Frequently asked questions

Reduced Mobility and Special needs

Lending you a helping hand

Whatever you need we will do our best to help make travel on our services as easy and comfortable as possible for passengers with reduced mobility and special needs.

In addition to mobility and sensory restrictions our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. In order to assist we need be aware of your needs. So please let us know at least 2 days before you travel

Below are some links to information to help you plan your trip.

Video link


Facilities available and the best way to access them

Information for each ship

Medical oxygen for personal use

Discounts Available

Travelling with a guide dog

 

Facilities available & the best way to access them

  • Wheelchair accessible ports and ships.
  • Wheelchairs are available for short term passenger use in our ports and on our ships
  • Specially adapted public toilets in our ports and on our ships.
  • Dedicated seating areas on our ships.
  • Specially adapted cabins on our cruise ferries.
  • Hearing loops at all our reception desks on board and ashore.
  • Registered guide dogs allowed on the passenger decks.

Please contact us at least 2 working days (48 working hours) before travel commences. Self-identification is the best way for us to help you. If you have reduced mobility your booking will be flagged, and we will try to position your vehicle close to the passenger lift on-board thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible. Send an email to: disabilityofficer@irishferries.com

Please be aware that there are limitations to the service we can reasonably offer and deliver.

During the crossing our crews will be happy to advise and assist. Please contact the reception desk on board


Ship Information:  

Dublin Swift

  • This is a small fast craft.  The car deck space is limited and the ship operates to a very tight turnaround schedule.
  • There is one lift on board and we can only guarantee vehicle placement beside it for full time wheelchair dependent passengers. We will do our best for all other special needs requests but there are limitations to what we can provide on such a small fast craft.   
  • If you are travelling with a mobility reduced passenger or very young children or children with special needs we suggest that you consider travelling on one of the cruise ferries instead as the car deck space is more generous on the cruise ferries and the embarkation and dis-embarkation pace is more leisurely.
  • There is one specially adapted toilet on passenger deck 4.  
  • The Club Class lounge is on deck 5. There is no lift from deck 4 to deck 5 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by a wide staircase – approximately 20 steps.
  • Due to the nature of the fast craft medical oxygen cylinders for personal use are not allowed on board.

 

Mv Ulysses

  • This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 close to the Club Class lounge and the other two are on deck 9.
  • Club Class on the Ulysses is very suitable for full time wheelchair dependent passengers as a lift goes directly from the car deck to the Club Class lounge which is situated on deck 11.
  • There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 10. There is direct lift access to the cabin deck. 
  • The shop, cinemas and restaurants are on deck 9 - there is direct lift access between all decks.
  • There is a special seating area for reduced mobility passengers on deck 9 beside the reception desk.

 

Mv Epsilon

  • This is a cruise ferry. The car deck space is very generous and vehicle loading is done at an efficient pace.
  • There is a dedicated “special needs” vehicle parking area. This area is situated just outside the entrance door to the main passenger area on deck 5. If you have pre- requested special needs vehicle placement you will be asked at check-in to activate your car hazard lights and your vehicle will be called on board when access to the special parking area on deck 5 is available.
  • There is one specially adapted wheelchair accessible toilet on board – the toilet is on main passenger deck 5.  
  • There is no Club Class lounge on this ship. 
  • There are two specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 (same deck as the restaurant, bar and shop).
  • There is no lift from passenger deck 5 to cabin deck 6 where all the other cabin types are. Access is by stairs only (about 20 steps) 
  • The reserved seat lounge is on deck 6.

Mv Inishmore

  • This is a large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre-requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are two specially adapted wheelchair accessible toilets on board – one is on deck 7 and the other is on deck 8.
  • The Club Class lounge is on deck 11. There is no lift from deck 9 to deck 11 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by stairs – approximately 40 steps.
  • There is one specially adapted wheelchair accessible cabin on board. This cabin is situated on deck 9 close to the lift.  
  • The shop, restaurant, lounge bar and café are on deck 7 and 8.
  • There is a special seating are for reduced mobility passengers in the motorist lounge on deck 7.

Mv Oscar Wilde

  • This is a very large cruise ferry.  Loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are two specially adapted wheelchair accessible public toilets on board. One toilet is on deck 7 close to all the restaurants and entertainment lounges and the other toilet is on deck 10 close to the cinemas and reserved seats. 
  • There are six specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 and are close to the reception area.   
  • The two cinemas and the reserved seat lounge are both on deck 10 - there is direct lift access to this deck from all decks on board.  
  •  “Speedy exit” is an available option on this ship but is not suitable for passengers with special needs who require close access to the passenger lifts.

