Häufig gestellte Fragen

Buchung ändern

We are very happy to allow changes to bookings. Costs apply to some changes

  • Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
  • There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.
  • Amendment fees do not apply to changes to vehicle details (make, model or registration within the same vehicle type), mobile and e-mail addresses or passenger names on the booking.

Amendment fee costs

Motorist bookings - A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.

Foot-passenger bookings - A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.

Refunds

  • With the exception of bookings with Flexibility Option, any refund due will be by Irish Ferries travel credit valid to the end of the following calendar year.
  • Where bookings are amended and the total price of the new fare is lower than the original fare no refunds will be given.
  • No refunds will be given on any booking after outbound travel has commenced
  • No refunds will be given on any unused portion of your ticket
  • No refunds will be given if due to adverse weather conditions you are moved from the Dublin Swift fast craft to any of our cruise ferries. If your booking includes a car/van you will receive an electronic travel voucher for £40/€40 which will be automatically uploaded onto your Irish Ferries customer account.
  • If you have booked via a travel agency you will need to contact your agency regarding the travel voucher.

Note: - Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays 
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare.

Buchung stornieren

Sie können von Ihrer Buchung im Rahmen der Beförderungsbedingungen von Irish Ferries zurücktreten. Bitte kontaktieren Sie uns für die weitere Beratungs.

Stornierungsgebühren

Frankreich-Irland Routen - Economy Fare

  • Stornierungen bis zu 60 Tage vor Reiseantritt – Verlust der nicht erstattbaren Anzahlung von 150 €
  • Stornierungen zwischen 60 und 15 Tagen vor Reiseantritt – 50% des Gesamtfahrpreises, wobei der Restbetrag in Form eines Irish Ferries Gutscheines erstattet wird.  
  • Stornierungen innerhalb von 14 Tagen vor Reiseantritt – 100% des Gesamtfahrpreises/keine Rückerstattung.

Frankreich-Irland Routen - Fußpassagierbuchungen

  • 100% des Gesamtfahrpreises/keine Rückerstattung.

Großbritannien-Irland Routen  - Economy Fare

  • 100% des Gesamtfahrpreises/keine Rückerstattung.  

Großbritannien-Irland Routen  - Fußpassagierbuchungen

  • 100% des Gesamtfahrpreises/keine Rückerstattung. Dies betrifft auch Sail/Rail-Buchungen.

Großbritannien-Irland Routen - Next Day Return Motorist

  • 100% des Gesamtfahrpreises/keine Rückerstattung.

Flexi Fares

Durch Zubuchung der „Flexibility Option (Flexibilität)“ reduzieren sich die Stornierungsgebühren

Die Flexibility Option ist nur während des Buchungsprozesses buchbar und nicht erstattbar im Falle einer Stornierung.

Flexi Fares - Stornierungsbedingungen:

Frankreich-Irland Routen

Erstattung als Gutschein für Ihre nächste Reise

  • Bis zu 60 Tage vor Reiseantritt - Anzahlung von €150 als Gutschein
  • 60 - 15 Tage vor Reiseantritt  - Sie erhalten einen Gutschein über 100% des Reisepreises 
  • 14 - 8 Tage vor Reiseantritt  - Sie erhalten einen Gutschein über 100% des Reisepreises 
  • 0 - 7 Tage vor Reiseantritt  - 100% Stornogebühr, keine Rückerstattung

Für Buchungen zum Short Break und Next Day Return, sowie für Landbridge-Buchungen gelten tarifspezifische Geschäftsbedingungen.  Bitte kontaktieren Sie uns für die weitere Beratung.

Großbritannien-Irland

Erstattung auf Ihr Zahlungsmittel

  • Bis zu 48 Stunde vor Reiseantritt – volle Fahrpreiserstattung abzüglich der Verwaltungsabgaben, Service-Gebühren und der Kosten für die Flexibility Option. Die Erstattung erfolgt auf die Karte, die Sie zur Buchung genutzt haben
  • Innerhalb von 48 Stunden vor Reiseantritt - 100% des Gesamtfahrpreises/keine Rückerstattung.

Erstattung als Gutschein für Ihre nächste Reise

  • Bis zu 48 Stunde vor Reiseantritt - Sie erhalten einen Gutschein über den vollen Reisepreis abzüglich der Kosten für die Flexibility Option
  • Innerhalb von 48 Stunden vor Reiseantritt - 100% des Gesamtfahrpreises/keine Rückerstattung.

