Frequently Asked Questions (FAQs)

Updated: 21.10.21

We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. In accordance with public health guidelines, it is recommended to wear face coverings while onboard our ships for the safety of all. In French and Irish ports and when in French waters, the wearing of face coverings is mandatory. See what we are doing here.

We strongly recommend adding our new Flexi Fare when making a new booking.

What you need to do before traveling to IRELAND FROM FRANCE:

Please go to www.gov.ie , for the latest information on travel requirements to Ireland. The requirements for arrivals from France into Ireland are as follows:

• You must complete an online Passenger Locator Form (PLF) in advance of travel.
  Passengers who cannot produce a receipt for a passenger locator form will be denied boarding. Children should be included in the PLF of their accompanying adult. Only international transport workers in possession of an Annex 3 certificate, drivers of HGVs in the course of their duties and diplomats are exempt from the requirement to complete the passenger locator form. Further information and the form are available here – www.gov.ie/locatorform .
• In addition to a completed passenger locator form, all passengers (except those exempt) must have one of the following:

• 1. Evidence of having been fully vaccinated with a vaccine approved by the European Medicines Agency. If you have valid proof of vaccination (see above), no travel-related testing or quarantine will be necessary.
  
  
• 2. Certification as having recovered from COVID-19 in the previous 180 days
  
  
• 3. If you do not have valid proof of vaccination or recovery, you will need to:
  
  • present evidence of a negative result from a RT-PCR test taken within 72 hours prior to arrival into the country
  
  • self-quarantine for 14 days.
  
  If you receive a negative result from a RT-PCR test taken from day 5 onwards after arrival into Ireland, you will be able to leave quarantine.
  
  Children aged 11 and under are not required to have a RT-PCR for travel. Children aged 12 to 17 must have a RT-PCR Test, vaccination or recovery certificate to travel.
  
  Ireland is now a part of the EU Digital COVID Certificate for travel originating within the EU/EEA. The Digital COVID Certificate will make it easier to travel to and from these countries and will be accepted as proof of vaccination, recovery or negative test.

Visa requirements for citizens of non-EU/CTA countries may change. You may now require a Visa or Transit Visa. See here for more details.

Please note Irish Ferries use the 24 hour clock. Check-in times differ depending on the route etc. You must ensure that you are through the check-in point before the times advised below:

Great Britain / Ireland Routes – latest check-in time

• Travelling with coach – 1 hours before departure
• Travelling with any other vehicle type - 30 minutes before departure
• Travelling on foot or cycling – 30 minutes before departure

France / Ireland Routes – latest check-in time

• Travelling with coach – 2 hours before departure
• Travelling with Motorcycle - 1 hour 30 minutes before departure
• Travelling with any other vehicle type - 1 hour before departure
• Travelling on foot or cycling– 1 hour before departure

Notes:
Passengers travelling with guide dogs or any domestic animal on the Ireland France route must check in 2 hours before departure. Please allow a little extra time if you need to collect tickets at the port.

Great Britain / France Routes – latest check-in time

• Travelling with coach – 1 hour 30 mins before departure
• Travelling with motorcycle- 1 hour before departure
• Travelling with any other vehicle type- 1 hour before departure

It is possible to use your mobile phone while at sea, to make calls, send texts and use data.

While close to land, you phone will connect to a terrestrial mobile network, and EU roaming rules apply.  The EU binding price cap does not apply if you use your mobile phone onboard via the ferry’s satellite connection, provided by Telenor Maritime.

Please remember the following:

• This satellite service is more expensive than your normal tariff.
• Irish Ferries / Telenor Maritime do not set the tariffs.
• Your own mobile operator sets the rates and is obliged to advise you of these by text message, when your phone switches to the onboard satellite network.
• Connection over a satellite network is not a terrestrial network and is not covered by the EU regulations on data roaming introduced in June 2017.
• Passengers from the USA, Canada and other countries may have to contact their home operator to activate the satellite service.
• Further clarification on the EU rules around data roaming can be found here: https://ec.europa.eu/digital-single-market/en/faq/question-and-answers-roaming
• If you are concerned over data roaming charges, please SWITCH OFF your mobile data and use the onboard WiFi instead.

You can book on-line, by telephone or through any of our offices. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings.

Passenger information required to make a booking:

When travelling from 21 December 2019, new legislation comes into effect to enhance existing safety rules and standards for ships which requires extra information for passengers travelling on board all passenger ships in European waters:

Full name, Gender, Nationality (as per passport), Date of Birth and any special needs / reduced mobility requirements

Currency:

Fares are priced in the currency of the port of departure. The first port of departure determines the currency in which the booking is priced,

• Euro for a departure from Ireland to France
• Euro for a departure from France to Ireland
• Euro for a departure from Ireland to Britain
• Sterling for a departure from Britain to Ireland.

Contact us:

If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices.

COVID-19 Cancellation Credit - Terms & Conditions

Please refer to our Travel Restrictions FAQ

COVID-19 Cancellation Credit - Terms & Conditions

Updated: 26.07.21

We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. In accordance with public health guidelines, it is recommended to wear face coverings while onboard our ships for the safety of all. In French and Irish ports and when in French waters, the wearing of face coverings is mandatory. See what we are doing here.

We strongly recommend adding our new flexibility option when making a new booking.

What you need to do before traveling to FRANCE on our Dublin - Cherbourg route from Ireland:

If you are travelling from the Republic of Ireland, the latest travel advice to France is here .

If you are travelling from Northern Ireland to France on our Dublin to Cherbourg route, you are advised to follow the travel advice for UK (incl. N. IRELAND) TO FRANCE.

• Arrivals into France from Ireland:
  • Passengers who are fully vaccinated with an EMA approved vaccine (1 week after completion of a 2 dose vaccine, and 4 weeks after a 1 dose vaccine) do not need to provide the results of a COVID-19 test on arrival.
  • Passengers aged 12 years and over who are not vaccinated must be in possession of either
    • a negative RT-PCR or a Rapid Antigen COVID-19 test result with certification taken within 72 hours before departure. Test result certification needs to state: type of test (PCR or Antigen), show full name and time/date of test;
    OR
    • a certificate of recovery from COVID-19 from 11 days to under 6 months.
  • Children aged under 12 years are not required to have a COVID-19 test result for arrival.
  • Proof of completion of vaccination, recovery or test results will be required for check-in and inspection at border control and entry refused for non-compliance.
  • Here is a list of test providers in Ireland, who can generate a Digital COVID certificate that will allow you to travel after a negative test.
• Sworn Statements required for Check-in:
  • All passengers are required to complete a declaration that they do not have COVID-19 symptoms, have not knowingly been in contact with a confirmed case in the preceding 14 days: Sworn Statement in English form

• By law, French Authorities require passengers to wear a face mask / face covering when in French waters, in French ports and when in a closed public area. Please have a face mask / face covering with you when travelling with us and remember that social distancing and face-covering rules are in place throughout France.

When in France

• Face masks / coverings: By law, French Authorities require passengers to wear a face mask / face covering when in French waters, in French ports and when in a closed public area. Please have a face mask / face covering with you when travelling with us and remember that social distancing and face-covering rules are in place throughout France.
• Health Pass (Pass Sanitaire): Visitors to France will need to prove that they are either fully vaccinated, recently recovered from COVID-19 or have a recent (< 72 hours) negative COVID19 test result in order to travel on buses and trains, and to enter certain leisure facilities and sites, including restaurants, bars, some shopping centres, amusement parks, and hospitals. The EU Digital Covid Certificate or NHS COVID Pass will be accepted as proof, or you can download the French TousAntiCovid app and scan in your QR code to add your certificate to the Health Pass section.  Children under the age of 18 years are exempt until 30th September when this requirement will come into force for those aged 12 – 17 years.  Full details available here
  

To make your booking, please click the Book Now button above and proceed to our booking form to make your booking.

Alternatively, you can call our sales offices on 0818 300 400 to book. Our office opening hours are 9am to 7pm Monday to Friday and 9am to 4pm on Saturday. Bookings made online, by telephone or in person at our port offices will include an administration fee of €3.

In addition, a supplement of €6.00 applies to tickets booked on the day of travel

PLEASE NOTE

SailRail tickets are only available on our Holyhead/Dublin services

Services covered by Rail / Sail tickets are not considered by the TOC’s (Train Operating Companies) to be connecting services. Please plan your schedule to take account of possible delays in arrival / departures of either trains and or ferries.

Dover / Calais route:

It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. card when travelling to and from Britain or France. In some cases, a visa may also be required. If you are driving a vehicle you will also need a valid driving licence.

Holders of UK passports travelling to France should note the following travel requirements:

• Your passport should have at least 6 months validity left, and be less than 10 years old (even if it has 6 months or more left)
• No visa is required if your whole visit is within the permitted 90-day limit for tourists. Stays of longer than 90 days within a 180 day period require a visa.

Non-EU nationals should check with the relevant embassy before travelling as they may need a visa as well as a passport.

EU, EEA and Swiss citizens can travel to the UK for holidays or short trips without needing a visa. You can cross the UK border using a valid passport which should be valid for the whole time you are in the UK.  You will not be able to use an EU, EEA or Swiss national ID card to enter the UK from 1 October 2021, unless you:

• have settled or pre-settled status under the EU Settlement Scheme
• have an EU Settlement Scheme family permit
• have a frontier worker permit
• are an S2 Healthcare Visitor
• are a Swiss Service Provider

In these cases, you can continue to use your national ID card to enter the UK until at least 31 December 2025.

Passengers who turn up at our ports without a valid passport or an officially recognised European Union ID card (and a visa if required) will not be allowed to travel and / or enter either France or Ireland.

Please visit the relevant government / embassy website for the most up-to-date information and to ensure you comply with the requirements:

- Travel from Britain to EU

- Travel from France to Britain

- Visiting the UK as an EU, EEA or Swiss citizen

Dogs, cats or ferrets are allowed on our ships, as long as declared at the time of booking and they meet the EU entry guidelines and have a current EU issued Pet Passport or a valid Animal Health Certificate (AHC).  

