Dublin – Holyhead Route: Sailing Disruption.

In the event that your sailing is disrupted, we may be able to offer the following option:

Transfer to another Irish Ferries sailing

What you need to know:

• You will be advised by Irish Ferries about the availability / timing of a transfer to an alternative Irish Ferries sailing on the Irish Sea route
• In the event of a cancellation, we are required to ensure you reach your destination with minimum delay and will therefore always propose the earliest possible alternative sailings where available.

If you wish to discuss alternative sailing options to those proposed, we recommend you call us to discuss what is available – please see our contact details here.

For bookings made by a third party/agent, there is no need to contact them if you are happy with the proposed alternative.

Dublin – Holyhead Route: Sailing Disruption.

In the event that your sailing is disrupted, we may be able to offer the following option:

Transfer to Alternative Operator

(subject to availability)

What you need to know:

• Transfer to alternative operators (Stena Line on the Dublin - Holyhead route) is subject to availability of space and suitable alternative crossings:
  • At peak times, there may be no space available due to being fully booked
• In the event of a cancellation, we are required to ensure you reach your destination with minimum delay and will therefore will always propose the earliest possible alternative crossing where available.

If you wish to discuss alternative sailing options to those proposed, we recommend you call us to discuss what is available – please see our contact details here.

Cancellation & Full Refund

What you need to know

• If you do not wish to continue with your travel, or wish to make your own travel plans, your booking can be cancelled and a full refund processed.
• For bookings made directly with Irish Ferries, this will be processed to the card used to make the booking
• For bookings made via a third party/agent, this refund will need to be processed by them

If you wish to opt for a Cancellation and Refund of a booking made directly with Irish Ferries, please email CancellationRequest@irishferries.com stating

1. Your booking reference
2. Lead passenger name

Your refund will be processed within 5 working days, and no further action is required by you.

Bookings made via a third party/agent:

Request the cancellation before departure directly with the third party/agent, and the refund will needs to be processed by them.