Notes

  • Durch die Änderung von Reisedaten, Routen oder Abfahrtszeiten kann es allerdings zu einer Fahrpreiserhöhung kommen. 
  • Stornierungsbedingungen gelten für alle ausstehenden Beträge.
  • Werden Reisedaten geändert und die Buchung später storniert so werden die Stornierungsgebühren nach dem ursprünglichen Reiseantrittsdatum berechnet. 
  • Für Angebots-, Aktions- und Sonderpreise können gesonderte Umbuchungs- und Stornierungsbedingungen gelten. Diese werden während des Buchungsprozesses angezeigt und können für die Dauer des Angebotszeitraumes auf der entsprechenden Angebotsseite eingesehen werden.

 

Gilt für neue Buchungen ab dem 9. November 2020

Zahlung der Buchung

Elektronische Zahlungen: Wir akzeptieren die Zahlung mit den meisten Kreditkarten, mit Ausnahme von American Express und Diners Club.

Anzahlung: Wenn Sie online buchen und die Anzahlung für unseren direkten Frankreichservice mit Kreditkarte machen, so wird der volle zu bezahlende Betrag 40 Tge vor Reiseantrittsdatum automatisch von ihrem Kreditkartenkonto abgebucht.

Kartenprüfnummer: Auch CVV (Card Verification Number) oder CV2 genannt, sind die letzten 3 oder 4 Stellen der Nummer auf der Rückseite ihrer Karte, meist auf dem Unterschriftstreifen.

Maestro – Ausgabenummer: nur bei manchen Maestro-Karten gebraucht und nur, wenn die Maestro-Karte damit ausgezeichnet ist. Sollte Ihre Maestro-Karte keine "Ausgabenummer" haben, so lassen Sie das entsprechende Feld frei.

Von AIB ausgestellte Maestro-Karten: Wir wenden PCI DSS Sicherheitsstandards an, die die Nutzung der CV2 Prüfnummer in allen Transaktionen notwenidg macht. Zurzeit ist es leider nicht möglich bestimmte von AIB ausgestellte Karten zu bearbeiten, da AIB sie nicht für internationales Maestro befugt hat. Möchten Sie dennoch Ihre Buchung mit einer AIB-Maestro-Karte zahlen, dann rufen Sie uns bitte an: +353 818 300 400

Eine Buchung machen

Sie können über unsere Internetseite, telefonisch oder persönlich in einem unserer Hafenbüros buchen.

Buchungen, die über das Telefon oder persönlich getätigt werden, enthalten eine Verwaltungsgebühr von €15,00 / £10,00 für Fahrzeug-Buchungen oder €5,00 / £5,00 für Fußgänger-, Fahrrad-, Motorrad- sowie An- oder Weiterreise mit dem Zug (SailRail) Buchungen.

Fahrgastinformationen, die wir für Buchungen benötigen:

Irish Ferries ist gesetzlich verpflichtet, bestimmte Informationen über jeden Passagier zu erfassen. Aus diesem Grund benötigen wir die folgenden Angaben zu jeder Person in einer Buchung:
Vor- und Zuname(n), Geschlecht, Alterszugehörigkeit (Erwachsene/r, Kind 4-15 Jahre, Kleinkind 0-3 Jahre), Staatsangehörigkeit (gemäß Reisepass/Personalausweis), Geburtsdatum, eventuelle eingeschränkte Mobilität, sowie jedwede andere besondere Bedürfnisse.

Währung:

Fahrpreise sind angegeben in der Währung des Abreisehafens. Der erste Abreisehafen bestimmt die Währung jeder Buchung.

• Euro, bei einer ersten Abfahrt von Irland nach Frankreich,
• Euro, bei einer ersten Abfahrt von Frankreich nach Irland,
• Euro, bei einer ersten Abfahrt von Irland nach Großbritannien,
• Britische Pfund Sterling, bei einer ersten Abfahrt von Großbritannien nach Irland.

 

Kontaktieren Sie uns:

Falls Sie Hilfe wünschen oder andere Fragen zu einer Buchung haben, finden Sie hier eine Liste unserer Kontaktnummern und meist genutzten Email-Adressen sowie die Adressen unserer (Hafen-)Büros.