For more details visit:

• Bringing a Pet to Britain
• Bringing a Pet to France

Don't give your pet too such to eat or drink before the ferry sails and allow adequate time to enable them to exercise, go to the toilet and settle down before boarding.  When travelling with a pet, boarding closes 60 minutes before departure, to allow time to verify the microchip and pet passport/animal health certificate.  As all pets must stay inside the vehicle during the trip, we recommend that they have space along with food, water, some toys, and ideally a window of your vehicle left slightly open. 

When travelling to France from Britain, you will need to visit your vet 1 month before travel and ensure your pet has:

• a microchip
• a valid rabies vaccination
• an animal health certificate unless you have a valid pet passport issued in an EU country or Northern Ireland

These requirements also apply to assistance dogs.

Guide, Hearing and Assistance animals

• Irish Ferries welcome Guide, Hearing and Autism Assistance animals onboard our ships.
• All guide, hearing and autism assistance dogs must have the necessary paperwork when checking in at the Port and must wear the correct harness and jacket at all times when travelling.
• They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
• Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.

Travel after Brexit – from 01st January 2021

Updated - 05.01.21

Passengers will continue to travel comfortably with Irish Ferries between Ireland and Britain and Ireland and France, however, following the UK’s exit from the EU on 31 December 2020, there will be some changes to travel regulations, which are outlined below, according to the latest information. Please check with national authorities for the definitive position on any issue.

Passports and Identification

Driving in Ireland & Britain

Driving in France

Travelling with a pet - Ireland & Britain

Travelling with a pet - Ireland & France

Mobile phones and Data Roaming

Customs Allowances / Restrictions & Duty Free

Health Card / EHIC / GHIC

Passports and Identification - Ireland / Britain routes:

For travel between Ireland and Britain, the Common Travel Area (CTA) arrangements are protected, and current advice will continue to apply for Irish and British citizens.

IRELAND 

BRITAIN 

Acceptable forms of identification when travelling on these routes for Irish and British citizens include:

• Valid passport
• Photographic Driving License
• International Student Card
• Government issued photographic ID cards
• Health insurance / social security photographic ID cards
• Photographic bus / train pass
• Place of work photographic ID
• Birth certificates (for under 18’s with no photo ID)

Please note: all nationalities except Irish or British require passports, and they should also check with the British or Irish embassy before travelling as they may need a visa.

Passports and Identification - Ireland / France routes:

FRANCE:

It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. card when travelling to and from Ireland or France. In some cases, a visa may also be required.

Additionally, the UK government advises that holders of UK passports travelling to France should take note of the following:

• have a passport with at least 6 months validity left on the date you arrive in the EU and be less than 10 years old (even if it has 6 months or more left)
• a visa is not required for tourists for short trips or stays of up to 90 days in any 180-day period.  A visa or permit may be required to stay for longer, to work or study, or for business travel.
• Travellers may be subject to additional checks including showing a return ticket and that they have enough money for their stay.

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Ireland/Britain Routes

All prices on board are in Euro. We accept both Euro and Sterling as payment. On board currency exchange rates apply for payment by sterling. Bureau de Change facilities are available on board all 3 ships serving these routes.

Ireland/France Routes

All prices on board are in Euro and we only accept Euro currency as payment.

Ordinary residents of Ireland, UK and other EU member states can access necessary healthcare from the state healthcare systems in Ireland, UK and EU member states on presentation of a currently valid EHIC (European Health Insurance) card.

For UK residents, once your current EHIC card expires, you can apply for a new UK issued GHIC (Global Health Insurance Card). This entitles UK residents travelling in Ireland to access medically necessary state health services on the same basis as an Irish resident. You may still need to pay a fee for some services, like an Irish resident. You will not need to pay for hospital care including A&E or inpatient treatment, although you will pay in full for private healthcare.

More information for Irish & EU Residents: HERE

More information for UK Residents: HERE

'Necessary healthcare’ mean healthcare which becomes medically necessary during your stay, and you cannot reasonably wait until you’re back home to get it. This is not a replacement for travel insurance. We advise that you take out travel insurance and breakdown assistance before your trip. Not all state healthcare is free and free services may differ between countries.

Back to Brexit - Latest Advice

So, you’re thinking of taking the car to France? We’ve put together a simple guide to driving in France…...

Remember that before taking the car to France

You should remember:
1.    The minimum age for driving in France is eighteen.
2.    Drivers of vehicles must carry and be able to produce a valid driving licence.
3.    Proof of insurance (third party or above). Your own Irish car insurance should give automatic third-party cover but contact your insurance company to check that you have adequate cover before you travel.
4.    Proof of ID (a valid Passport)
5.    Vehicle registration document – i.e.: proof that you own the vehicle and / or have permission to take it abroad.

Brexit: In the event of the UK leaving the EU with no deal, holders of UK driving licenses and UK registered cars should note the following:

Drivers licence: Non-EU licence holders are required to have an International Drivers Permit, while driving in the EU.

UK registered / insured cars will no longer benefit from the EU’s automatic third-party motor insurance cover and will need a physical ‘Green Card’ as evidence of Insurance. These are issued by insurance companies, currently fee-free.

Drivers towing caravans or trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.

When driving in France you are required by law to carry the following items:

• Reflective jackets (one for each occupant, these must be kept inside the vehicle within easy reach of passengers)
• Warning triangle (compulsory in every vehicle with 4 wheels or more)
• Headlamp beam deflectors (depending on your car, you will either need deflector stickers or have to adjust the beam manually)
• Breathalysers / alcohol test (as of January 2013 the French government announced that the introduction of an €11 fine for not carrying one has been postponed indefinitely, however the law still states that drivers of motor vehicles and motorcyclists must have an alcotest ready for use in their vehicle even though no penalty will be imposed if they cannot present one during a police road check)
• Irish registration plates incorporating the IRL / EU symbol or display a conventional ‘country of origin’ sticker unnecessary.
• Spare bulbs - by law you’re also mandated to carry a spare bulb kit for your vehicle, as the French police may deem it necessary to replace it there and then on the grounds of safety. For a few pounds to buy a kit, you could avoid unwanted attention and a fine.

Important Information for Driving

Speed Limits in France
Speed limits in France are determined by place, vehicle and by the weather.

• Built-up areas 50 km/h
• Outside built-up areas 80 / 90km/h depending on region
• Urban motorways and dual carriageways separated by a central reservation 110 km/h
• Motorways 130 km/h (lower in built-up areas. Minimum 49mph (80km/h)

In wet weather or if you’ve held a driving licence for less than three years, lower limits apply.
 
Useful Links
Irish Department of Foreign Affairs: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/
The Automobile Association: https://www.theaa.com/european-breakdown-cover/driving-in-europe/country-by-country
The RAC: https://www.rac.co.uk/drive/travel/driving-abroad/

Holyhead

Holyhead is situated in Anglesey in North Wales and is served by the A55 and A5 road networks.

It is approximately 1 hour and 40 minutes from Chester, 2 hours from Liverpool, 2 hours and 20 minutes from Manchester and 3 hours and 15 minutes from Birmingham by car. Holyhead also has an excellent rail service providing connections to rail stations throughout Britain.

Note: Holyhead Terminal is closed between the hours of 0300 & 0545

The GPS co-ordinates for Holyhead are:

N53 18 31/ W4 37 43

Post Code is: LL65 1DR

View port map

Pembroke

Pembroke Dock, on the South Western tip of Wales is situated close to the M4 making it the ideal port if you are travelling to or from London, the South of England or the Channel Ports.

The GPS co-ordinates for Pembroke are:

N51 41 42/ W4 57 10

Post Code is: SA72 6UF

View port map

Dublin

Dublin Ferryport is situated 2 miles from the centre of Ireland's vibrant capital city, and is positioned at the heart of Ireland’s road and rail network. Dublin Port Tunnel is situated within the port complex &  provides quick access to the M50 & M1 motorways, the main routes to the North and South of the country. 

Cherbourg

Cherbourg is situated at the Northern tip of the Cherbourg Peninsula and provides an excellent gateway for travel by road to and from the North and East of France, Paris, and onwards to Holland, Belgium and Germany.

The city's railway station is at the end of the line from Paris and regular services operate to and from Paris-Saint-Lazare via Caen

The GPS co-ordinates for Cherbourg are:

49 38 40N/01 36 00W

View port map

Dover

Take the ferry to France from Dover with Irish Ferries. Dover port is just 2.5 hours from London City centre.

The GPS co-ordinates for Dover are: 

51.1251° N, 1.3338° E

View port map

Calais

Calais ferry port is located on the northern tip of France

The GPS co-ordinates for Calais are:

50.9663° N, 1.8623° E

View port map

Drivers of vehicles must carry and be able to produce a valid driving licence. UK and Irish Drivers with a full driving licence don’t currently need an additional licence to drive in the EU. In the event of the UK leaving the EU with no deal, visitors to Ireland and the UK will continue to be permitted to drive with their home country full driving licence.

However, drivers will no longer benefit from the EU’s automatic third-party motor insurance cover, and will need a physical Green Card as evidence of Insurance.  These are issued by insurance companies, currently fee-free.  Furthermore, drivers towing caravans on trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.  

You must exchange your Tesco Vouchers for Clubcard vouchers before you make your ferry booking.

Republic of Ireland residents – Tesco Clubcard vouchers:

• 1. Click here , which will direct you to the Tesco website where you will be able to order the amount required.
• 2. Tesco will issue you with an e-token number which can be used immediately online. When you enter the token code, the value will be applied automatically for you.
• 3. Customers can book online up to 24 hours prior to travel with their e-token code.
• 4. Bookings are currently not accepted through our contact centres and can be processed online only.

Q:UK residents including Northern Ireland – Tesco Rewards:

• 1. Click here , which will direct you to the Tesco website where you will be able to order the amount required.
• 2. Choose how much in Clubcard vouchers that you wish to exchange on the right, and then click 'add to basket'. Any change from your vouchers will be credited to your Clubcard Account.
• 3. Tesco will issue you with an e-token number which can be used immediately online. When you enter the token code, the value will be applied automatically for you.
• 4. Customers can book online up to 3 working days prior to travel with their e-token code.
• 5. Bookings are currently not accepted through our contact centres and can be processed online only.

