Frequently asked questions

How do I exchange my Clubcard vouchers for Clubcard vouchers?

You must exchange your Tesco Vouchers for Clubcard vouchers before you make your ferry booking.

Republic of Ireland residents – Tesco Clubcard vouchers:

  • 1. Click here , which will direct you to the Tesco website where you will be able to order the amount required.
  • 2. Tesco will issue you with an e-token number which can be used immediately online. When you enter the token code, the value will be applied automatically for you.
  • 3. Customers can book online up to 24 hours prior to travel with their e-token code.
  • 4. Bookings are currently not accepted through our contact centres and can be processed online only.

Q:UK residents including Northern Ireland – Tesco Rewards:

  • 1. Click here , which will direct you to the Tesco website where you will be able to order the amount required.
  • 2. Choose how much in Clubcard vouchers that you wish to exchange on the right, and then click 'add to basket'. Any change from your vouchers will be credited to your Clubcard Account.
  • 3. Tesco will issue you with an e-token number which can be used immediately online. When you enter the token code, the value will be applied automatically for you.
  • 4. Customers can book online up to 3 working days prior to travel with their e-token code.
  • 5. Bookings are currently not accepted through our contact centres and can be processed online only.
How do I make my booking using Tesco Clubcard voucher?

Bookings can be made through our quick booking section. Please note that you will need to tick the box for ‘with Tesco token’ and you will then be asked to choose the currency of your voucher.

You will need to enter your unique e-token code and the value of this code in the boxes provided. Please note that only one token can be used for each booking.

If the value of the booking is greater than the total value of your vouchers, simply pay the balance using your credit or debit card. Payments by e-token will automatically be settled on the next business day and an email confirming full payment will be sent once this process has been completed. Boost tokens will not be accepted as payment at the port.

Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

Can I make my booking before I apply for my vouchers from Tesco?

No, you must apply to Tesco first for your travel tokens as we need to know the correct total amount of applicable vouchers and their serial numbers that you are using as full or part payment on your booking. Customers can book online up to 3 working days prior to travel with their e-token code.

Can I use my Tesco Clubcard voucher to buy Cabins or upgrade to Club Class?

Yes you can, but they must be booked in advance when you are making your Tesco motorist booking. Tesco Clubcard vouchers are not valid for purchases made on board our ships or at our ports

Can I use my token to purchase the Flexibility Option?

Yes you can – this can be added to your booking at Step 3 of the online process.

Are there any ticket types that I won’t be able to pay for with my token?

Your Tesco Clubcard vouchers are not valid for payment or part payment for the following products; Landbridge, SailRail, UK minicruise bookings, hotel breaks, self-catering breaks, foot passenger fares, day trips or freight bookings.

Can I book special offer or promotional fares and pay with my Tesco Clubcard voucher?

Your Tesco token is valid against our online fares, however this is a special fare promotion with restricted availability and Tesco travel tokens may not be used on selected peak sailings or in conjunction with any other offer or promotion. Bookings made using your Tesco token have their own specific Terms & Conditions and any amount that is paid with your Tesco token will not be eligible for loyalty points.

Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

Is my booking eligible for the Irish Ferries Loyalty Scheme?

Any amount that is paid with Tesco tokens will not be eligible for loyalty points, however any amount paid by card will be included.

Can I cancel my Tesco booking?

Yes, however your cancellation request must be received in writing. Please note that if you cancel your booking, the voucher value on the booking is non-refundable but any card payment may be, subject to the terms and conditions of the fare purchased and date of cancellation. Alternatively, you can always amend your booking to another date before departure, subject to an amendment fee and any difference in fare if applicable.

How do I use my Sterling Clubcard tokens on the Ireland/France routes?

It is possible to make a booking for our Ireland/France and France/Britain services when using your Sterling Tesco Clubcard token.

To confirm your booking online, we need to receive full payment by Clubcard token or a combination of your Clubcard token & Credit/Debit card. If you are booking more than 60 days in advance and wish to pay a deposit only to confirm the booking, then you need to call our offices on 00353 818 300 400 – please note that a service fee of €15 applies to all bookings made by telephone or at our port offices.

Can I amend my Tesco booking?

Your booking can be amended online in advance of your outward date and once the booking has been fully paid. If the outward leg has been travelled on or your token has not yet been paid on, then your changes can be made through our contact centres or by emailing us at tesco@irishferries.com. Additional charges may be payable due to any difference in fare, and this must be paid by debit/credit card at the time of the amendment. If the fare on the new departure is lower than your previous fare, no refund of the difference applies

What happens if my sailing is cancelled by Irish Ferries due to weather or technical reasons and I don’t want to accept the alternative sailing offered?

You will receive a full refund. Refunds are by the method of payment so any element paid for by Tesco vouchers will be refunded by Irish Ferries travel voucher.

Can I use my friends/families Tesco Clubcard vouchers with my own?

No, your Tesco tokens are applicable to you alone and are not transferrable.

Can I book online for France using my Tokens and pay a deposit?

When booking online with your Boost token for our France routes, we need to receive full payment by Clubcard Boost token or a combination of Clubcard Boost tokens and Credit/Debit card. If you are booking more than 60 days in advance and wish to pay a deposit only to confirm the booking, then you need to call our offices on 00353 818 300 400 – please note that a service fee of €15 applies to all bookings made by telephone or at our port offices.