Dover – Calais Route: Sailing Disruption

In the event that your sailing is disrupted, we can usually offer the following options:

Transfer to another Irish Ferries sailing

What you need to know:

• You will be advised by Irish Ferries about the availability / timing of a transfer to an alternative Irish Ferries sailing on the Dover – Calais route
• In the event of a cancellation, we are required to ensure you reach your destination with minimum delay and will therefore always propose the earliest possible alternative sailings where available.

If you wish to discuss alternative sailing options to those proposed, we recommend you call us to discuss what is available – please see our contact details here.

For bookings made by a third party/agent, please contact them directly to process any changes

Dover – Calais Route: Sailing Disruption

In the event that your sailing is disrupted, we may be able to offer the following options:

Transfer to Alternative Operator

(subject to availability)

What you need to know:

• Transfer to alternative operators (P&O Dover-Calais or Eurotunnel Folkestone – Calais) is subject to availability of space and suitable alternative crossings:
  • In times of weather disruption and/or peak dates, there may be no space available due to weather cancellations or insufficient space due to being fully booked.

If you wish to discuss alternative sailing options, we recommend you call us to discuss what is available – please see our contact details here.

For bookings made by a third party/agent, please contact them directly to process any changes.

Cancellation & Full Refund

What you need to know

• If you do not wish to continue with your travel, or wish to make your own travel plans, we can cancel your booking and process a full refund.
• For bookings made directly with Irish Ferries, this will be processed to the card used to make the booking
• For bookings made via a third party/agent, this refund will need to be processed by them

If you wish to opt for a Cancellation and Refund of a booking made directly with Irish Ferries, please email CancellationRequest@irishferries.com stating

1. Your booking reference
2. Lead passenger name

Your refund will be processed within 5 working days, and no further action is required by you.

For bookings made by a third party/agent, please contact them directly to process your cancellation.