Administrative dues & service fees:

Administrative dues are per booking and are applied on an each way basis as follows:

Ireland – Britain routes (motorist booking):

• Adult €5.00 / £4.00
• Child (4-15 years) €2.50 / £2.00

Ireland – Britain routes (foot / cyclist / motorcycle booking):

• Adult €2.00 / £1.50
• Child (4-15 years) €1.00 / £0.75

Service Fee

Bookings made by telephone or in person at our ports and offices will include a service fee per booking of €15 / £10 for motorist or holiday bookings or €5 / £4 for foot / cyclist or motorcycle bookings. NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Travel Vouchers are valid for travel for five calendar years from date of purchase. You may check your Travel Voucher validity date via Manage your Booking.

Your online account details are password protected to you alone. To update these details you will need to log in to "Manage Your Booking" from the www.irishferries.com homepage and then follow the steps below.

1. Type your new email address under the "Update my Sign-in" heading.
2. Input and repeat your password.
3. Click 'Update My Sign-in'. 

Your new details will then be saved. Please advise if you encounter any difficulty.

Public bus service to and from Dublin Ferryport Terminal

A regular public bus service also operates between the city center and Dublin Ferryport. The number 53 terminus is on Talbot street. Standard bus fares apply to this service and free travel passes may be used. Please click here for timetable and route.

Connections between Busarus and Heuston Station, where not shown, are possible by Luas light rail or local bus routes. These services are not included and are payable separately. Please note all bus times are subject to change. For any queries regarding this schedule, please call Dublin Ferryport at 01- 607 5519

www.dublinbus.ie - Buses within Dublin city and county 
www.irishrail.ie - Country wide train services 
www.buseireann.ie - Country wide bus services

Drivers of vehicles must carry and be able to produce a valid driving licence. Irish Drivers with a full driving licence don’t currently need an additional licence to drive in the EU. In the event of the UK leaving the EU with no deal, holders of GB driving licenses and GB registered cars should note the following:

• Non EU licence holders are required to have an International Drivers Permit.
• GB registered/insured cars would no longer benefit from the EU’s automatic third-party motor insurance cover, and will need a physical Green Card as evidence of Insurance. These are issued by insurance companies, currently fee-free.
• Furthermore, drivers towing GB registered caravans on trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.

However, drivers will no longer benefit from the EU’s automatic third-party motor insurance cover,and will need a physical Green Card as evidence of Insurance. These are issued by insurance companies, currently fee-free. Furthermore, drivers towing caravans on trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.

We are delighted to offer recharging points for electric vehicles on our Irish Sea and Ireland-France services as follows:

• Dublin – Holyhead Cruise Ferry :
• Ulysses – Recharging points available onboard
• MV W.B Yeats – Recharging points available onboard
• Dublin – Cherbourg Cruise Ferry: mv W.B. Yeats – Recharging points available onboard when pre-booked as an extra and the applicable charge paid.

The charge points available are POD Point Type II chargers. - User Guide pdf

Please reserve a space at a charging point, as an upgrade option when booking your trip. Pre-booking is required to ensure a designated space is reserved. A nominal fee may apply.

Please check-in at least one hour in advance of your sailing time if you intend to recharge your vehicle during your sailing.

There are other public charging points located close to the ports we serve. Location details ca be found here:

 Ireland:  https://www.esb.ie/our-businesses/ecars/charge-point-map

UK & France: https://chargemap.com

At Irish Ferries, we value our customers and recognise the importance of protecting your data.

We publish a Privacy Notice on our website to better help you understand how we collect your information, how we use it, and how you can control how we do that. This is part of our ongoing commitment to ensuring your data is managed securely and treated with respect in line with the new EU General Data Protection Regulation, which came into effect on the 25th May 2018.

Any changes to this policy will be notified by email to our customer marketing mailing list and will be published on our website.

What is the Environmental charge?

In line with the ambition to make the shipping industry more environmentally friendly and to reduce harmful air emissions, the International Maritime Organisation (IMO - the regulatory authority for international shipping) has set 1 January 2020 as the implementation date for the EU Directive EU 2016/802, for a significant reduction in the sulphur content of the fuel oil used by ships. The new cap of 0.5% sulphur in the fuel or equivalent solutions will mean a higher cost of compliance for all ferry operators from 1 January 2020. The reductions in sulphur oxides emissions resulting from the lower global sulphur limit are expected to have a significant beneficial impact on the environment and human health.

Irish Ferries have introduced an Environmental charge that contributes to the cost of compliance to meet the 2020 sulphur directive. The fee is a fixed amount as follows (each way):

Ireland – France route (all bookings):

• Adult €6.00
• Child (4-15 years) €3.00
• Vehicle charge (including motorbikes) €20

Irish Sea routes (motorist booking):

• Adult €4.00 / £4.00
• Child (4-15 years) €2.00 / £2.00

Irish Sea routes (foot / cyclist / motorcycle booking):

• Adult €1.50 / £1.50
• Child (4-15 years) €1.50 / £1.50

NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

We know that planning to travel, especially when you have to, is more complicated now than ever before. So, to help you be more comfortable when planning your trip, we have improved the benefits of ‘Flexi Fare’ that you can add to your next booking.

Flexibility Option - Irish Sea Routes & Dover Calais

Add Flexibility Option to your journey and:

• Avail of preferential cancellation charges, up to 48hrs before departure.
• Change your crossing as many times as you wish without incurring an amendment fee each time.

Important conditions to note: 

• Amendments to date, route or time may incur an increase in fare.  In the event of a decrease in fare no refund will be issued.
• Flexibility Option must be added at the time of booking
• All cancellations must be made before the original departure date
• All amendments must be made before the departure of the sailing you wish to amend
• Flexibility Option fee and all supplements, surcharges and premiums are non-refundable in the event of a cancellation.
• Applicable to bookings made after 5th June 2020.

• No charge for amending a flexibility option booking but you will have to pay any increase in the fare, if applicable.
• Cancellation rules apply to any outstanding balances.
•  If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
• Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Book with Flexibility - Irish Sea

COVID-19 Cancellation Credit - Terms & Conditions

Fare Terms: Economy & Flexibility   - France Routes

Add Flexibility Option to your journey and:

• Avail of preferential cancellation charges.
• Change your crossing as many times as you wish without incurring an amendment fee each time.

Important conditions to note:

• Amendments to date, route or time may incur an increase in fare.  In the event of a decrease in fare no refund will be issued.
• Flexibility Option must be added at the time of booking
• All cancellations must be made before the original departure date
• All amendments must be made before the departure of the sailing you wish to amend.
• Flexibility Option fee and all supplements, surcharges and premiums are non-refundable in the event of a cancellation.

• No charge for amending a flexibility option booking more than 7 days before departure but you will have to pay any increase in the fare, if applicable.
• Cancellation rules apply to any outstanding balances.
• If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
• Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Book with Flexibility - France

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent 
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

• Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
• There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.

Amendment fee costs

Motorist bookings 
A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.

Foot-passenger bookings 
A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.

Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare. Terms & Conditions apply see our Flexibility Option FAQ for more details

COVID-19 Cancellation Credit - Terms & Conditions

All personal belongings found on our ships or in the ports are sent to our shore based lost property offices for collection. Passengers who have put their names or telephone numbers on any piece of personal property sent to our lost property offices will be contacted.

Property recovered on board is held for 1 month before being donated to charity. 
If you have lost or misplaced personal items while travelling please contact us:

Dublin/Holyhead Route - Call us in Ireland on 00 353 1 6075519 
Rosslare/Pembroke Route - Call us in Pembroke on 0044 8717 300 500 
Ireland/France Route - Call us in Ireland on 00 353 53 9133158

If you choose to use your Tesco token as a method of payment, we will be happy to accept them against your booking.

The tokens may be used as full or part payment against your booking (motorist, motorcycle, Campervan /Motorhome) on all our routes – Irish Sea, Ireland to France, England to France.

There is one Tesco token per booking. All bookings using a Tesco token must be made online.

Please note that the tokens cannot be used in conjunction with any other promotions or special offers.

During the booking process please select the Tesco token currency (euro or sterling) that you would prefer as a method of payment. You will then be requested to enter your Tesco token code.

When using the Tesco token, please know that it is a 1 for 1 exchange i.e., €1 = £1.

For an Ireland to France booking, please know that when you go to book online, you must pay your deposit via debit / credit card. Your Tesco token cannot be used for your booking deposit.

For an Ireland to France booking, any balance outstanding after using your Tesco token, needs to be paid in full at the time of booking.

Please note that the maximum value of vouchers that can be used on the Dover-Calais route is €170/£150 for a return journey or €85/£75 for a single journey.

Irish Ferries allow you to cancel your booking but terms and conditions apply. Customers with booking made directly with Irish Ferries can contact us for details on cancellation options.

Cancellation fees Ireland France Route

Ireland France Routes - Foot-passenger bookings

• 100% cancellation charge - no refund

Notes:

• No charge for amending a flexibility option booking more than 7 days before departure but you will have to pay any increase in the fare, if applicable.
• Cancellation rules apply to any outstanding balances.
• If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
• Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Cancellation fees Irish Sea Route

Irish Sea Routes - Foot-passenger bookings

• 100% cancellation charge - no refund. This also applies to Sail/Rail bookings

 Notes:

• No charge for amending a flexibility option booking but you will have to pay any increase in the fare, if applicable.
• Cancellation rules apply to any outstanding balances.
•  If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
• Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Short Break and Next Day Return bookings, along with Landbridge bookings have fare specific Terms & Conditions.  Please contact us for further advice.

COVID-19 Cancellation Credit - Terms & Conditions

You can change your password at any time if you wish to do so.

1. Click the "Your Account" button.
2. Enter your e-mail and password.
3. Click the "Continue button.
4. Type in your new password.
5. Re-type your password to ensure it is correct.
6. click the "Update My Account" button.

Your password will be automatically updated.

As many vouchers as you wish to part pay or pay for the full fare concerned. Please note though that refunds are not permitted on used portions of the voucher value.

Rail connections vary depending on the port used.

Cherbourg

The nearest rail link is in Cherbourg town. There is no public bus service between the port terminal and the railway station. It is possible to take a taxi (cost between €8 and €10). You can walk to the railway station - it takes about 30 minutes.

Dublin

The nearest rail links are in Dublin city centre which is 2 miles from the terminal. A public bus service operates from the terminal to the main bus station in Dublin City Centre.

