Frequently asked questions

Making a booking

You can book on-line, by telephone or through any of our offices. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings.

Passenger information required to make a booking:

When travelling from 21 December 2019, new legislation comes into effect to enhance existing safety rules and standards for ships which requires extra information for passengers travelling on board all passenger ships in European waters:

Full name, Gender, Nationality (as per passport), Date of Birth and any special needs / reduced mobility requirements

Currency:

Fares are priced in the currency of the port of departure. The first port of departure determines the currency in which the booking is priced,

Contact us:

If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices.

Administration fees

Administrative dues & service fees:

Administrative dues are per booking and are applied on an each way basis as follows:

Ireland – Britain routes (motorist booking):

  • Adult €5.00 / £4.00
  • Child (4-15 years) €2.50 / £2.00

Ireland – Britain routes (foot / cyclist / motorcycle booking):

  • Adult €2.00 / £1.50
  • Child (4-15 years) €1.00 / £0.75

Service Fee

Bookings made by telephone or in person at our ports and offices will include a service fee per booking of €15 / £10 for motorist or holiday bookings or €5 / £4 for foot / cyclist or motorcycle bookings. NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Environmental Charge

What is the Environmental charge?

In line with the ambition to make the shipping industry more environmentally friendly and to reduce harmful air emissions, the International Maritime Organisation (IMO - the regulatory authority for international shipping) has set 1 January 2020 as the implementation date for the EU Directive EU 2016/802, for a significant reduction in the sulphur content of the fuel oil used by ships. The new cap of 0.5% sulphur in the fuel or equivalent solutions will mean a higher cost of compliance for all ferry operators from 1 January 2020. The reductions in sulphur oxides emissions resulting from the lower global sulphur limit are expected to have a significant beneficial impact on the environment and human health.

Irish Ferries have introduced an Environmental charge that contributes to the cost of compliance to meet the 2020 sulphur directive. The fee is a fixed amount as follows (each way):

Ireland – France route (all bookings):

  • Adult €6.00
  • Child (4-15 years) €3.00

Irish Sea routes (motorist booking):

  • Adult €4.00 / £4.00
  • Child (4-15 years) €2.00 / £2.00

Irish Sea routes (foot / cyclist / motorcycle booking):

  • Adult €1.50 / £1.50
  • Child (4-15 years) €1.50 / £1.50

NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Flexibility Option

We know that planning to travel, especially when you have to, is more complicated now than ever before. So, to help you be more comfortable when planning your trip, we have improved the benefits of ‘Flexibility Option’ that you can add to your next booking.

Flexibility Option - Irish Sea Routes

Add Flexibility Option to your journey and:

  • Avail of preferential cancellation charges, up to 48hrs before departure.
  • Change your crossing as many times as you wish without incurring an amendment fee each time.

Important conditions to note: Amendments to date, route or time may incur an increase in fare

  • Amendments to date, route or time may incur an increase in fare
  • Flexibility Option must be added at the time of booking
  • All cancellations must be made before the original departure date
  • All amendments must be made before the departure of the sailing you wish to amend
  • Flexibility Option fee and all supplements, surcharges and premiums are non-refundable in the event of a cancellation.
Irish Sea Motorist Standard Amendment Fees Flexibility Option  
  £20/€25 + any increase in fare No Charge + any increase in fare  
Before Departure Standard Cancellation Fees Flexibility Option
Refund to Card
Flexibility Option
Credit
up to 48 hours 100% Charge. No Refund.

Full refund (less cost of Flexibility Option,
administration and service fees).

5-10 working days to process.

100% Credit Note
(less cost of Flexibility Option, administration
and service fees)
Valid for 1 Year

Within 48 hours 100% Charge. No Refund 100% Charge no refund 100% Charge no refund
  • No charge for amending a flexibility option booking but you will have to pay any increase in the fare, if applicable.
  • Cancellation rules apply to any outstanding balances.
  •  If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Book with Flexibility - Irish Sea

Flexibility Option - France Routes

Add Flexibility Option to your journey and:

  • Avail of preferential cancellation charges.
  • Change your crossing as many times as you wish without incurring an amendment fee each time.

