Important Update
23/07/2018 17:00 hrs
As of this afternoon, Monday 23rd July, 99.65% of the 5,746 bookings affected by the cancellation of W.B Yeats sailings on the Dublin – Cherbourg route have been re-accommodated. Of these, 82% have chosen to travel on alternate sailings to France with Irish Ferries, while 15% have chosen to cancel and accept a full refund, and the remaining 3% have chosen to travel by land-bridge through the UK.
Dedicated teams continue to be in contact with the remaining few customers affected by this disruption, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
17/07/2018 17:00 hrs
As of this afternoon, Tuesday, 99.4% of the 5,746 bookings affected by the cancellation of W.B Yeats sailings on the Dublin – Cherbourg route have been re-accommodated. Of these, 82% have chosen to travel on alternate sailings to France with Irish Ferries, while 15% have chosen to cancel and accept a full refund, and the remaining 3% have chosen to travel by land-bridge through the UK.
Dedicated teams continue to be in contact with the remaining few customers affected by this disruption, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
22/06/2018 16:30 hrs
As of this afternoon, Friday, 86% of the 5,746 bookings affected by the cancellation of W.B Yeats sailings on the Dublin – Cherbourg route have been re-accommodated. Of these, 85% have chosen to travel on alternate sailings to France with Irish Ferries, while 13% have chosen to cancel and accept a full refund, while the remaining 2% have chosen to travel by land-bridge through the UK.
Dedicated teams continue to be in contact with customers affected by this disruption, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
21/06/2018 17:00 hrs
As of this afternoon, Thursday, 82% of the 5,746 bookings affected by the cancellation of W.B Yeats sailings on the Dublin – Cherbourg route have been re-accommodated. Of these, 86% have chosen to travel on alternate sailings to France with Irish Ferries, while 12% have chosen to cancel and accept a full refund, while the remaining 2% have chosen to travel by land-bridge through the UK.
Dedicated teams continue to be in contact with customers affected by this disruption, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
20/06/2018 15:00 hrs
As of this lunchtime, Wednesday, 75% of the 5,746 bookings affected by the cancellation of W.B Yeats sailings on the Dublin – Cherbourg route have been re-accommodated. Of these, 87% have chosen to travel on alternate sailings to France with Irish Ferries, while 11% have chosen to cancel and accept a full refund, while the remaining 2% have chosen to travel by land-bridge through the UK.
Dedicated teams continue to be in contact with customers affected by this disruption, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
18/06/2018 17:00 hrs
Dedicated teams in Irish Ferries continue to contact customers affected by the cancellation of sailings on the Dublin – Cherbourg route, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
As of this afternoon, Monday, 65% of the 5,746 affected customers have now been re-accommodated. Of these, 89% have chosen to travel on alternate sailings to France with Irish Ferries with 9% choosing to cancel and accept a full refund and the remaining 2% opting to travel by land-bridge through the UK.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
15/06/2018 16:00 hrs
Dedicated teams in Irish Ferries continue to contact the customers affected by the planned cancellation of sailings on the Dublin – Cherbourg route, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
As of this afternoon, Friday, 51% of the 5,746 affected customers have now been accommodated, with 93% of these choosing to travel on alternate sailings to France with Irish Ferries and 7% opting to either travel by land-bridge or to cancel and accept a full refund.
Given the extraordinary circumstances behind these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
14/06/2018 16:30 hrs
Dedicated teams in Irish Ferries continue to contact the customers affected by the cancellation of sailings on its Dublin – Cherbourg route, as a result of the advised late delivery of W.B. Yeats by the German shipyard.
As of lunchtime today, Thursday, 40% of the 5,746 affected customers have now been accommodated, with 95% of those transferring to alternate sailings to France with Irish Ferries, and 5% either opting to use a land-bridge option through the UK or cancel their booking and receive a full refund.
Given the extraordinary circumstances causing these cancellations, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------------
13/06/2018, 16:00 hrs
Following notification from the German shipyard on Monday that delivery to Irish Ferries of W.B. Yeats is to be further delayed, and the resultant decision to cancel the remaining departures from Dublin to Cherbourg this summer, Irish Ferries has had dedicated teams working to contact all the customers on the 5,746 affected bookings.
While all those affected were updated on the situation by email yesterday, as soon as practical following the shipyards notification, Irish Ferries has by 4pm today transferred customers on approx. 24% of the affected bookings, the vast majority of which are being transferred to alternate Irish Ferries sailings.
Each customer has been offered a transfer to the most appropriate alternative Oscar Wilde departure, the option of travelling land-bridge through the UK to France, or a full ‘no quibble’ refund. At this early stage, most customers are opting to transfer to alternate sailings with Irish Ferries.
Given these extraordinary circumstances, which are outside of the company’s control, Irish Ferries is committed to assisting passengers in making alternative travel arrangements to France as best it can.
Irish Ferries again apologises for the inconvenience caused to passengers booked on these sailings.
--------------------------------------------------------------------------------------------------
Press Release 12th June 2018 3pm
Irish Ferries Regrets to Announce Further Delay to W.B. Yeats
German shipbuilder, Flensburger Schiffbau-Gesellschaft & Co.KG (FSG), has advised Irish Ferries of a further delay to the delivery of the W.B. Yeats
New ship was due to commence sailings between Ireland and France from the 30th July 2018
Irish Ferries regrets to announce that, due to extraordinary circumstances beyond its control, the delivery of the W.B. Yeats has been further delayed by FSG. Because of the uncertainty caused by this additional delay, Irish Ferries has no option but to cancel all the planned sailings to France for W.B. Yeats this Summer, with the ship now likely to commence sailing with Irish Ferries on Dublin / Holyhead as scheduled in September. Irish Ferries is contacting affected customers this afternoon to inform them of the cancellations, offer them alternative travel options, and apologise for the disruption to their travel arrangements.
Approximately 6,000 bookings will be impacted by this issue. Customers affected are being offered a number of alternative travel options e.g. alternative direct sailings on the Oscar Wilde, or a ‘land-bridge’ option i.e. sailing to the UK (from either Dublin or Rosslare) and then to France (Customers who choose the land-bridge option, will also be reimbursed the cost of their fuel requirements from the port of arrival in the UK to the port of arrival in France).If alternative travel arrangements do not suit, customers will, of course, be entitled to a full and immediate refund of all monies paid.
Irish Ferries was previously forced to cancel July sailings for the W.B. Yeats when they were informed in April by FSG, of the initial delay. Approximately 2,500 bookings were impacted by the earlier cancellation, however, 95% of those chose to switch to Irish Ferries’ other cruise ferry, the Oscar Wilde.
Irish Ferries very much regrets the inconvenience these cancellations cause our customers and hopes that as many as possible will choose to be accommodated via the company’s alternative arrangements and continue with their holiday plans. As valued customers of Irish Ferries, we are offering each affected customer a €150 voucher which can be used on any of our Ireland-France routes next year.
Irish Ferries is contacting customers directly, however, any customers who wish to contact Irish Ferries can call +353 (0) 818 300 400 or email customersupport@irishferries.com.
Ends