Holyhead

Holyhead has an excellent rail service providing connections to rail stations throughout Britain. The rail station in Holyhead is situated within the terminal building.

Pembroke

There is a railway station in Pembroke Dock but the frequency of the trains is very limited.

Rosslare

Rosslare has an excellent rail service providing connections to Dublin and then onward to other main line rail stations throughout Ireland.

The foot-passenger check-in desk is in the ferry terminal building. The train station is situated about 600M away - it's about a 10 minute walk in the open air from one to the other.

There is no rail ticket office in the ferry terminal building – you just buy your train ticket on the train.

There are also regular direct bus connections to Dublin and Waterford.

Related Links
SailRail Britain to Ireland
SailRail Ireland to Britain

www.irishrail.ie
www.railtrack.co.uk
www.sncf.com

Any person in possession of a valid International Rail Travel Card can get reductions on foot-passenger bookings. In order to claim the reduction please make your booking on-line and pay in full - then e-mail your booking reference number and your rail pass number to bookings@irishferries.com.

The relevant reduction will be applied to your booking and the credit will be refunded to you via the credit card system. Please send the e-mail to us at least 5 days before your outward travel date. You may be asked to show your rail pass when you check-in for the sailing.

International Rail Travel Cards ( Eurail & Interail)

Irish Ferries offer a 30% discount on the standard foot passenger rates (adult or child) on both Ireland/Britain/Ireland routes and Ireland/France /Ireland routes. Discounts apply only to standard foot passenger fares and not to any special offer or discounted fares that may be available from time to time. Cabin accommodation is available at an extra charge.

The exact fare depends on the currency of the country of booking. Terms and Conditions apply. The Pass has to be valid in either the country of departure or the country of arrival. The Pass has to be current and valid for travel within the dates you have booked.

• All Irish Ferries vessels are equipped with medical supplies in accordance with the latest Medical Store Regulations. Supplementing the medical facilities on board is a full 24-hour radio medical service.
  
  
• All Irish Ferries Captains and Officers receive comprehensive first aid training. In addition a first aid team of designated personnel have completed an intensive para-medical course. All courses are broad based, designed for ship personnel, and cover a full range of medical emergencies.
  
  
• Our vessels travel sufficiently close to the coastline to be within range of helicopter assistance at all times.

You can amend your ticket by contacting thetrainline.com directly. Please click here to view their contact details.

At Irish Ferries, we value our customers and recognise the importance of protecting their data.

We publish a Privacy Notice on our website to better help you understand how we collect your information, how we use it, and how you can control how we do that. This is part of our ongoing commitment to ensuring your data is managed securely and treated with respect in line with the new EU General Data Protection Regulation, which came into effect on the 25th May 2018.

Any changes to this policy will be notified by email to our customer marketing mailing list and will be published on our website.

Updated: 06.09.21

We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. In accordance with public health guidelines, it is recommended to wear face coverings while onboard our ships for the safety of all. In French and Irish ports and when in French waters, the wearing of face coverings is mandatory. See what we are doing here.

We strongly recommend adding our new flexibility option when making a new booking.

What you need to do before traveling to BRITAIN from Ireland:

The latest travel advice to and from Britain is here. Ireland is an exempted country under the Common Travel Area (CTA), and Irish citizens are currently exempted from travel restrictions into the UK. That means that you do not need to take a COVID-19 test before travel or complete a Passenger Locator Form. Quarantine also does not apply for travel from the CTA (including Ireland) on arrival in Britain.

Please note, if you are not a resident of the Common Travel Area (UK, Ireland, Isle of Man, Jersey, Guernsey) OR have been outside the Common Travel Area in the 10 days prior to travel to Britain, you must complete a Passenger Locator Form (PLF) before your arrival in Britain.

For those coming from outside of the Common Travel Area you must follow the rules of entry according to whether the country you have been in is classified as Red, Amber or Green. Click here for more information and to access the Passenger Locator Form.

Please note that different rules may apply across Britain – i.e.: in the different jurisdictions of either England; Wales or Northern Ireland. Consult the relevant government website for latest information.

In accordance with public health guidelines, it is required to wear face coverings onboard our ships and at ports where social distancing isn’t possible.

Contact us if you need to amend your booking.

Please note that SailRail bookings cannot be amended online. To make an amendment to an existing booking, please call our sales offices on 0818 300 400 between 9am – 5pm Monday to Friday. Alternatively, you can contact our Port Office at 01 607 5519. There is no amendment fee for changes to passenger names or on board accommodation. However, a €10.00 amendment fee applies each time a change is made to the date or time on your SailRail booking. If a change applies to both the outward and return sailings then the fee is €20.00. This fee is in addition to any increase in SailRail fare price and does not include priority postage

You can pay for your booking by credit card, debit card, cash, bank draft, personal cheque, postal order or Tesco vouchers. We do not however accept American Express or Diners Club.

Secure Internet Shopping: When booking online with Irish Ferries, we offer an encrypted and secure booking system. We participate in the 'Verified by VISA' and the 'Mastercard SecureCode' schemes, to offer an additional level of protection against unauthorised use of your credit or debit card. We also comply with the Payment Services Directive and use ‘3D Secure’ for online payments and ‘Chip and Pin’ transactions for in person payments at ports.

These security measures apply to all cards so you do not need to register your credit or debit card. All you need to do is ensure that you and any authorised user have valid mobile phone numbers registered with your Bank / Card Issuer because they may send a one time passcode to verify and complete your online transaction. This passcode is not accessed, shared or stored by Irish Ferries, or by our card payment service provider. If you have any queries, please contact your bank and/or card issuer in the first instance.

Cash type payments: If paying by cash please pay directly at our Reservations or Port offices. Do not send cash through the post.

Tesco vouchers: Please contact Tesco to exchange your Clubcard Vouchers for a travel token. When booking, please choose “Use Tesco Tokens” - your token code can then be entered during the booking process when prompted. Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

Deposit: If you book online and opt to pay the deposit by card on our direct French service, the full balance due will automatically be debited from your card 60 days prior to your outward departure date.  Tesco bookings require the deposit paid in addition to using your Tesco tokens.

If payment is not received by the stated date, your booking may be cancelled and revelvant cancellation terms and conditions will be applied.

Gift cards and vouchers are a wonderful way to give someone an unusual present. One4all gift cards and vouchers may be used as part or full payment against a ferry fare.

One4all gift cards and vouchers may be purchased on-line www.one4all.ie or by calling into any post office or many retail outlets nationwide.

Please note that we currently only accept Euro One4All gift cards to a maximum of €50 per online entry transaction.

If you are sending One4all gift cards or vouchers to Irish Ferries as payment against a booking please send them by registered post to:

Contact Centre Manager,
Irish Ferries Head Office,
Alexandra Road,
Dublin 1

For FAQs on using on-line Travel Voucher click here

If you have an Irish Ferries travel voucher you may use it on any of our direct ferry services.

Online Bookings

Please make your on-line booking and pay the full amount requested. Then just forward the off-line voucher to the relevant Reservations Office. Please remember to write your "Booking Reference Number" on your off-line voucher. On receipt of the off-line voucher we will apply the deduction to your booking. The refund due will be automatically credited to you via the credit card system.

For FAQs on using on-line Travel Voucher click here

Telephone bookings and Personal Callers

Ireland/Britain Routes
Please tell our reservations staff at time of booking the value of your off-line voucher. Then send the off-line voucher to the relevant Reservations office along with your payment. Please remember to write your "Booking Reference Number" on your off-line voucher. You can also bring your voucher along to the Port if you would prefer to make your payment there.

Ireland/France Routes
Please tell our reservations staff at the time of booking the value of your off-line voucher. Then send it to the relevant Reservations office. Please remember to write your "Booking Reference Number" on your off-line voucher. Please note off-line vouchers cannot be used to pay a deposit.

No, you must apply to Tesco first for your travel tokens as we need to know the correct total amount of applicable vouchers and their serial numbers that you are using as full or part payment on your booking. Customers can book online up to 3 working days prior to travel with their e-token code.

Dublin and Holyhead routes
We have luggage handling facilities for foot passengers. In Dublin and Holyhead you simply put your bags on a carousel at the check-in stage and then you collect them in the terminal building when you arrive. The luggage is stowed on the car deck so you will have no access to it during the voyage. For your comfort and security, all luggage put through this system is ticketed.

Rosslare and Pembroke routes
Foot Passengers are brought from the terminal in Rosslare and Pembroke to the ship by bus. Your luggage must remain with you during this transfer. The bus travels with the ship so you may leave your luggage on the bus or bring it with you to the upper decks of the ship. Passengers who leave their luggage on the bus do so entirely at their own risk.

Ireland/France routes
In Dublin foot passengers access the ship via either a pedestrian link span, or a shuttle bus which will bring them from the terminal building to the ship. Passengers must bring their luggage with them. In Cherbourg foot passengers are brought from the terminal to the ship by bus and their luggage must remain with them during this transfer.

You can book on-line, by telephone or through any of our offices. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings.

Passenger information required to make a booking:

Irish Ferries is required by law to record specific details of every passenger travelling. For this reason, we will need to know the following details for each person on your booking:

Full name, Gender, Age category (adult, child 4-15, infant 0-3), Nationality (as per passport), Date of Birth and any special needs / reduced mobility requirements.

Currency:

Fares are priced in the currency of the port of departure. The first port of departure determines the currency in which the booking is priced,

• Euro for a departure from Ireland to France
• Euro for a departure from France to Ireland
• Euro for a departure from Ireland to Britain
• Sterling for a departure from Britain to Ireland.

Contact us:

If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices.

Any unused amount on a Travel Voucher will be available for use on a future booking. Unused portions of a voucher cannot be refunded though.

• Irish Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authority in each country.
  
  
• We advise all passengers to be aware of the on board Assembly Stations and to listen carefully to all announcements by the crew.