Food outlets

All food outlets are easily accessible to passengers with reduced mobility. Furthermore, each of our restaurants is equipped with movable furniture to suit individual needs.

 

Medical Oxygen for personal use

Passengers travelling on any of our cruise ferries in a private vehicle may carry a maximum of 6 size "F" or smaller cylinders containing compressed Oxygen UN1072. Passengers must carry a letter from their doctor confirming that they require medical oxygen. The onus is on the passenger to ensure that their own medical oxygen cylinder is in good working order.

Due to the nature of the fast craft oxygen cylinders are not allowed on the Dublin Swift.

Discounts

We are delighted to offer some special % discounts on published fares. Please note that you may only use one % discount per booking.

In Ireland this special discount is available to members of the Disabled Drivers Association (DDA) and the Irish Wheelchair Association (IWA). Please send an email to info@irishferries.com with your booking reference and details of the appropriate organisation and your membership number.

In Britain, members of the disability alliance group Disabled Motoring UK (previously known as Mobilise) receive discounts on Irish Sea routes. Just contact this group directly and they will make the booking for you.

If you have a special query regarding on-board facilities or special needs please contact our Disability Officer - Sheila Gleeson disabilityofficer@irishferries.com. Her direct telephone number is +353 1 6075638. ( Mon to Fri 9 to 5) 

 

Ships - facilities for passengers with reduced mobility and special needs
Ship Adapted Cabin Wheelchair Adapted Toilets Lifts
Oscar Wilde Yes Yes Yes Yes
Epsilon Yes Yes Yes No
Isle of Inishmore Yes Yes Yes Yes
Ulysses Yes Yes Yes Yes
Dublin Swift No Yes Yes Yes

 

Ports - facilities for passengers with reduced mobility and special needs
Port Wheelchair Adapted Toilets Lifts
Dublin Yes Yes Yes
Holyhead Yes Yes Yes
Rosslare Yes Yes Ramp
Pembroke Yes Yes Ramp
Cherbourg Yes Yes Yes
Roscoff Yes Yes N/A

 

Useful Links:
Disabled Drivers Association - www.ddai.ie
Irish Wheelchair Association - www.iwa.ie
Mobilise - www.mobilise.info

Passports and Identification

Ireland/Britain Routes

Irish Ferries recommend all passengers bring a passport with them. Irish and British citizens do not strictly require a passport to travel between the two countries - some form of identification is however required. Please note that all nationalities except Irish or British require passports. Non-EU nationals should check with the British or Irish embassy before travelling as they may also need a visa. Passengers who turn up at our ports without valid documentation may not be allowed to enter either Ireland or Britain.

Useful means of identification when travelling on these routes are:

  • Passport
  • Driving Licence
  • European identity Card
  • Bank cards
  • Photo ID (school or college)
  • Utility Bills
  • Birth Certificate

Ireland/France Routes

It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. card when travelling to and from France or Ireland. In some cases a visa may also be required. If you are driving a vehicle you will also need a valid driving licence.

It is responsibility of each passenger, parent, guardian or group leader to ensure that the documentation is valid and readily available for inspection at check-in. Irish Ferries accept no liability in this regard - the onus is on the passenger to ensure that the documentation is correct.

Non-EU nationals should check with the French Embassy or with the Irish Embassy before travelling as they may need a visa as well as a passport. A visa can take several weeks to obtain so please make the necessary arrangements well ahead of your travel date.

Passengers who turn up at our ports without a valid passport or an officially recognised European Union ID card (and a visa if required) will not be allowed to enter either France or Ireland.

Drivers of vehicles must carry and be able to produce a valid driving licence, failure to do so may prevent entry into Ireland or France.

Pre-departure boarding of an Irish Ferries vessel is conditional on the passenger(s) being in possession of valid documentation to comply with the immigration laws of the country of destination. This is the personal responsibility of the passenger. Irish Ferries shall also be entitled to recover from the passenger(s) all fines and/or other costs incurred on it by reason of the passenger's failure to produce immigration documentation satisfactory to the relevant authorities.

For more specific information see:

www.dfa.ie
www.britishembassy.ie
www.ambafrance.ie
www.embassyofireland.fr

Pets – Ireland/Britain routes

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels. 

