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GDPR – General Data Protection Regulation (2018)
At Irish Ferries, we value our customers and recognise the importance of protecting their data. We publish a Privacy Notice on our website to better help you understand how we collect your information, how we use it, and how you can control how we do that. This is part of our ongoing commitment to ensuring your data is managed securely and treated with respect in line with the new EU General Data Protection Regulation, which came into effect on the 25th May 2018. Any changes to this policy will...
Privacy Notice
At Irish Ferries, we value our customers and recognise the importance of protecting your data. We publish a Privacy Notice on our website to better help you understand how we collect your information, how we use it, and how you can control how we do that. This is part of our ongoing commitment to ensuring your data is managed securely and treated with respect in line with the new EU General Data Protection Regulation, which came into effect on the 25th May 2018. Any changes to this policy will ...
Reduced Mobility and Special Needs
Lending you a helping hand Whatever you need we will do our best to help make travel on our services as easy and comfortable as possible for passengers with reduced mobility and special needs. In addition to mobility and sensory restrictions our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. In order to assist we need be aware of your needs. So please let us k...
Passports and Identification
Ireland/Britain Routes Irish Ferries recommend all passengers bring a passport with them. Irish and British citizens do not strictly require a passport to travel between the two countries - some form of identification is however required. Please note that all nationalities except Irish or British require passports. Non-EU nationals should check with the British or Irish embassy before travelling as they may also need a visa. Passengers who turn up at our ports without valid documentation may no...
Mobile Phones/ Data Roaming
As long as you are directly connected to a terrestrial mobile network e.g. on rivers, lakes or along the coast, you can use roam like at home on ships within the EU. EU roaming rules apply only to terrestrial mobile networks. As soon as the services are provided through other types of radio networks, via satellite systems on board of ships or aeroplanes for instance, they are not subject to the binding price caps of the EU. MCP is the partner who delivers the service on-board Irish Ferries’ sh...
Pets – Ireland/Britain routes
We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels.  Your pet be it dog, cat or ferret has the option of either staying in the comfort of your car for the duration of the voyage, or being housed in our onboard kennels. It's up to you to decide which option is the most comfortable for your pet. If you do choose to use a kennel it must be booked in advance. Below...
Pets – Ireland/France routes
We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels. Your pet be it dog, cat or ferret will be housed in our onboard kennels. To make them that bit more comfortable we suggest that you bring a comfort blanket or bedding for your pet along with a water bowl. You will be allowed to visit your pet during the crossing and bring him/her for a short walk. A crew membe...
Paying with Tesco Clubcard Boost Tokens
If you choose to use your Tesco Clubcard Boost Tokens as a method of payment we will be happy to accept them against the applicable fare. The use of Tesco Clubcard Boost tokens as a payment method may be restricted on selected peak sailings The tokens may be used as full or part payment against motorist, motorcycle or towed vehicle (caravan/trailer) fares on our Irish Sea and Ireland/France routes. You may also include cabins and club class upgrades. There’s no limit to the amount of Tesco Club...
Sailing Check-in
Please note Irish Ferries use the 24 hour clock. Check-in times differ depending on the route etc. You must ensure that you are through the check-in point before the times advised below: Great Britain / Ireland Routes – latest check-in time Travelling with coach – 1 hours before departure Travelling with any other vehicle type - 30 minutes before departure Travelling on foot or cycling – 30 minutes before departure France / Ireland Routes – latest check-in time Travelling with coach – 2 hour...
Passenger Rights
Under EU passenger rights legislation some assistance/compensation is available in certain circumstances if your pre-booked sailings are delayed or cancelled. Also if a member of your party has reduced mobility we are happy to offer additional help. Please contact disabilityofficer@irishferries.com before travel commences. Please click through the links below to get full details: Irish Ferries Charter – Disrupted Travel Irish Ferries Charter – Passengers with Reduced Mobility
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