Registered shareholders of 1,000 or more Irish Continental Group (ICG) shares can avail of discounts with Irish Ferries:

• 20% discount on passenger & car ferry services between Ireland & Britain 
• 10% discount on passenger & car ferry services between Ireland & France (direct sailings only) 
• 5% discount on Irish Ferries inclusive package holidays (incorporating travel with Irish Ferries)

Visit shareholder services for additional information

Details as follows:

Dublin Port

Short term parking is available on the road just outside the terminal building. The cost is €2.00 per hour with a minimum charge of €1. Tickets can be purchased from the ticket meters which are situated close by. Vehicle clamping is in operation and the release fine is €80.00 Please make sure that your ticket covers your proposed length of stay.

Long Term parking is available in a special car park directly beside the terminal building. The cost is €9.00 per 24hrs (part there of). The cost per week is €50. The parking area is barrier controlled. Tickets are automatically issued on entry and you pay the amount due on exit. There is an automatic pay station just outside the terminal building - only €20, €10 and €5 notes are accepted. Payment by credit card is accepted during working hrs.

Rosslare Port

Short term and long term parking facilities are combined in Rosslare Port. The car park is situated directly beside the terminal building and the cost is €1 per hour, €5per day and €25 per week. Passengers using this car parking facility must prepay. This payment may be made either at the car park or online via the Nationwide Controlled Parking System website www.apcoaconnect.ie (location code 0822). Contact number: 01 6516900 ( 7am to 8pm ). Passengers failing to pay in advance will be clamped and there is a €120 de-clamping fee per day. There are 6 disabled car parking spaces available.

Holyhead Port

Short term parking is available outside the main terminal building. The purpose of this small car park is to allow people to deliver or collect passengers using ferry services. The length of stay is restricted to 20 minutes and is free of charge. A traffic warden monitors the car park and will issue fixed penalty notices for any breach of parking regulations.

Due to coronavirus the long stay car park has been relocated and is in walking distance of the port. There are 2 car parks near the entrance of the port, these are now available for long term parking. Same fees apply. The cost is £8.00 per day Pay and ticket machines are located at the car park. Park & Ride is no longer running. The car park is quite secure - there is CCTV coverage and the car park is randomly patrolled by security staff.

Pembroke Dock

Short term parking is available outside the main Terminal Building. The length of stay is restricted to 20 minutes and is free of charge. Vehicle clamping is in operation and the release fine is £50.00 Long term parking is available a short distance from the terminal building - about 250yds. There is no charge and the car park has capacity for approximately 35 cars. There is a height restriction bar across the entrance which prevents caravans/dormobiles entering this area. Please note that the area is not supervised and all cars are left at owners risk.

Cherbourg

Short term parking is available in front of the terminal building and is free of charge. There is no restriction on time. Long Term parking is available at the terminal building beside the police and customs offices and is a fenced in area. The cost is €3 per day for a saloon car. Rates can be dearer if your vehicle is longer or higher. The security agent attached to the terminal building is responsible for the cost and for collecting the money.

Updated 21.10.21

We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. In accordance with public health guidelines, it is recommended to wear face coverings while onboard our ships for the safety of all. In Irish ports, the wearing of face coverings is mandatory. See what we are doing here.

We strongly recommend adding our new flexibility option when making a new booking.

What you need for travel to IRELAND FROM BRITAIN:

Please go to www.gov.ie , for the latest information on travel requirements to Ireland.

The requirements for arrivals from Britain into Ireland are as follows:

• You must complete an online Passenger Locator Form (PLF) in advance of travel.
• Passengers who cannot produce a receipt for a passenger locator form will be denied boarding. Children should be included in the PLF of their accompanying adult. Only international transport workers in possession of an Annex 3 certificate, drivers of HGVs in the course of their duties and diplomats are exempt from the requirement to complete the passenger locator form. Further information and the form are available here – www.gov.ie/locatorform .

• In addition to a completed passenger locator form,
• all passengers (except those exempt) must have one of the following: (Only those with either 1 or 2 below do not need to quarantine)
  
  
• 1. Evidence of having been fully vaccinated with a vaccine approved by the European Medicines Agency. If you have valid proof of vaccination (see above), no travel-related testing or quarantine will be necessary.
  
  
• 2. Certification as having recovered from COVID-19 in the previous 180 days
  
  
• 3. If you do not have valid proof of vaccination or recovery, you will need to:
  
  
• • present evidence of a negative result from a RT-PCR test taken within 72 hours prior to arrival into the country
• • self-quarantine for 14 days.

If you receive a negative result from a RT-PCR test taken from day 5 onwards after arrival into Ireland, you will be able to leave quarantine.

Children aged 11 and under are not required to have a RT-PCR for travel. Children aged 12 to 17 must have a RT-PCR Test, vaccination or recovery certificate to travel.

Ireland is now a part of the EU Digital COVID Certificate for travel originating within the EU/EEA. The Digital COVID Certificate will make it easier to travel to and from these countries and will be accepted as proof of vaccination, recovery or negative test.

Irish Ferries does not issue a ticket. There are several ways to make your travel document:

For reservations made via the Internet

You will receive an e-mail confirmation in your mailbox. You can either print this confirmation or quote the reference number of your booking.

For bookings made by phone or in person

You will receive a booking confirmation by post or email. You can either bring the posted confirmation, print the e-mail confirmation or quote the reference number of your booking.

Please note you must provide identification. See Passports-Identification for more information.

Depending on your chosen issue method, your Sail Rail ticket will either be posted to you or will be ready for your collection at Dublin Ferryport on your day of travel. When you make a booking, an email confirmation will be sent to you with your booking reference. Please note that this is not a travel ticket, but it will be needed to exchange for your SailRail ticket if you are collecting on departure.

If you are collecting your ticket on the day of travel, please be at the port one hour prior to your scheduled departure time and report to Check-In Desk No 1 with your booking reference.

Your password is your own unique control access code that you personally selected when setting up your online account. If you have forgotten it, don't worry - this can happen to anyone and we can help. Please click here to reset your password.

1. Enter your e-mail address and click the "Send me an e-mail" button.

2. Click the "Forgotten your password" link.

3. Go to your e-mail inbox and within a very short time, you will receive an e-mail containing your unlock key that will allow you to reset your password.

Unfortunately not – if you would like to book a first class train ticket, then you will need to book your ferry trip and rail journey separately. SailRail tickets cannot be upgraded to travel in First Class.

Public bus service to and from Dublin Ferryport Terminal

A regular public bus service also operates between the city center and Dublin Ferryport. The number 53 terminus is on Talbot street. Standard bus fares apply to this service and free travel passes may be used. Please click here for timetable and route.

Connections between Busarus and Heuston Station, where not shown, are possible by Luas light rail or local bus routes. These services are not included and are payable separately. Please note all bus times are subject to change. For any queries regarding this schedule, please call Dublin Ferryport at 01- 607 5519

www.dublinbus.ie - Buses within Dublin city and county 
www.irishrail.ie - Country wide train services 
www.buseireann.ie - Country wide bus services

It is possible to book Club Class and cabins for your journey, however this would need to be done directly with us and cannot be booked through your local rail station. To make a booking, please email info@irishferries.com and advise your travel date, sailing time and the grade of accommodation that you require.

No – Travel Vouchers cannot be exchanged for cash.

Irish Sea Service

Freight rates apply to vans and commercial vehicles higher than 2.6metres high and/or longer than 6.00metres.

Continental Service

Freight rates apply to vans and commercial vehicles in excess of 2.6metres high and/or longer than 6.00metres.

For more information go to www.irishferriesfreight.com

Updated: 20.07.21

We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. In accordance with public health guidelines, it is recommended to wear face coverings while onboard our ships for the safety of all. In French and Irish ports and when in French waters, the wearing of face coverings is mandatory. See what we are doing here.

We strongly recommend adding our new flexibility option when making a new booking.

What you need to do before traveling to FRANCE FROM UK (incl. N. IRELAND) :

The latest travel advice from UK (including N. Ireland) to France is here.

At present, United Kingdom is classified in the “Amber” category for travel to France, therefore the following requirements apply:

• Arrivals into France from the United Kingdom (incl. Northern Ireland):
  • Fully vaccinated passengers:
    • Do not need a COVID-19 test to enter France. The period of time to wait following the final dose has been reduced to 7 days (double dose, or previous infection + one dose) and 28 days (single dose vaccine).
    • Must complete a Sworn Statement in English that they do not have COVID-19 symptoms, have not knowingly been in contact with a confirmed case in the preceding 14 days
• Non-vaccinated passengers aged 12 years and older:
  • must be in possession of a negative result from either an RT-PCR or Antigen COVID-19 test with certification taken within 24 hours before departure. The negative test certificate must state: test type (PCR or Antigen), show full name and time/date of test.
  • Need to complete a travel certificate form detailing essential reasons for travel, and self-isolate for 7 days on arrival. Random antigen tests may be administered to non-vaccinated arrivals.
  • Must complete a Sworn Statement in English that they do not have COVID-19 symptoms, have not knowingly been in contact with a confirmed case in the preceding 14 days
  • Children under 12 years are exempt from the requirement to have a pre-departure COVID-19 test result, but are required to complete a declaration that they do not have COVID-19 symptoms and have not knowingly been in contact with a confirmed case in the preceding 14 days. See Sworn Statement in English form for children.
  • Proof of completion of vaccination or test results will be required for check-in and inspection at border control and entry refused for non-compliance.
• By law, French Authorities require passengers to wear a face mask / face covering when in French waters, when in French ports and when in a closed public area. Please have a face mask / face covering with you when travelling with us and remember that social distancing and face-covering rules are in place throughout France.

Yes you can, but they must be booked in advance when you are making your Tesco motorist booking. Tesco Clubcard vouchers are not valid for purchases made on board our ships or at our ports

We are very happy to allow changes to bookings. Costs apply to some changes

• Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
• There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.
• Amendment fees do not apply to changes to vehicle details (make, model or registration within the same vehicle type), mobile and e-mail addresses or passenger names on the booking.

Amendment fee costs

Motorist bookings - A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.

Foot-passenger bookings - A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.

Refunds

• With the exception of bookings with Flexibility Option, any refund due will be by Irish Ferries travel credit valid to the end of the calendar year (2021).
• Where bookings are amended and the total price of the new fare is lower than the original fare no refunds will be given.
• No refunds will be given on any booking after outbound travel has commenced
• No refunds will be given on any unused portion of your ticket
• No refunds will be given if due to adverse weather conditions you are moved from the Dublin Swift fast craft to any of our cruise ferries. If your booking includes a car/van you will receive an electronic travel voucher for £40/€40 which will be automatically uploaded onto your Irish Ferries customer account.
• If you have booked via a travel agency you will need to contact your agency regarding the travel voucher.