Your pet be it dog, cat or ferret has the option of either staying in the comfort of your car for the duration of the voyage, or being housed in our onboard kennels. It's up to you to decide which option is the most comfortable for your pet. If you do choose to use a kennel it must be booked in advance.

Below are the links to all the information you will need to help you travel with your pet.


Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Movement restrictions
 

 

Pet Passport & Government regulations 

EU pet passport rules apply throughout the European Union. All Dogs, Cats and Ferrets travelling between member states need an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Vet. It is your responsibility to ensure that all of the entry conditions are met. 

Government regulations for pets - Ireland /Britain/Ireland routes only

  • Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo must have been applied before 3rd July 2011.
  • Rabies - All dogs, cats, and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry into Ireland). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
  • Tapeworm – this treatment is not required for entry into Ireland from Britain, Finland, Norway or Malta or for entry into Britain from Ireland, Finland, Norway or Malta

 

Procedures when travelling with pets

Car passengers

  • Your pet must be taken on board the ship in your car and must remain either in your car or in the kennels provided by Irish Ferries for the duration of the voyage.
  • The kennels can be booked in advance and are free of charge.
  • Family pets are not allowed on the passenger decks at any time.


Foot-passengers

  • Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own).
  • The animal must be able to stand or lie down in comfort.
  • The owner of the animal must be able to carry the cage or box from the terminal to the ship.
  • All animals must travel on the car deck in their cages or boxes.
  • If you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule.

 

Kennel facilities on board

Each ship has kennel facilities which are situated on the car deck. Please note that you may not be parked beside the kennels. The kennel sizes are :

Isle of Inishmore ( Rosslare/Pembroke route)
10 kennels - 100cm high, 80cm wide, 85cm deep

Dublin Swift( Dublin/Holyhead route)
6 kennels

71cm high x 120cm wide x 88cm deep
72cm high x 60cm wide x 88cm deep
72cm high x 57cm wide x 88cm deep
75cm high X 100cm wide x 85cm deep
82cm high x 59cm wide x 88cm deep
84cm high x 120cm wide x 88cm deep

Ulysses (Dublin / Holyhead route)
6 Medium kennels- 96cm high, 64cm wide and 85cm deep
4 Large kennels- 96cm high, 96cm wide and 85cm deep.

Epsilon (Dublin/Holyhead route)
5 Small kennels - 55 cm high, 55cm wide and 80cm deep
3 Medium kennels - 72 cm high, 93 cm wide and 94cm deep
2 Large kennels - 110cm high, 140cm wide and 95cm deep

 

Guide and Assistance dogs

  • Irish Ferries are delighted to welcome specially trained "Sight", "Hearing" and "Feeling" dogs on board. All guide and assistance dogs must be pet passport compliant

  • The dogs are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered working dog. When on the passenger decks they must  wear the special guide dog harness or jacket at all times. Please contact us a few days before you travel so that staff on-board can be notified and will be ready to assist
  • Car passengers - your guide dog must be taken on board the ship in your car and then brought up to the passenger decks.

  • Foot passengers - you are permitted to walk your guide dog through the terminal building and onto the ship.

Advice from the RSPCA 

Movement Restrictions

Movement Restriction on the Number of Pets.

  • From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
  • An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.


Commercial Movement of Animals.

  • Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
  • Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest Animal Health Veterinary Inspector.

There are restrictions in place curtailing the free movement of birds due to the risk of bird flu.

Further information on the restrictions applying when travelling with animals is available on

www.gov.uk/bringing-food-animals-plants-into-uk

www.agriculture.gov.ie/pet

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Pets – Ireland/France routes

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels.

Your pet be it dog, cat or ferret will be housed in our onboard kennels. To make them that bit more comfortable we suggest that you bring a comfort blanket or bedding for your pet along with a water bowl. You will be allowed to visit your pet during the crossing and bring him/her for a short walk. A crew member will accompany you to the kennels. Visiting times are displayed at the reception desk. 

Below are links to all the information you will need to allow you travel with your pet.


Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Animal movement restrictions

 

Pet Passport requirements and Government regulations 

Irish Ferries participate in the Pet Travel Scheme. This is a Government controlled system that allows movement of dogs, cats and ferrets within EU member states without quarantine restrictions. Motorists and foot -passengers may bring their pet with them.

All Dogs, Cats and Ferrets travelling under this scheme need a Pet Passport. It is your responsibility to ensure that all the entry conditions are met otherwise your pet will not be allowed to travel.

