes
Ramp
Cherbourg
Yes
Yes
Yes
Roscoff
Yes
Yes
N/A

 

Useful Links:
Disabled Drivers Association - www.ddai.ie
Irish Wheelchair Association - www.iwa.ie
Mobilise - www.mobilise.info

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