Note: - Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays 
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare. Terms & Conditions apply see our Flexibility Option FAQ for more details

COVID-19 Cancellation Credit - Terms & Conditions

Public bus service to and from Dublin Ferryport Terminal

A regular public bus service also operates between the city center and Dublin Ferryport. The number 53 terminus is on Talbot street. Standard bus fares apply to this service and free travel passes may be used. Please click here for timetable and route.

Connections between Busarus and Heuston Station, where not shown, are possible by Luas light rail or local bus routes. These services are not included and are payable separately. Please note all bus times are subject to change. For any queries regarding this schedule, please call Dublin Ferryport at 01- 607 5519

www.dublinbus.ie - Buses within Dublin city and county 
www.irishrail.ie - Country wide train services 
www.buseireann.ie - Country wide bus services

Irish Ferries have put in place rules, regulations and provisions to ensure that the laws relating to smoking are strictly observed on board.

• Smoking is not permitted in any inside passenger area on board our ships.
• Passengers wishing to smoke may do so on the outside passenger decks where there are dedicated areas for smokers.
• This regulation also applies to the use of electronic cigarettes.

In 2020, a cancellation credit was granted exceptionally against non-refundable fares cancelled due to Covid-19 related restrictions. This credit attracts the following terms & conditions:

Promotional and Sale fares may attract special terms & conditions for amendments / cancellations. Standard terms & conditions of booking and travel apply.

When you arrive on our website we collect some information about your visit, your computer and how you interact with our website. This information is stored in cookies in your web browser. These Cookies do not store or contain any personal information.

Why cookies are used on our website

We use cookies in order to give you the best possible experience on our website. We can see how you interact with our site and improve it accordingly. We also use the cookies to keep track of various marketing campaigns. This way we learn what works and adjust the website in accordance with what you like.

What kind of cookies are used on our website

We use two kinds of cookies. Cookies that are set by our website are 1st party cookies and are only set when you visit our site. We also use a number of external tools and systems like tracking and analytics, e-mail newsletters, adwords and banners. These place cookies as well. Cookies set by these are 3rd party cookies. 3rd party cookies can be set when you engage with us through emails and banners, but also when you visit our site.

Cookie lifetime

The cookies placed by our site have various lifetimes. Some expire as soon as you close your browser while others are valid for days/months/years. We need the lifetime for a cookie to be longer when it is used to measure if you are a new or returning visitor. For the most part we use the standard lifetime of the cookies (set by the systems that use them). In some cases we can change the lifetime. We are not able to control the lifetime of all 3rd party cookies because they belong to external systems that are used by partners and agencies.

3rd party cookies

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Stop Cookies

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Cookie Settings

Priority Loading - Irish Sea Routes

Cruise ferry Mv Ulysses (Dublin /Holyhead route)
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv W.B. Yeats (Dublin /Holyhead route) 
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv Blue Star 1 ( Rosslare/Pembroke route)
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv Epsilon ( Dublin/Holyhead route)
Unfortunately due to the nature of vehicle loading on this ship we cannot offer priority loading when a cabin is pre-booked.

Fast craft HSC Dublin Swift  (Dublin /Holyhead route)
Motorists who book club class (before travel commences) will receive priority loading

Holyhead port and train station are part of the same building – simply follow the signs within the terminal to get to the train platform.

Updated: 24.10.21

We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. We request that passengers wear face coverings onboard our ships for the safety of all. In French ports and when in French waters, the wearing of face coverings is mandatory. See what we are doing here.

We strongly recommend adding our new flexibility option when making a new booking.

What you need to do before traveling to ENGLAND from FRANCE:

Consult the latest travel advice and before departure check the list of red countries and non-red rest of the world countries here, as the list can change regularly.

All passengers must complete a PLF (passenger locator form). You must declare all countries you have visited or transited through in the 10 days prior to your arrival on your Passenger Locator Form.

Fully vaccinated passengers:

• As France is currently on the non-red rest of the world list, passengers who can prove they are fully vaccinated (meeting the criteria of fully vaccinated under an approved vaccination programme) need to be aware of the following requirements to enter the UK:
  • Eligible fully vaccinated passengers can take a lateral flow test on or before day 2 of their arrival.
  • There is no requirement to take a COVID-19 pre-departure test before departing for the UK, a Day 8 test or to quarantine on arrival.
  • Have evidence of your vaccination status along with your test booking reference number with you during travel.
  • Anyone who tests positive will need to self-isolate and take a confirmatory PCR test.
    
    
    
• These measures apply to all persons (including UK nationals and residents) arriving in the UK from outside the Common Travel Area. The rules for fully vaccinated people will also apply if you are either:
  • under 18 and resident in the UK or one of the listed countries or territories with approved vaccination programmes
  • taking part in an approved COVID-19 vaccine trial in the UK or USA.

Non-vaccinated passengers will need:

• to provide proof of a negative COVID-19 test taken in the 3 days before departing to the UK - details of the test requirement can be found here. Children aged 10 and under do not need to take a test.
• pre-book and pay for Day 2 and Day 8 COVID-19 post travel tests.
• to self-isolate for 10 days.  Passengers who have to self-isolate can opt to pay for a Day 5 test as part of the test to release scheme.

For arrivals from RED List Countries (including those who are fully vaccinated):

• You cannot enter the UK if you’ve been in or travelled through a country on the red list in the 10 days before you arrive in England unless you’re a British or Irish national or you have the right to live in the UK. Before you travel to England, you must:
• complete a PLF (passenger locator form).
• provide proof of a negative COVID-19 test taken in the 3 days before departing to the UK - details of the test requirement can be found here . Children aged 10 and under do not need to take a test.
• Book a managed quarantine hotel package.

There are a limited set of exemptions from the international travel rules, so please check the list of exemptions carefully, as you may be fined if you fraudulently claim an exemption.

Petrol & Diesel

Spare cans of fuel or diesel are not allowed in passenger vehicles.

Cars powered by multi fuel hybrids (LPG & LNG)

Vehicles propelled by LPG ( liquid petroleum gas) and LNG ( liquid natural gas either compressed or refrigerated) are allowed to travel. The cylinders should be in a closed position when the vehicle is on the ship and all cylinders should be properly secured to the vehicle. Only recognised manufactured models with standard specification approved by a recognised authority will be accepted for carriage.

Cars powered by multi fuel hybrids (CNG)

Vehicles propelled by CNG (compressed natural gas) are allowed to travel. The cylinders should be in a closed position when the vehicle is on the ship and all cylinders should be properly secured to the vehicle. Only recognised manufactured models with standard specification approved by a recognised authority will be accepted for carriage

Gas Cylinders ( Butane and Propane) for private use only ( caravans/camping etc)

Each vehicle is allowed a maximum of 47kgs of gas (maximum 3  cylinders). The gas flow must be shut off at the cylinders when the vehicle is on the ship. The cylinders must be adequately secured against movement and stored away from sources of ignition and heat

Helium Gas Bottle, including balloonists equipment

Cruise ferries
Helium Gas bottles are allowed on the cruise ferries only. If you intend to travel with a helium gas bottle please let us know before travel commences. For balloonists propane/helium cylinders are allowed but confined to a maximum of 3 cylinders the combined weight of which must not exceed 47kg.

Dublin Swift
Helium is  not allowed on the Dublin Swift .

Medical Oxygen for personal use

Cruise Ferries
Passengers travelling on any of our cruise ferries in a private vehicle may carry a maximum of 6 size "F" or smaller cylinders containing compressed Oxygen UN1072. Passengers must carry a letter from their doctor confirming that they require medical oxygen. The onus is on the passenger to ensure that their own medical oxygen cylinder is in good working order. Passengers must inform Irish Ferries at the time of booking and the use of oxygen on board is only permitted in non-smoking areas designated by the Master.

Dublin Swift
Medical oxygen cylinders for personal use are not allowed on the Dublin Swift. We allow mobile Oxygen compressors.

Other Gases

There are a range of other gases, some of which may be acceptable when shipped in a freight vehicle. If you have any other type of gas, other than those listed above  please contact the Irish Ferries Freight Department, who will advise you if we can carry the gas.

Divers.

Cruise Ferries
A maximum of 6 cylinders may be carried per vehicle, of size “F” or smaller, containing either UN1002 Air Compressed, UN1072 Oxygen, or UN3156 Compressed gas, Oxidising NOS (Oxygen, Nitrogen).

Cylinders must be declared at check-in, so that the ships officer can be notified. No other dangerous goods (e.g class 2.1 flammable gases, class 3 flammable liquids), may be carried in the same vehicle as the diving gases.

Dublin Swift
Diving gas cylinders are not allowed on the Dublin Swift

DIY and household effects.

We allow flammable paint and paint related material (maximum 10 litres combined). Disposable Gas receptacle (Maximum 1 litre), for blow torch or similar.

Fire Extinguishers.

Small fire extinguishers up to a maximum total weight of 5 kg per vehicle or caravan or trailer are allowed.

Fireworks.

Fireworks are not allowed in Ireland unless you have a professional permit for a licensed display or event. Therefore Irish Ferries do not permit fireworks in private vehicles on any of our vessels.

Enquiries for the shipment of fireworks should be referred to the Irish Ferries freight department.

Lifejackets and flares.

Flares and lifejackets which are classified as dangerous goods must be within test date regulations. The maximum  allowed per vehicle is  6 lifejackets, 6 handheld flares, 4x parachute flares and 2 smoke floats for use in leisure craft only.

Items carried in personal luggage.

Personal grooming or hygiene products, e.g hairsprays, toiletries are all acceptable.

Foot Passengers.

With the exception of passengers with medical conditions, foot passengers and passengers who are in a coach party, can only carry personal grooming products in their luggage.

Lending you a helping hand

Whatever you need we will do our best to help make travel on our services as easy and comfortable as possible for passengers with reduced mobility and special needs.

In addition to mobility and sensory restrictions our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. In order to assist we need be aware of your needs. So please let us know at least 2 days before you travel

Below are some links to information to help you plan your trip.

