Frequently Asked Questions (FAQs)

Sailing Check-in
Mobile Phones / Data Roaming
Making a booking
Guide, Hearing and Assistance dogs
How do I exchange my Clubcard Vouchers for a Reward Partner code?
For how long will my Travel Voucher be valid?
How do I book my SailRail ticket?
How do I get from Dublin Ferryport to Dublin city centre?
Administration fees
Currency Onboard
Health Card / EHIC / GHIC
Ireland / Britain routes
Ireland / France routes
Driving in France
Passports and Identification: Dover – Calais route
Travelling with Pets – Britain /France routes
Changing your email address
UK and EU Border Control Changes / Entry Requirements
All Ports - Port Directions
Electric Cars
Privacy Notice
Environmental Charge
Fare Terms: Economy, Flexi, and Flexi+
Change your booking
Changing your password
France Emission Laws & CRIT'Air
Cancel your booking
All Ports - Rail Connections
GDPR – General Data Protection Regulation (2018)
Medical Facilities
How do I amend my SailRail booking?
How many Travel Vouchers may I use per booking?
Lost Property
What do I need to know about booking with my Tesco Reward Partner code?
How do I amend my SailRail booking?
Interail and Eurail Passes
Paying for your booking
One4all gift cards
Using vouchers
Can I amend or cancel my Tesco booking?
Shareholders Discount
Luggage Storing Onboard
Making a booking
Travel Confirmation Documents
Can I part use a Travel Voucher?
How do I get my ticket?
Forgotten your password
Safety Onboard
All Ports - Port Parking
Can I travel in First Class with a SailRail ticket?
Bus transfers - Dublin port
Smoking Onboard
How do I get to Dublin Port to catch the ferry?
COVID-19 Cancellation Credit - Terms & Conditions
Amending your booking
Can I exchange a full or part used Travel Voucher for cash?
Can I book Club Class or cabins for my trip?
Freight
Tesco Terms & Conditions
How much luggage can I bring with me?
Can I take my pet on the train?
Special Assistance
Fuel, Gas, Air & Oxygen cylinders and dangerous gases
Cookie Policy
Priority Loading
When I arrive in Holyhead, how do I get from the ferry terminal to the train station?
Can I transfer my Travel Voucher?
GoCars at Dublin Port
Prohibited Items
What if the value of my Travel Voucher is more than the price of my booking?
What about taking pets on the ferry?
Luggage Allowance
FUEL POLICY
Passports and Identification
What about the train journey?
Speedy Exit
Do I have a seat reserved on the train?
Mobile Phones & Data Roaming at Sea
Types of Vehicles
Guns and Firearms
Can I book special offer or promotional fares and pay with my Tesco Clubcard tokens?
AA Ireland European Breakdown Cover & Travel Insurance
Sailing Disrupted
Sailing Missed
Driving in France
Can I travel in First Class with a SailRail ticket?
Travelling with Pets – Ireland / Britain routes
Travelling with horses
British Government measures to prevent the spread of foot and mouth disease (FMD)
Can I use my Travel Voucher for any other Irish Ferries services?
Travelling with Pets – Ireland/France routes
Can I book Club Class or cabins for my trip?
Free & Premium Wifi
Pregnant women
Does my Travel Voucher booking qualify towards my Frequent Traveller Scheme spend?
Motorbikes
How much luggage can I bring with me?
Paying with Tesco Clubcard Vouchers
Can I use my Travel Voucher to purchase the Flexibility Option, Speedy Exit or any other on-board Extra?
Can I take my bicycle with me?
Can I amend my Travel Voucher booking?
Booking Cots
Can I use a different currency Travel Voucher towards my booking?
Frequent Traveller Scheme
Can I take my pet on the train?
How do I make my booking using a Travel Voucher?
What about taking pets on the ferry?
InterRail & Eurail Pass Holders
How do I buy a Travel Voucher?
Can I book on the Dover/Calais route with my Tesco Reward Partner Code?
Disrupted or cancelled sailings
Can I use my Travel Voucher on a package holiday?

Irish Ferries and irishferries.com are trading names of Irish Ferries Limited, a private company limited by shares and registered in Ireland. Registration No.: 9344. Registered Address: Ferryport, Alexandra Road, Dublin 1, Ireland. Eircode D01 W2F5

 

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