Important conditions to note:

  • Amendments to date, route or time may incur an increase in fare
  • Flexibility Option must be added at the time of booking
  • All cancellations must be made before the original departure date
  • All amendments must be made before the departure of the sailing you wish to amend.
  • Flexibility Option fee and all supplements, surcharges and premiums are non-refundable in the event of a cancellation.
France Route Motorist Standard Amendment Fees Flexibility Option  
  €25 Amendment Fee
+ any increase in fare
No Amendment Fee
+ any increase in fare
 
Days Before Departure Standard Cancellation Fee

Flexibility Option
Cancellation Fee
(Refund to Card)

Flexibility Option
Cancellation Fee
(Refund as Credit)

0-3 days 100% 10% Refund
(less Flexibility Option,
administration & service fees)
10% Credit
(less Flexibility Option,
for use on a future booking
valid for 1 year)
4 -20 days 100% 25% Refund
(less Flexibility Option,
administration & service fees)
25% Credit
(less Flexibility Option,
for use on a future booking
valid for 1 year)
21-41 days 50% (min charge €100)
with balance refunded in the form
of an Irish Ferries credit
75% Refund
(less Flexibility Option,
administration & service fees)
75% Credit
(less Flexibility Option,
for use on a future booking
valid for 1 year)
42 days plus €100 Deposit 100% of ticket cost 
(less Flexibility Option, 
administration & service fees)
100% of ticket cost as credit
(less Flexibility Option,
for use on a future booking
valid for 1 year)

 

  • No charge for amending a flexibility option booking but you will have to pay any increase in the fare, if applicable.
  • Cancellation rules apply to any outstanding balances.
  • If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Book with Flexibility - France

Change your booking

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent 
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

  • Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
  • There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.

Amendment fee costs

Motorist bookings 
A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.

Foot-passenger bookings 
A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.


Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare.

Cancel your booking

Irish Ferries allow you to cancel your booking but terms and conditions apply. Customers with booking made directly with Irish Ferries can contact us for details on cancellation options.

Cancellation fees

Ireland France Routes - Economy Fare

  • Cancellations up to 42 days before travel - loss of €100 deposit
  • Cancellations between 41 to 21 days before travel - loss of 50% of total fare, minimum charge €100, with the balance refunded in the form of an Irish Ferries credit. 
  • Cancellations within 20 days of travel - 100% cancellation charge with no refund.

Ireland France Routes - Foot-passenger bookings

  • 100% cancellation charge - no refund

Ireland / Great Britain Routes – Economy Fare

  • Cancellations - 100% cancellation charge with no refund

Ireland /Great Britain Routes - Foot-passenger bookings

  • 100% cancellation charge - no refund. This also applies to Sail/Rail bookings

Ireland /Great Britain Routes  - Next Day Return Motorist

  • 100% cancellation charge - no refund

Flexi Fares

Our Flexibility Option allows you to avail of reduced cancellation fees

Flexibility Option must be purchased at the time of the booking date and is non refundable in the event of cancellation.

Flexi Fares - Cancellation Terms & Conditions:

Ireland – France

Refund to Card

  • Up to 42 days before travel  - 100% less flexibility option and administrative dues/service fees refunded to card used for booking
  • 41 – 21 days before travel  - 75% less flexibility option and administrative dues/service fees refunded to card used for booking.
  • 20 – 4 days before travel  - 25% less flexibility option and administrative dues/service fees refunded to card used for booking.
  • 0 – 3 days before travel  - 10% less flexibility option and administrative dues/service fees refunded to card used for booking.

Refund as a Credit

  • Up to 42 days before travel - 100% cost of fare as a credit less the cost of flexi
  • 41 – 21 days before travel  - 75% cost of fare as a credit less the cost of flexi
  • 20 – 4 days before travel  - 25% cost of fare as a credit less the cost of flexi
  • 0 – 3 days before travel  - 10% cost of fare as a credit less the cost of flexi

Short Break and Next Day Return bookings, along with Landbridge bookings have fare specific Terms & Conditions.  Please contact us for further advice.

Ireland – Britain

Refund to Card

  • Up to 48 hours before travel - 100% less flexibility option and administrative dues/service fees refunded to card used for booking
  • Within 48 hours before travel  - No Refund.

Refund as a Credit

  • Up to 48 hours before travel - 100% cost of fare as a credit less the cost of flexi
  • Within 48 hours before travel  - No Refund.

 

Notes

  • No charge for amending a flexi option booking but you will have to pay any increase in the fare 
  • Cancellation rules apply to any outstanding balances.
  • If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel. 
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

 

Applicable to new booking made from 5th June 2020

Paying for your booking

You can pay for your booking by credit card, debit card, cash, bank draft, personal cheque, postal order or Tesco vouchers. We do not however accept American Express or Diners Club.

Secure Internet Shopping: When booking online with Irish Ferries, we offer an encrypted and secure booking system. We participate in the 'Verified by VISA' and the 'Mastercard SecureCode' schemes, to offer an additional level of protection against unauthorised use of your credit or debit card. We also comply with the Payment Services Directive and use ‘3D Secure’ for online payments and ‘Chip and Pin’ transactions for in person payments at ports.

These security measures apply to all cards so you do not need to register your credit or debit card. All you need to do is ensure that you and any authorised user have valid mobile phone numbers registered with your Bank / Card Issuer because they may send a one time passcode to verify and complete your online transaction. This passcode is not accessed, shared or stored by Irish Ferries, or by our card payment service provider. If you have any queries, please contact your bank and/or card issuer in the first instance.