Facilities available and the best way to access them

Sunflower lanyard - Hidden Disabilities

Information for each ship

Medical oxygen for personal use

Discounts Available

Travelling with a guide dog

Facilities available & the best way to access them

• Wheelchair accessible ports and ships.
• Wheelchairs are available for short term passenger use in our ports and on our ships
• Specially adapted public toilets in our ports and on our ships.
• Dedicated seating areas on our ships.
• Specially adapted cabins on our cruise ferries.
• Hearing loops at all our reception desks on board and ashore.
• Registered guide dogs allowed on the passenger decks.

Please contact us at least 2 working days (48 working hours) before travel commences. Self-identification is the best way for us to help you. If you have reduced mobility your booking will be flagged, and we will try to position your vehicle close to the passenger lift on-board thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible. Send an email to: disabilityofficer@irishferries.com

If you are travelling as a wheelchair passenger, please make sure to add “Passenger with Wheelchair” to your booking.

Please be aware that there are limitations to the service we can reasonably offer and deliver.

During the crossing our crews will be happy to advise and assist. Please contact the reception desk on board

Sunflower lanyard - Hidden Disabilities

If you are a customer with a hidden disability or have a family member with a hidden disability, help is always at hand in our ports or onboard our ships.

Sunflower lanyards

We are pleased to be able to offer you a sunflower lanyard to wear on your journey through our Ports and onboard our ships. Wearing a sunflower lanyard allows our Teams to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the Port and onboard our ships, whilst knowing that if you need any additional support during your journey, any of our Team will be able to support you. Our Teams have been trained to recognise the sunflower lanyard and act accordingly.

How to request a lanyard

If you're travelling with ourselves in the near future, we'd be happy to post you a lanyard. To allow time to process your request please allow 7 working days (based in Ireland) and 10 working days (based in the UK).

To order your lanyard simply email us at disabilityofficer@irishferries.com

How to pick up a lanyard

If you are travelling with us sooner than 7 working days, please know that you can pick up a lanyard at our Ticket Desks in the Port Terminal when you arrive at the Port. We will be happy to give you a sunflower lanyard, even if you haven't requested or need special assistance.

Ship Information:  

HSC Dublin Swift

• There is one wheelchair access platform on board which is situated at the back of the ship.
• The lift goes up to main passenger deck and enters the main passenger deck at the back of the ship which is in the Lafayette Café area.
• It can accommodate wheelchairs up to 1.48m long and 1.1m wide.
• Full time wheelchair users can now access the Club Class lounge on the Dublin Swift.
• To request parking close to the lift onboard, we can only guarantee vehicle placement beside it for full time wheelchair dependent passengers. We will do our best for all other special needs requests but there are limitations to what we can provide.
• To place such a request, please email disabilityofficer@irishferries.com.
• If you are travelling with a mobility reduced passenger or very young children or children with special needs we suggest that you consider travelling on one of the cruise ferries instead as the car deck space is more generous on the cruise ferries and the embarkation and dis-embarkation pace is more leisurely.
• Due to the nature of the fast craft medical oxygen cylinders for personal use are not allowed on board.

Mv Ulysses

• This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
• There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
• There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 close to the Club Class lounge and the other two are on deck 9.
• Club Class on the Ulysses is very suitable for full time wheelchair dependent passengers as a lift goes directly from the car deck to the Club Class lounge which is situated on deck 11.
• There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 10. There is direct lift access to the cabin deck. 
• The shop, cinemas and restaurants are on deck 9 - there is direct lift access between all decks.
• There is a special seating area for reduced mobility passengers on deck 9 beside the reception desk.

Mv Epsilon

• This is a cruise ferry. The car deck space is very generous and vehicle loading is done at an efficient pace.
• There is a dedicated “special needs” vehicle parking area. This area is situated just outside the entrance door to the main passenger area on deck 5. If you have pre- requested special needs vehicle placement you will be asked at check-in to activate your car hazard lights and your vehicle will be called on board when access to the special parking area on deck 5 is available.
• There is one specially adapted wheelchair accessible toilet on board – the toilet is on main passenger deck 5.  
• There is no Club Class lounge on this ship. 
• There are two specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 (same deck as the restaurant, bar and shop).
• There is no lift from passenger deck 5 to cabin deck 6 where all the other cabin types are. Access is by stairs only (about 20 steps) 
• The reserved seat lounge is on deck 6.
  
  

Mv Isle of Inishmore

• This is a large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
• There are 4 lifts from the car deck to the passenger decks.  If you have pre-requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
• There are two specially adapted wheelchair accessible toilets on board – one is on deck 7 and the other is on deck 8.
• The Club Class lounge is on deck 11. There is no lift from deck 9 to deck 11 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by stairs – approximately 40 steps.
• There is one specially adapted wheelchair accessible cabin on board. This cabin is situated on deck 9 close to the lift.  
• The shop, restaurant, lounge bar and café are on deck 7 and 8.
• There is a special seating are for reduced mobility passengers in the motorist lounge on deck 7.

MV WB Yeats

• This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
• There are 5 lifts available from the car deck to the passenger decks. If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available. There is a gangway lift available for foot passengers - goes from gangway deck 7 till deck 10, in service only for gangway operations, not in use at sea.
• There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 Grey stairs, second one is on deck 10 beside the reception desk and another one on deck 10 Purple stairs.
• Club Class on the W.B. Yeats is very suitable for full time wheelchair dependent passengers as a Club Class lift goes directly from the car deck 7 to the Club Class lounge which is situated on deck 10.
• There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 8. There is direct lift access to the cabin deck.
• The shop, cinema, bar, cafe and restaurants are on deck 10 and deck 11 - there is direct lift access between all decks.
• There is a special seating area for reduced mobility passengers on deck 10 beside the reception desk.
• There are wheelchair securing points available on deck 10 and deck 11.

Mv BLUE STAR 1

• This is a cruise ferry. The deck 3 and 5 is the space designated for passenger’s cars.
• There are 3 lifts: one for passengers and two for service purposes from the car deck to the passenger decks. If you have pre-requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
• There is one specially adapted wheelchair accessible toilet on board – it is on deck 7 close to the Reception Desk/Shop.
• Boylan’s and Café La Fayette on the Blue Star 1 are very suitable for full time wheelchair dependent passengers as the lift goes directly from the car deck No.5 to the mentioned lounges which are situated on deck 7 midship’s.
• There are available a total of 7 wheelchair securing systems all over deck 7.
• There are two specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 8. There is direct lift access to the cabin deck. 
• The shop, cinemas, bars, restaurants and Club Class are on deck 7 - there is lift access between all decks.

Food outlets

All food outlets are easily accessible to passengers with reduced mobility. Furthermore, each of our restaurants is equipped with movable furniture to suit individual needs.

Medical Oxygen for personal use

Passengers travelling on any of our cruise ferries in a private vehicle may carry a maximum of 6 size "F" or smaller cylinders containing compressed Oxygen UN1072. Passengers must carry a letter from their doctor confirming that they require medical oxygen. The onus is on the passenger to ensure that their own medical oxygen cylinder is in good working order.

Due to the nature of the fast craft oxygen cylinders are not allowed on the Dublin Swift.

Discounts

We are delighted to offer some special % discounts on published fares. Please note that you may only use one % discount per booking.

In Ireland this special discount is available to members of the Disabled Drivers Association (DDA) and the Irish Wheelchair Association (IWA). Please send an email to info@irishferries.com with your new booking reference and details of the appropriate organisation and your membership number. The discount will then be applied.

In Britain, members of the disability alliance group Disabled Motoring UK (previously known as Mobilise) receive discounts on Irish Sea routes. Just contact this group directly and they will make the booking for you.

If you have a special query regarding on-board facilities or special needs please contact our Disability Officer - Nicola Hammond disabilityofficer@irishferries.com. 
( Mon to Fri 9 to 5) 

Useful Links:
Disabled Drivers Association - www.ddai.ie
Irish Wheelchair Association - www.iwa.ie
Mobilise - www.mobilise.info

Yes you can – this can be added to your booking at Step 3 of the online process.

You can bring as much hand luggage as you can comfortably carry, but it must be packed in a suitcase or bag. No boxes or loose items are acceptable as hand luggage. One small piece of hand luggage will be permitted to be carried with you – the rest will be checked through our luggage handling facility. Please note that each item of checked in luggage must not weigh more than 22kg and you will not be able to access these items during the crossing.

The rules for taking pets on board a train, differ for each Train Operating Company (TOC), so it's best to check before booking your trip.

Irish Rail (Iarnród Éireann)

Avanti West Coast 

Transport for Wales

Trainline

Check here for tips to travelling with your pet onboard with Irish Ferries.

Travel Vouchers are not transferable. They can only be used on bookings made on the irishferries.com account of the recipient identified at time of purchase.

Prior to booking your ticket, we recommend that you check your connecting rail times from Holyhead. You can check these through the National Rail Enquiries website which can be accessed by clicking here. Please note that your SailRail ticket covers mainline rail travel only and does not cover onward travel locally in the UK by bus, tube or any undergound network system operating (such as London Underground).

Irish Ferries cannot be held responsible if there is no train service directly connecting with your ferry arrival time.

Rail/Sail to Ireland

Pets (small dog, cat or ferret) are permitted to travel with foot passengers, but they must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own). The pet must be able to stand or lie down in the cage or box in comfort and the owner of the pet must be able to carry the cage or box from the terminal to the ship. All pets must travel on the car deck (in the kennel area) in their cages or boxes. Please note that if you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule.

Useful Links:

Ireland: https://www.agriculture.gov.ie/pets/

UK:   https://www.gov.uk/take-pet-abroad

Fuel policy with standard fuel allowances applies in the following circumstances:

Cancellation WEATHER, TECHNICAL / OPERATIONAL, EXTRAORDINARY :

• Ireland – France route: Allowance for fuel for landbridge via UK arranged by Irish Ferries
• Ireland – UK route: Allowance for fuel with change of port for transfers arranged by Irish Ferries

Fuel Allowance

The above standard allowances will be paid via credit to the bank card of the customer used to make the booking

Your Tesco Clubcard vouchers are not valid for payment or part payment for the following products; Landbridge, SailRail, UK minicruise bookings, hotel breaks, self-catering breaks, foot passenger fares, day trips or freight bookings.