In Deutschland - bei unserem deutschen Generalagenten in Bremen –  0421 1760 218

 

Flexibility Option (Flexibilität)

Flexibility Option (Flexibilität)

Klicken Sie hier, um weitere Informationen zu erhalten

 

 

 

Heimtierpass - Frankreich/Irland

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels.

When travelling with your pet / assistance animal, you must advise us at time of booking.

Your pet, be it dog, cat or ferret will be housed in our dedicated onboard kennels. To make them that bit more comfortable we suggest that you bring a comfort blanket or bedding for your pet along with a water bowl. You will be allowed to visit your pet during the crossing and bring them for a short walk. A crew member will accompany you to the kennels. Visiting times are displayed at the reception desk.

Below are links to all the information you will need to allow you travel with your pet.


Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Animal movement restrictions

 

Pet Passport requirements and Government regulations 

Irish Ferries participates in the Pet Travel Scheme. This is a Government controlled system that allows movement of dogs, cats and ferrets within EU member states without quarantine restrictions. Motorists and foot -passengers may bring their pet with them.

All Dogs, Cats and Ferrets travelling under this scheme need a Pet Passport. It is your responsibility to ensure that all the entry conditions are met otherwise your pet will not be allowed to travel.

Government Regulations - Pets travelling to Ireland

Dogs, cats and ferrets must have an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Veterinary Practitioner.

BrexitBrexit: Pets travelling FROM Northern Ireland:

After 31st December 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st December 2020.   Importantly, you should visit a vet 4 months in advance of travel, for certification and relevant vaccines. More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland:            https://www.agriculture.gov.ie/pets/

UK:                  https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit

Regulations:

  • Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo must have been applied before 3rd July 2011.
  • Rabies – All cats, dogs and ferrets must have a current rabies vaccination (administered at least 21 days prior to entry). The rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
  • Tapeworm Treatment–(Echinococcus) applies to dogs only. Tapeworm treatment must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section VII. Echinococcus Treatment) signed, dated, timed and stamped. Tapeworm treatment must be administered between 24 hours (1 day) and 120 hours (5 days) before scheduled arrival time into Ireland. Treatment against ticks is no longer a compulsory requirement but dog owners are strongly advised on animal health grounds to avail of tick treatment for their dogs when getting the tapeworm treatment.

All other animal types must have an Import licence to travel to Ireland. These licences are issued by the Irish Government. To obtain a licence please check the Irish Government website www.agriculture.gov.ie

 

Government regulations - Pets travelling one way to France or any other EU Member state 

The minimum requirement for dogs, cats and ferrets crossing any EU border is:

  • Microchip
  • EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations.
  • Rabies – All cats, dogs and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.

All other animal types must have a certificate of good health and possibly an import licence before travelling. Check with the agricultural agencies in the country you are travelling to for more information:

 

Procedures when travelling with Pets

  • Check-in time for passengers travelling with animals is at least 2 hours prior to the scheduled departure time of the ferry - otherwise you and your pet will be refused travel.
  • You may be asked to help staff to use the scanner as the animal will be more comfortable with the owner.
  • Irish Ferries charge kennel fees of € 30 / € 45 / €60 per animal per journey for travel. This fee includes the use of a kennel/cat box on board and each animal must occupy a separate unit.
  • Pets are not allowed to remain in your car or travel on the passenger decks during the voyage (guide dogs excluded)

Car passengers

  • When travelling from Cherbourg port please go to the terminal building before you go to the car check-in point so that the pet microchip details can be checked.

Foot Passengers

  • Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own).
  • The animal must be able to stand or lie down in comfort.
  • The owner of the animal must be able to carry the cage or box from the terminal to the ship.
  • If you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule.


Kennel facilities onboard 

Epsilon

The kennels are situated on car deck 4. The small kennels are situated along a corridor leading to the car deck and the medium and large kennels are in a secluded area on the car deck itself. The dimensions of the pet units are:

Small kennel €30 (55 cm high, 53cm wide and 80cm deep)
Medium kennel €45 (72 cm high, 93 cm wide and 96cm deep)
Large kennel €60 (115cm high, 144cm wide and 90cm deep)

 

W.B. Yeats

The kennels are situated on car deck 7. The dimensions of the pet units are:

Small kennel = €45 (51cm high, 75cm wide, 95cm deep)
Medium kennel = €45 (70cm high, 75cm wide and 95cm deep)
Large kennel = €60 (100cm high, 75cm wide and 95cm deep)

