Fare Terms: Economy, Flexi, and Flexi+

We have a range of fares - choose from our Economy fares for the best value, or if your plans may change, book our Flexi our Flexi+ fares. And for extra comfort, our Flexi+ fares include the comfort of our Club Class lounge.

Fare Type	Economy/Shortbreaks	Flexi	Flexi +
Description	Value Fare No refunds	Flexible fare Refundable	Most Flexible fare & travel Refundable Added comfort of Club Class lounge access
Club Class included	No	No	Yes
Amendment Fees (per change, per sailing)*	Motorist: €25 / £20 * Foot/Cyclist/Motorbike: €6/£5*	No amendment fees before departure*
	*Fare difference may be payable and T&Cs apply
Cancellation Fees Dover – Calais Irish Sea	100% cancellation fee	Cancelled more than 24 hours before travel: 100% refund to credit card Cancelled less than 24 hours before travel: 100% refund by Tavel Credit
Cancellation Fees Ireland – France	100% cancellation fee	100% refund as travel credit if cancelled more than 8 days before departure	Not applicable
Flexible Travel (Dover-Calais)	Travel on sailing before/after booked sailing#	Travel on sailing +/- 4 hours of booked sailing#	Travel on sailing 12 hours before/after booked sailing#
	# Available on arrival at port on day of departure only, subject to availability

Terms & Conditions:

Fare types:

Different fare types can be selected for the outward and return journeys where available.
Flexi or Flexi+ fare must be selected at the time of booking. It is not possible to add this fare type after the booking is made.
Flexi+ fare is not available on Ireland-France route (Dublin – Cherbourg), nor on ships where Club Class is not offered.

How to Amend / Cancel Bookings:

Bookings made directly with Irish Ferries can be amended and managed online before outbound travel by logging into your account – click here. For bookings where travel has commenced, please contact Irish Ferries.
Changes for bookings made with an agent or 3rd party need to be made with them - please contact them directly.

Amendments:

Amendment fees to be applied depend on the fare type and are payable per sailing being changed and each time an amendment is made.
There is no amendment fee for: changing a vehicle registration (as long as vehicle type is unchanged), changing passenger information (where passenger type is unchanged), adding/upgrading a cabin or adding club class.
When amending a booking, there may be a difference in fare (increase or reduction) in addition to the cost of any extras chosen (additional passengers, different cabin type etc)
No refund will be paid if the amended fare is lower than the originally booked fare. Where applicable, an amendment fee will still be charged.
A Flexi / Flexi+ booking can be amended before departure, without fee.
Amendments can only be accepted if completed prior to the departure time.

Flexi+ Club Class:

Club Class lounge access as part of the Flexi+ fare is subject to availability.
Where Club Class lounge access is unavailable, passengers may claim a travel credit refund for the Club Class cost by writing to bookings@irishferries.com, and quoting their booking reference.

Flexible Travel (Dover Calais route only):

The provision of the flexibility to move to a different sailing to that booked without charge is available on arrival at Dover or Calais ports only.
This provision is subject to availability at the port, and passengers should be aware that on peak travel dates, this availability may be limited.

Cancellations:

Cancellation fees will apply based on the original departure date booked and are also dependent on the fare type booked and/or the timing of the cancellation.
Economy Fare cancellations:
- Dover – Calais & Irish Sea routes: 100% cancellation charge applies.
- Ireland – France route: 100% cancellation charge of amount due applies depending on time of cancellation as follows:
  - Cancellation more than 60 days before departure: €200 (deposit) cancellation fee.
  - Cancellation less than 60 days before departure: 100% cancellation fee
Flexi/Flexi+ cancellations:
- Bookings made directly with Irish Ferries: Cancellation of passenger bookings before travel may claim a refund by phone or by writing to bookings@irishferries.com, and quoting their booking reference.
  - Refund method and Cancellation fees will be based on the route and timing of the cancellation request.
  - Travel Credits issued for cancellations will be for the full value of the booking (subject to timing of cancellation) and issued to the Irish Ferries account used for the original booking, and valid for use for a new booking for 12 months from the date of issue.
  - Flexi/Flexi+ bookings paid for in part/whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) where cancelled, can only be refunded as a travel credit.
- Bookings made with agent / 3rd party: Please contact them directly for cancellations before travel.
- There can be no refunds for cancellations requested after the departure time.
Cancellation rules apply to any outstanding balances.

Payment:

Payment in full is required to secure a booking and have a transport contract.

For Ireland-France route only:
The option to pay a deposit only of €200 more than 60 days before travel is available to reserve your space and make a provisional booking.
The full balance due will then be automatically deduced from the card used to make the booking 60 days prior to the departure date. If payment is not received, the provisional booking may be cancelled and relevant cancellation terms & conditions applied.

General:

Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.
SailRail / Rail and Sail bookings have specific terms and conditions – see further details here.
Package holiday bookings have specific terms and conditions. Check your booking confirmation for further details or contact us on holidays@irishferries.com.