Government Regulations - Pets travelling to Ireland

Dogs, cats and ferrets must have an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Vet.

Regulations:

  • Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo musthave been applied before 3rd July 2011.
  • Rabies – All cats, dogs and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry into Ireland). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
  • Tapeworm Treatment–(Echinococcus) applies to dogs only. Tapeworm treatment must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section VII. Echinococcus Treatment) signed, dated, timed and stamped. Tapeworm treatment must be administered between 24 hours (1 day) and 120 hours (5 days) before scheduled arrival time into Ireland. Treatment against ticks is no longer a compulsory requirement but dog owners are strongly advised on animal health grounds to avail of tick treatment for their dogs when getting the tapeworm treatment.

All other animal types must have an Import licence to travel to Ireland. These licences are issued by the Irish Government. To obtain a licence please check the Irish Government website www.agriculture.gov.ie

 

Government regulations - Pets travelling one way to France or any other EU Member state 

The minimum requirement for dogs, cats and ferrets crossing any EU border is:

  • Microchip
  • EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations.

All other animal types travelling to Europe need a Certificate of Good Health signed by a vet and are also subject to Import licence legislation. Please check the French Government website www.agriculture.gouv.fr.

 

Procedures when travelling with Pets

  • Check-in time for passengers travelling with animals is at least 2 hours prior to the scheduled departure time of the ferry - otherwise you and your pet will be refused travel.
  • You may be asked to help staff to use the scanner as the animal will be more comfortable with the owner.
  • Irish Ferries charge an administrative fee of € 30 / € 45 / €60 per animal per journey for travel. This fee includes the use of a kennel/cat box on board and each animal must occupy a separate unit.
  • Pets are not allowed to remain in your car or travel on the passenger decks during the voyage (guide dogs excluded)

Car passengers

  • When travelling from either Cherbourg or Roscoff ports please go to the terminal building before you go to the car check-in point so that the pet microchip details can be checked.

Foot Passengers

  • Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own).
  • The animal must be able to stand or lie down in comfort.
  • The owner of the animal must be able to carry the cage or box from the terminal to the ship.
  • All animals must travel on the car deck in their cages or boxes.
  • If you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule.


Kennel facilities onboard 

Mv Oscar Wilde

The cat boxes and kennels are situated in two separate dedicated rooms on car deck 4. The dimensions of the pet units are:

Cat box €45 (66 cm high, 55 cm wide and 72cm deep)
Medium kennel €45 (70 cm high, 116 cm wide and 76 cm deep) 
Large kennel €60 (108cm high, 100cm wide and 119cm deep)

 

Mv Epsilon

The kennels are situated on car deck 4. The small kennels are situated along a corridor leading to the car deck and the medium and large kennels are in a secluded area on the car deck itself. The dimensions of the pet units are:

Small kennel €30 (55 cm high, 53cm wide and 80cm deep)
Medium kennel €45 (72 cm high, 93 cm wide and 96cm deep)
Large kennel €60 (115cm high, 144cm wide and 90cm deep)

 

Additional Notes

  • Please ensure that you book a kennel size appropriate for your pet. If you reserve a kennel that is too small for your pet, we reserve the right to refuse travel. Irish Ferries also reserve the right to optimise the usage of the kennels onboard based on demand and on the size of the pet. Where Irish Ferries judge it appropriate to move a pet to a smaller kennel, no refund will be paid. You will be assigned a kennel number and your pet must remain in that kennel for the duration of the voyage. When you add a kennel to your booking you will have to confirm that you are aware of and will adhere to the special terms and conditions of the Pets travel scheme.
  • Early pre-booking of pets is essential and is subject to space, availability and terms & conditions of the Pet Travel Scheme. There are only a limited number of kennels available on each sailing and our reservations system is programmed to accept two kennels per booking. If you wish to bring a third pet please contact us at info@irishferries.com and we will let you know if a suitable kennel is available on your chosen travel dates.
  • If your pet is travelling both ways you must make a return booking and reserve a kennel on each journey. If your pet is not returning with you please contact us before travel commences at info@irishferries.com so that we can note your booking accordingly. If you are using our Landbridge services to or from Europe (travelling via the UK) please ensure that you are compliant with our partner carriers' regulations regarding the transport of pets.
  • Where specified by Irish or French legislation, if your pet is required to be muzzled and is not, you will be refused travel.
  • You will be allowed to visit your pet during the crossing and bring him/her for a short walk to answer calls of nature. A crew member will accompany you to the kennels. For safety reasons children are not permitted to visit the car deck during the crossing. Visiting times are displayed at reception on deck 5.
  • We suggest you bring some comfort blanket or bedding for your pet and a water bowl.