Additional Notes

  • Please ensure that you book a kennel size appropriate for your pet. If you reserve a kennel that is too small for your pet, we reserve the right to refuse travel. Irish Ferries also reserve the right to optimise the usage of the kennels onboard based on demand and on the size of the pet. Where Irish Ferries judge it appropriate to move a pet to a smaller kennel, no refund will be paid. You will be assigned a kennel number and your pet must remain in that kennel for the duration of the voyage. When you add a kennel to your booking you will have to confirm that you are aware of and will adhere to the special terms and conditions of the Pets travel scheme.
  • Early pre-booking of pets is essential and is subject to space, availability and terms & conditions of the Pet Travel Scheme. There are only a limited number of kennels available on each sailing and our reservations system is programmed to accept two kennels per booking. If you wish to bring a third pet please contact us at info@irishferries.com and we will let you know if a suitable kennel is available on your chosen travel dates.
  • If your pet is travelling both ways you must make a return booking and reserve a kennel on each journey. If your pet is not returning with you please contact us before travel commences at info@irishferries.com so that we can note your booking accordingly. If you are using our Landbridge services to or from Europe (travelling via the UK) please ensure that you are compliant with our partner carriers' regulations regarding the transport of pets.
  • Where specified by Irish or French legislation, if your pet is required to be muzzled and is not, you will be refused travel.
  • You will be allowed to visit your pet during the crossing and bring him/her for a short walk to answer calls of nature. A crew member will accompany you to the kennels. For safety reasons children are not permitted to visit the car deck during the crossing. Visiting times are displayed at reception on deck 5.
  • We suggest you bring some comfort blanket or bedding for your pet and a water bowl.

Dangerous Dogs
Check to see if your dog is considered a dangerous breed. The importation and transit to and around France of dangerous dogs Category 1; such as Staffordshire terrier, American Staffordshire terrier (Pit bulls , Mastiff (Boer bulls) or any dog of the type known as the Tosa without a pedigree is not permitted. All dogs in category 1 type should be properly muzzled or they will be refused travel.
For further details regarding dangerous dogs please see https://agriculture.gouv.fr/french-ministry-agriculture-and-food

 

Guide, Hearing and Assistance dogs

  • Irish Ferries welcome Guide, Hearing and Autism Assistance dogs onboard our ships.
  • All guide, hearing and autism assistance dogs must have the necessary documentation when checking in at the Port and must wear the correct jacket and harness at all times when travelling.
  • They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
  • Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.
  • Foot passengers - you are permitted to walk your guide, hearing or autism assistance dog through the terminal building and onto the ship.
  • Please know that we require all customers to pre-book a kennel on our France route so that our Team onboard know how many animals are travelling per sailing. When travelling with a Guide, Hearing or Assistance dog who will not be occupying a kennel, please contact us at disabilityofficer@irishferries.com and we will refund you the kennel cost.

 

Movement Restrictions 

Movement Restriction on the Number of Pets.

  • From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
  • An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.


Commercial Movement of Animals.

  • Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
  • Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest animal health Veterinary Practitioner.

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Heimtierpass - Irische See

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels. 

Your pet be it dog, cat or ferret has the option of either staying in the comfort of your car for the duration of the voyage, or being housed in our onboard kennels. It's up to you to decide which option is the most comfortable for your pet. If you do choose to use a kennel it must be booked in advance.

When travelling with your pet / assistance animal, you must advise us at time of booking.

Below are the links to all the information you will need to help you travel with your pet.


Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Movement restrictions
 

 

Pet Passport & Government regulations 

EU pet passport rules apply throughout the European Union. All Dogs, Cats and Ferrets travelling between member states need an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Vet. It is your responsibility to ensure that all of the entry conditions are met. 

BrexitBrexit:After 31st December 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st December 2020.   Importantly, you should visit a vet 4 months in advance of travel, for certification and relevant vaccines. More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland: https://www.agriculture.gov.ie/pets/

Information for vets: https://www.agriculture.gov.ie/pets/informationforvets/

UK:      https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit  

Government regulations for pets - Ireland /Britain/Ireland routes only

  • Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo must have been applied before 3rd July 2011.
  • Rabies - All dogs, cats, and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry into Ireland). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
  • Tapeworm – this treatment is not required for entry into Ireland from Britain, Finland, Norway or Malta or for entry into Britain from Ireland, Finland, Norway or Malta

Latest government regulations for travelling with a pet from Britain to any EU country after October 2019.