Cash type payments: If paying by cash please pay directly at our Reservations or Port offices. Do not send cash through the post.

Tesco vouchers: Please send vouchers by registered Post to the Irish Ferries office listed on your booking confirmation. Remember to write the booking reference number on the vouchers and please ensure that the vouchers reach us within 5 working of days of the booking date.

Deposit: If you book online and opt to pay the deposit by card on our direct French service, the full balance due will automatically be debited from your card 40 days prior to your outward departure date.

One4all gift cards

Gift cards and vouchers are a wonderful way to give someone an unusual present. One4all gift cards and vouchers may be used as part or full payment against a ferry fare.

One4all gift cards and vouchers may be purchased on-line www.one4all.ie or by calling into any post office or many retail outlets nationwide.

Please note that we currently only accept Euro One4All gift cards to a maximum of €50 per online entry transaction.

If you are sending One4all gift cards or vouchers to Irish Ferries as payment against a booking please send them by registered post to:

Contact Centre Manager,
Irish Ferries Head Office,
Alexandra Road,
Dublin 1

For FAQs on using on-line Travel Voucher click here

Using vouchers

If you have an Irish Ferries travel voucher you may use it on any of our direct ferry services.

Online Bookings

Please make your on-line booking and pay the full amount requested. Then just forward the off-line voucher to the relevant Reservations Office. Please remember to write your "Booking Reference Number" on your off-line voucher. On receipt of the off-line voucher we will apply the deduction to your booking. The refund due will be automatically credited to you via the credit card system.

For FAQs on using on-line Travel Voucher click here


Telephone bookings and Personal Callers

Ireland/Britain Routes
Please tell our reservations staff at time of booking the value of your off-line voucher. Then send the off-line voucher to the relevant Reservations office along with your payment. Please remember to write your "Booking Reference Number" on your off-line voucher. You can also bring your voucher along to the Port if you would prefer to make your payment there.

Ireland/France Routes
Please tell our reservations staff at the time of booking the value of your off-line voucher. Then send it to the relevant Reservations office. Please remember to write your "Booking Reference Number" on your off-line voucher. Please note off-line vouchers cannot be used to pay a deposit.

Breakdown and Travel Insurance

Irish Ferries and Allianz Assistance have teamed up in an exclusive partnership to offer you travel and breakdown insurance! Insurance can be booked in a few easy-to-follow steps when making your booking online and is available for Republic of Ireland residents travelling from Ireland to the UK or from Ireland to France. We are unable at present to offer insurance cover to bookings paid part or in full with Tesco vouchers.

Travel Insurance

Please note that the same passengers must travel on your outward and return crossings. Cover is valid for customers 75 years or under at the date the policy is issued. If you are not under 76 years, please contact Allianz Assistance for a quotation (https://www.allianz.ie/travel-insurance/).


Breakdown Insurance

  • Please note that your vehicle must be 10 years old or under at the date your policy was issued and that the same vehicle must travel on your outward and return crossings. You must supply us with your vehicle make, model and registration number at time of booking. We are unable at present to offer insurance cover for motorcycles or camper/motorhomes over 8m long.

  • Details of the Travel and/or Breakdown Insurance purchased with Irish Ferries will be emailed to you at time of purchase, including links to the Policy Documents.

  • If your Insurance cover does not meet your requirements, please notify Allianz Assistance within 14 days of receiving your insurance receipt and return all your documents for a refund of your premium. You can contact Allianz Assistance at 18b Beckett Way, Park West Business Campus, Nangor Road, Dublin 12. Telephone 01 619 3668.

  • If during this 14 day period you have travelled, made a claim or intend to make a claim then Allianz Assistance can recover all costs that you have used for those services. Please note that your cancellation rights are no longer valid after this initial 14 day period.

Amending your Booking

If you amend your Irish Ferries booking – including passenger names, vehicle details, travel dates, routes and number of passengers – you will need to contact Allianz Assistance to revalidate your Policy. Irish Ferries is not responsible for any passengers who fail to amend their travel insurance policy details.

You can contact Allianz Assistance at 18b Beckett Way, Park West Business Campus, Nangor Road, Dublin 12 Telephone 01 619 3668.

Travel Confirmation Documents

Irish Ferries does not issue a ticket. There are several ways to make your travel document:

For reservations made via the Internet

You will receive an e-mail confirmation in your mailbox. You can either print this confirmation or quote the reference number of your booking.

For bookings made by phone or in person

You will receive a booking confirmation by post or email. You can either bring the posted confirmation, print the e-mail confirmation or quote the reference number of your booking.

Please note you must provide identification. See Passports-Identification for more information.