Dangerous Dogs
Check to see if your dog is considered a dangerous breed. The importation and transit to and around France of dangerous dogs Category 1; such as Staffordshire terrier, American Staffordshire terrier (Pit bulls , Mastiff (Boer bulls) or any dog of the type known as the Tosa without a pedigree is not permitted. All dogs in category 1 type should be properly muzzled or they will be refused travel.
For further details regarding dangerous dogs please see www.ambafrance-uk.org/Importation-of-animals-into-France www.agriculture.gouv.fr/transport

 

Guide and Assistance dogs

  • Irish Ferries are delighted to welcome specially trained "Sight", "Hearing" and "Feeling" dogs on board.
  • All Guide dogs travelling must be pet passport compliant. Please book a kennel for each crossing and then contact disabilityofficer@irishferries.com to notify the exact nature of the disability. The crew on board will then be notified and will be ready to assist.
  • The dogs are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered working dog. When on the passenger decks they must wear the special guide dog harness or jacket at all times.
  • Car passengers - your guide dog must be taken on board the ship in your car and then brought up to the passenger decks.
  • Foot passengers  (Oscar Wilde only) - you are permitted to walk your guide dog through the terminal building and onto the ship.

 

Movement Restrictions 

Movement Restriction on the Number of Pets.

  • From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
  • An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.


Commercial Movement of Animals.

  • Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
  • Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest Animal Health Veterinary Inspector.

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Paying with Tesco Clubcard Boost Tokens

If you choose to use your Tesco Clubcard Boost Tokens as a method of payment we will be happy to accept them against the applicable fare. The use of Tesco Clubcard Boost tokens as a payment method may be restricted on selected peak sailings

The tokens may be used as full or part payment against motorist, motorcycle or towed vehicle (caravan/trailer) fares on our Irish Sea and Ireland/France routes. You may also include cabins and club class upgrades. There’s no limit to the amount of Tesco Club Class boost Tokens you may use for bookings on our direct services.

Online bookings
We accept both e-tokens and paper boost tokens.

E-tokens

If you are using e-tokens ( we accept one per booking) please contact Tesco before proceeding to get your unique e-token code number. During the booking process please enter your e-token code and value when requested to do so. No change will be given if the value of your tokens is greater than the cost of your booking. If using e-tokens you may book up to 3 days before travel commences.

Paper Boost tokens

If you are using paper tokens you must apply to Tesco first for your tokens. During the booking process please enter your paper tokens serial numbers and the total figure of their combined value when requested to do so. No change will be given if the value of your tokens is greater than the cost of your booking. If using paper tokens you must book at least 10 days before travel commences.

When the booking is complete please post the paper vouchers to our reservations office immediately. If we do not receive your paper tokens in sufficient time you will have to pay in full for your booking at the port of departure. Boost tokens will not be accepted as payment at the port.

To make an online booking:

  • Sterling Tesco Clubcard Boost tokens UK / Ireland Routes Book here
  • Sterling Tesco Clubcard Boost tokens Ireland / France Routes More Information 
  • Euro Tesco Clubcard Boost tokens all routes Book here
Sailing Check-in

Please note Irish Ferries use the 24 hour clock. Check-in times differ depending on the route etc. You must ensure that you are through the check-in point before the times advised below:

Great Britain / Ireland Routes – latest check-in time

  • Travelling with coach – 1 hours before departure
  • Travelling with any other vehicle type - 30 minutes before departure
  • Travelling on foot or cycling – 30 minutes before departure


France / Ireland Routes
– latest check-in time

  • Travelling with coach – 2 hours before departure
  • Travelling with Motorcycle - 1 hour 30 minutes before departure
  • Travelling with any other vehicle type - 1 hour before departure
  • Travelling on foot or cycling– 1 hour before departure

Notes:
Passengers travelling with guide dogs or any domestic animal on the Ireland France route must check in 2 hours before departure. Please allow a little extra time if you need to collect tickets at the port.

 

Luggage Allowance

Car Passengers

Passengers travelling by car may bring as much personal luggage as they can fit into their vehicle.