The rules for pet travel from Britain to the EU will change when Britain leaves the EU. Pet owners should contact a vet at least 4 months before travelling to get the latest advice.

Advice from DEFRA

Procedures when travelling with pets

Car passengers

  • Your pet must be taken on board the ship in your car and must remain either in your car or in the kennels provided by Irish Ferries for the duration of the voyage.
  • The kennels can be booked in advance and are free of charge.
  • Family pets are not allowed on the passenger decks at any time.


Foot-passengers

  • Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet carrier/cage or crate (please bring your own).
  • The animal must be able to stand or lie down in comfort.
  • The owner of the animal must be able to carry the carrier/cage or crate from the terminal to the ship.
  • The carrier/ cage or crate will be accommodated in the kennel area on the car deck.
  • If you turn up at the port without an appropriate pet carrier/cage or crate you will not be allowed to bring your pet on board. There are no exceptions to this rule.

 

Kennel facilities on board

Each ship has kennel facilities which are situated on the car deck. Please note that you may not be parked beside the kennels. The kennel sizes are :

Isle of Inishmore ( Rosslare/Pembroke route)
A mix of small, medium and large kennels up to 100cm high, 80cm wide, 85cm deep

Dublin Swift( Dublin/Holyhead route)
A mix of small, medium and large kennels up to 84cm high x 120cm wide x 88cm deep

Ulysses (Dublin / Holyhead route)
A mix of small, medium and large kennels up to 96cm high, 96cm wide and 85cm deep.

Epsilon (Dublin/Holyhead route)
A mix of small, medium and large kennels up to 110cm high, 140cm wide and 95cm deep

W.B. Yeats (Dublin/Holyhead route)
A mix of small, medium and large kennels up to 100cm high, 75cm wide and 95cm deep

 

Guide, Hearing and Assistance dogs

  • Irish Ferries welcome Guide, Hearing and Autism Assistance dogs onboard our ships.
  • All guide, hearing and autism assistance dogs must have the necessary paperwork when checking in at the Port and must wear the correct harness and jacket at all times when travelling.
  • They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
  • Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.
  • Foot passengers - you are permitted to walk your guide, hearing or autism assistance dog through the terminal building and onto the ship.

Advice:

UK:                  https://www.rspca.org.uk/

Ireland:           https://www.ispca.ie/

 

Movement Restrictions

Movement Restriction on the Number of Pets.

  • From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
  • An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.


Commercial Movement of Animals.

  • Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
  • Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest Animal Health Veterinary Inspector.

There are restrictions in place curtailing the free movement of birds due to the risk of bird flu.

Further information on the restrictions applying when travelling with animals is available on

www.gov.uk/bringing-food-animals-plants-into-uk

www.agriculture.gov.ie/pets

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Reisen während der Schwangerschaft

Aus Sicherheitsgründen gelten folgende Reisebeschränkungen für Schwangere:

  • Bis zu 28 Schwangerschaftswochen – Keine Einschränkung.
  • 28 bis 31 Schwangerschaftswochen – Ärztliches Attest notwendig, um zu bestätigen, dass die werdende Mutter fit und gesund zum Reisen ist.
  • 32 Schwangerschaftswochen und darüber – Reise nicht erlaubt.

Bitte beachten Sie, dass es in der Verantwortung der Schwangeren liegt, Irish Ferries über ihren Umstand zu informieren und sich an die oben genannten Bedingungen zu halten.

Tickets

Irish Ferries stellt keine Tickets aus. Folgende Dokumente berechtigen Sie zum Reisen:

Buchungen, die über das Internet gemacht wurdenSie werden eine E-Mail-Bestätigung mit Ihrer Buchungsreferenz erhalten. Sie können diese Bestätigung ausdrucken und den Ausdruck mit zum Hafen bringen oder teilen Sie unserem Personal am Check-in Ihre Buchungsnummer mit.

Buchungen, die telefonisch oder persönlich gemacht wurden
Sie werden eine Buchungsbestätigung mit Ihrer Buchungsreferenz per E-Mail oder mit der Post erhalten. Sie können die Bestätigung, die wir Ihnen zugeschickt haben oder einen Ausdruck der E-Mail-Bestätigung zum Hafen mitbringen oder teilen Sie unserem Personal am Check-in Ihre Buchungsnummer mit.