Foot-Passengers

Dublin / Holyhead route

Foot-passengers may only bring small items of personal luggage on board (handbag, laptop, baby changing bag etc). Larger items of luggage must be transported in suitcases/bags/rucksacks/wheel base cases and put through our luggage handling facilities. We do not carry loose items of any weight except for pushchairs/buggies used for the sole purpose of transporting young children.

For your comfort all luggage put through this system is ticketed. Passengers are responsible for getting their own luggage to and from the luggage carousels and they must be able to comfortably carry it themselves. Please note that luggage is limited to 2 suitcases per person and each suitcase/bag must not weigh more than 22kg.

The luggage will be processed through our luggage handling facilities at check-in and may be collected at the luggage carousel in the terminal building on arrival. All items of personal luggage should be well labelled. Please note that the luggage is stowed on the car deck so you will have no access to it during the voyage.

Day trip passengers - passengers without cars may take one small piece hand luggage only (handbag, laptop, baby changing bag).

Rosslare / Pembroke route and Rosslare / France routes
Passengers must be able to comfortably carry their own luggage and are responsible for getting it from the terminal building to the ship and vice versa. Access to and from the ship is either via a covered walkway or by special dedicated bus from the terminal building to the ship.

Types of Vehicles

We carry all types of passenger vehicles. Please ensure that you select the correct vehicle size (including all appendages such as bicycle racks, tow bars roof racks) as we need to know the amount of space to set aside for you on the car deck. Vehicles declared incorrectly at the time of booking risk being refused boarding or may be subject to additional charges at the port.

Cars

Up to 1.90M High
Any Car, MPV or 4x4 where the height including any roof items does not exceed 1.9m (6 ft 4 ins)

Up to 2.25M High
Any car, MPV or 4x4 where the height including any roof items does not exceed 2.25m (7ft 6ins)

Over 2.25M High
Any car, MPV or 4x4 where the height including any roof items exceeds 2.25m (7ft 6ins)

 

Vans

Up to 2.25M high and 6.00M long Motorist van fares are available up to 2.25M high (7ft 6ins) and 6.00M (20ft) long

Up to 2.6M high and 6.00M long Motorist van fares are available up to 2.6M high (8ft 6ins) and 6.00M (20ft) long

2.6M high or over 6.00M long Vans which are 2.6M high or over 6.00M long are classified as freight and must be booked via our freight department.

Vans and other commercial vehicles carrying freight goods, or in excess of these dimensions must book on irishferriesfreight.com

 

Camper vans/dormobiles/motorhomes

Up to 2.25M high and less than 8.00M long Where the height including any roof items does not exceed 2 25M high (7ft 6ins) and the length does not exceed 8.00M (26ft 8ins)

Over 2.25M high and less than 8.00M long Where the height including roof items exceeds 2.25M (7ft 6ins) and the length is less than 8.00 M (26ft 8ins)

Over 8.00M long Where the length of the vehicle including rear racks is over 8.00M long (26ft 8ins) but less than 12m long (39 ft 5ins) The height is irrelevant.”

Any vehicles over 12m long must be booked at freight rates.

Camper vans

 

Minibus (multi seat )

Up to 2.25M high and less than 8.00M long Where the height including any roof items does not exceed 2.25M (7ft 6ins) and the length does not exceed 8.00M (26ft 8ins)

Over 2.25M high and less than 8.00M long Where the height including roof items exceeds 2.25M (7ft 6ins) but the length does not exceed 8.00M (26ft 8ins)

Over 8.00M long Where the length of the vehicle including rear racks is over 8.00M long (26ft 8ins) but less than 12m long (39 ft 5ins) The height is irrelevant.”

Any vehicles over 12m long must be booked at freight rates.

 

Passenger Rights

Under EU passenger rights legislation some assistance/compensation is available in certain circumstances if your pre-booked sailings are delayed or cancelled.

Also if a member of your party has reduced mobility we are happy to offer additional help. Please contact disabilityofficer@irishferries.com before travel commences.

Please click through the links below to get full details:

Irish Ferries Charter – Disrupted Travel

Irish Ferries Charter – Passengers with Reduced Mobility

Pregnant women

For safety reasons the following travel restrictions apply to pregnant women:

  • Up to 28 weeks - No restrictions
  • 28 to 31 weeks - Doctors certificate needed confirming that Mother-to be is fit to travel 
  • 32 weeks and over -Travel not allowed.

Please note it is the responsibility of all pregnant women to advise Irish Ferries of their condition and to adhere to these restrictions.