Bitte beachten Sie, dass Sie ein gültiges Reisedokument vorlegen müssen. Weitere Informationen hierzu finden Sie unter „Pässe und Visa

Umweltbeitrag

Was ist der Umweltbeitrag?

Im Einklang mit dem Ziel, die Schifffahrtsindustrie umweltfreundlicher zu gestalten und schädliche Luftemissionen zu reduzieren, hat die Internationale Seeschifffahrtsorganisation (IMO - die Regulierungsbehörde für den internationalen Seeverkehr) den 1. Januar 2020 als Termin festgelegt für die Umsetzung der EU-Richtlinie EU 2016/802. Diese verlangt eine deutliche Verringerung des Schwefelgehaltes in dem von Schiffen verwendeten Heizöl. Die neue Obergrenze von 0,5 % Schwefel im Kraftstoff oder gleichwertigen Lösungen wird ab dem 1. Januar 2020 für alle Fährbetreiber höhere Kosten im Rahmen der Einhaltung der Vorschriften bedeuten. Es wird erwartet, dass der Rückgang der Schwefeldioxid-Emissionen infolge des niedrigeren globalen Schwefelgrenzwertes erhebliche positive Auswirkungen auf die Umwelt und die menschliche Gesundheit haben wird.

Irish Ferries hat dementsprechend eine Gebühr für einen Umweltbeitrag eingeführt. Diese deckt einen Teil der Kosten ab, die anfallen für die Einhaltung der oben genannten 2020 Richtlinie zur Verringerung des Schwefelgehaltes. Die Gebühr ist ein Pauschalbetrag pro Person und Fahrt.

Irland - Frankreich (alle Buchungen):

  • Erwachsene(r) - € 6,00
  • Kind (4-15 Jahre) - € 3,00

Irland - Großbritannien (Fahrzeugbuchungen):

  • Erwachsene(r) - € 4,00 / £ 4,00
  • Kind (4-15 Jahre) - € 2,00 / £ 2,00

Irland - Großbritannien (Fußgänger-, Fahrrad- oder Motorrad-Buchungen):

  • Erwachsene(r) - € 1,50 / £ 1,50
  • Kind (4-15 Jahre) - € 1,50 / £ 1,50


ANMERKUNG: Kosten, Verwaltungsabgaben und alle Gebühren sowie der Umweltbeitrag sind festgelegte Beträge und somit ausgeschlossen von Rabatten und Sonderangeboten.

Versicherungen

Irish Ferries empfiehlt Ihnen den Abschluss einer Reiseversicherung und einer Auslandskrankenversicherung.

Um mehr Informationen zu Reise- und Auslandskrankenversicherungen zu erhalten, kontaktieren Sie bitte eine Ihrer lokalen Versicherungsgesellschaften.

Für Kunden deren Heimatadresse sich in Irland befindet und die von Irland nach Großbritannien oder Frankreich reisen bieten wir zusammen mit unserem Partner Allianz Global Assistance eine Reise- sowie eine Pannenversicherung an die während des Buchungsprozesses dazugebucht werden können.

Für weitere Informationen zu den angebotenen Versicherungen, besuchen Sie bitte unsere englischen FAQs 

Verwaltungsabgaben & Service-Gebühren

Verwaltungsabgaben

Verwaltungsabgaben fallen an pro Person und Fahrt wie folgt:

Irland - Großbritannien, Buchungen mit dem Fahrzeug:
 Erwachsene(r) - € 5,00 / £ 4,00
 Kind (4-15 Jahre) - € 2,50 / £ 2,00

Irland - Großbritannien zu Fuß / mit Fahrrad / mit Motorrad:
 Erwachsene(r) - € 2,00 / £ 1,50
 Kind (4-15 Jahre) - € 1,00 / £ 0,75

 

Service-Gebühr

Buchungen, die über das Telefon oder persönlich in einem unserer Hafenbüros getätigt werden, beinhalten pro Buchung eine Service-Gebühr von € 15,00 / £ 10,00 für Fahrzeug- oder Urlaubsbuchungen und € 5,00 / £ 4,00 für Fußgänger-, Fahrrad- oder Motorrad-Buchungen.

 

ANMERKUNG: Kosten, Verwaltungsabgaben und alle Gebühren sowie der Umweltbeitrag sind festgelegte Beträge und somit ausgeschlossen von Rabatten und Sonderangeboten.