Car Passengers

Passengers travelling by car may bring as much personal luggage as they can fit into their vehicle.

Foot-Passengers

Dublin / Holyhead route

Foot-passengers may only bring small items of personal luggage on board (handbag, laptop, baby changing bag etc). Larger items of luggage must be transported in suitcases/bags/rucksacks/wheel base cases and put through our luggage handling facilities. We do not carry loose items of any weight except for pushchairs/buggies used for the sole purpose of transporting young children.

For your comfort all luggage put through this system is ticketed. Passengers are responsible for getting their own luggage to and from the luggage carousels and they must be able to comfortably carry it themselves. Please note that luggage is limited to 2 suitcases per person and each suitcase/bag must not weigh more than 22kg.

The luggage will be processed through our luggage handling facilities at check-in and may be collected at the luggage carousel in the terminal building on arrival. All items of personal luggage should be well labelled. Please note that the luggage is stowed on the car deck so you will have no access to it during the voyage.

Day trip passengers - passengers without cars may take one small piece hand luggage only (handbag, laptop, baby changing bag).

Rosslare / Pembroke route and Dublin France route
Passengers must be able to comfortably carry their own luggage and are responsible for getting it from the terminal building to the ship and vice versa. Access to and from the ship is either via a covered walkway or by special dedicated bus from the terminal building to the ship.

Ireland / Britain routes:

Irish Ferries recommends all passengers bring a passport with them. Irish and British citizens do not strictly require a passport to travel between the two countries, but some form of (photo) identification is however required.

Please note that all other nationalities (except Irish or British citizens) require a passport. They should also check with their respective embassies before travelling as they may need a visa.

Passengers who arrive at our ports without current valid documentation may not be allowed to enter either Ireland or Britain.  Useful means of identification when travelling on these routes include:

• Valid passport
• Photographic Driving License
• International Student Card
• Government issued photographic ID cards
• Health insurance/social security photographic ID cards
• Photographic bus/train pass
• Place of work photographic ID
• Birth certificates (for under 18’s with no photo ID)

Ireland / France routes

It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. card when travelling to and from Ireland or France. In some cases, a visa may also be required. If you are driving a vehicle you will also need a valid driving licence.

In the event of the UK leaving the EU with no deal, holders of UK passports travelling to France should note the following:

On the day you travel, you’ll need your passport to both:

• have at least 6 months left
• be less than 10 years old (even if it has 6 months or more left)

It is responsibility of each passenger, parent, guardian or group leader to ensure that the documentation is valid and readily available for inspection at check-in. Irish Ferries does not accept any liability in this regard. The onus is on the passenger to ensure that the documentation is correct.

Non-EU nationals should check with the French Embassy or with the Irish Embassy before travelling as they may need a visa as well as a passport. A visa can take several weeks to obtain so please make the necessary arrangements well ahead of your travel date.

Passengers who turn up at our ports without a valid passport or an officially recognised European Union ID card (and a visa if required) will not be allowed to travel and / or enter either France or Ireland.

Pre-departure boarding of an Irish Ferries vessel is conditional on the passenger(s) being in possession of valid documentation to comply with the immigration laws of the country of destination. This is the personal responsibility of the passenger. Irish Ferries shall also be entitled to recover from the passenger(s) all fines and/or other costs incurred on it by reason of the passenger's failure to produce immigration documentation satisfactory to the relevant authorities.

Drivers of vehicles must carry and be able to produce a valid driving licence. Failure to do so may prevent entry into Ireland or France.

For more specific information see:

Irish Department of Foreign Affairs: www.dfa.ie

British Embassy in Ireland: https://www.gov.uk/world/organisations/british-embassy-dublin

French Embassy in Ireland: https://ie.ambafrance.org/

Irish Embassy in France: https://www.dfa.ie/irish-embassy/france/

If there is any credit remaining on redemption of the voucher, it can be used towards future purchases until the credit balance reaches zero within the original validity period.

Irish Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authority in each country.

Fuel - Spare containers of fuel ( petrol or diesel) are not allowed in passenger vehicles.

Guns and Firearms - Motorists are only permitted to bring sporting guns on board. You must declare the guns at check-in and they should be left in the boot of your vehicle for the duration of the voyage. Passengers travelling without vehicles are not allowed to bring sporting guns on board.

All firearms should be accompanied by a current valid Firearm, Shotgun or Registered Firearms Dealers (RFD) certificate and these should be available for inspection on request by security personnel at the port.

Ammunition - Ammunition is not allowed on any Irish Ferries vessel. If you bring ammunition with you to the port it will either be confiscated and disposed of ( if the facility is available ) or you will be refused travel. Passengers are also not permitted to carry the following items into the Port Security Restricted Area and onto the Public Area of the vessel:

(A) Pointed edged weapons & sharp objects, pointed or bladed articles capable of causing injury including:

• Kilt pins
• Axes & Hatches
• Arrows & Darts 
• Crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering)
• Harpoons & Spears
• Ice axes & ice picks
• Ice skates
• Lockable or flick knives with blades of any length
• Knives, including ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon
• Meat cleavers 
• Machetes
• Open razors and blades (excluding safety or disposable razors with blades enclosed in cartridges)
• Sabres, swords & swordsticks
• Scalpels
• Scissors with blades of any length
• Ski and walking/hiking poles
• Throwing stars
• Tradesman's tools that have the potential to be used as a pointed or edged weapon e.g. drill and drill bits, box cutters, utility knives, all saws, crowbars, hammers, spanners and blow torches.

(B) Blunt instruments, any blunt instrument capable of causing injury including:

• Baseball and softball bats 
• Clubs or batons - rigid or flexible - e.g. Billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons
• Cricket Bats
• Golf clubs
• Hockey and Hurley sticks
• Lacrosse sticks
• Kayak and Canoe paddles
• Skateboards
• Billiard, snooker and pool cues.
• Fishing rods
• Martial arts equipment e.g. knuckle dusters, clubs, coshes, rice flails, num-chucks, cubatons, kubasaunts.

"Speedy Exit" is available to a limited number of cars or motorbikes on our Ireland – France service only from just €10 each way for cars and from €5 each way for motorcycles.

If you book "speedy exit" your vehicle will be placed in a dedicated lane on either deck 7 or deck 5 and we guarantee that your vehicle will be one of the first 20 cars or motorbikes to disembark from the ship on arrival in port.

• Early booking is advisable
• You must be through the check-in point at least one hour before the scheduled departure time to avail of "Speedy Exit"
• For vessel stability and stowage reasons "Speedy Exit" cars may be parked behind freight or other large vehicles
• Due to operational restrictions "Speedy Exit" is not available to vehicles exceeding 2.25m in height (incl. roof luggage), not available to cars towing trailers / caravans, or indeed to vehicles requiring close access to passenger lifts

If you have already made a booking and would like to add Speedy Exit to this you can do so in: Manage your booking  

It is possible to use your mobile phone while at sea, to make calls, send texts and use data.

While close to land, you phone will connect to a terrestrial mobile network, and EU roaming rules apply.  The EU binding price cap does not apply if you use your mobile phone onboard via the ferry’s satellite connection, provided by Telenor Maritime.

Please remember the following:

• This satellite service is more expensive than your normal tariff.
• Irish Ferries / Telenor Maritime do not set the tariffs.
• Your own mobile operator sets the rates and is obliged to advise you of these by text message, when your phone switches to the onboard satellite network.
• Connection over a satellite network is not a terrestrial network and is not covered by the EU regulations on data roaming introduced in June 2017.
• Passengers from the USA, Canada and other countries may have to contact their home operator to activate the satellite service.
• Further clarification on the EU rules around data roaming can be found here: https://ec.europa.eu/digital-single-market/en/faq/question-and-answers-roaming
• If you are concerned over data roaming charges, please SWITCH OFF your mobile data and use the onboard WiFi instead.

We carry all types of passenger vehicles. Please ensure that you select the correct vehicle size (including all appendages such as bicycle racks, tow bars roof racks) as we need to know the amount of space to set aside for you on the car deck.

Vehicles declared incorrectly at the time of booking risk being refused boarding or may be subject to additional charges at the port.

Cars

Up to 1.90M High
Any Car, MPV or 4x4 where the height including any roof items does not exceed 1.9m (6 ft 4 ins)

Up to 2.25M High
Any car, MPV or 4x4 where the height including any roof items does not exceed 2.25m (7ft 6ins)

Over 2.25M High
Any car, MPV or 4x4 where the height including any roof items exceeds 2.25m (7ft 6ins)

Vans

Up to 2.25M high and 6.00M long Motorist van fares are available up to 2.25M high (7ft 6ins) and 6.00M (20ft) long

Up to 2.6M high and 6.00M long Motorist van fares are available up to 2.6M high (8ft 6ins) and 6.00M (20ft) long

2.6M high or over 6.00M long Vans which are 2.6M high or over 6.00M long are classified as freight and must be booked via our freight department.

Vans and other commercial vehicles carrying freight goods, or in excess of these dimensions must book on irishferriesfreight.com. 

Camper vans/dormobiles/motorhomes

Up to 2.25M high and less than 8.00M long Where the height including any roof items does not exceed 2 25M high (7ft 6ins) and the length does not exceed 8.00M (26ft 8ins)

Over 2.25M high and less than 8.00M long Where the height including roof items exceeds 2.25M (7ft 6ins) and the length is less than 8.00 M (26ft 8ins)

Over 8.00M long Where the length of the vehicle including rear racks is over 8.00M long (26ft 8ins) but less than 12m long (39 ft 5ins) The height is irrelevant.”

Any vehicles over 12m long must be booked at freight rates.

Minibus (multi seat )

Up to 2.25M high and less than 8.00M long Where the height including any roof items does not exceed 2.25M (7ft 6ins) and the length does not exceed 8.00M (26ft 8ins)

Over 2.25M high and less than 8.00M long Where the height including roof items exceeds 2.25M (7ft 6ins) but the length does not exceed 8.00M (26ft 8ins)

Over 8.00M long Where the length of the vehicle including rear racks is over 8.00M long (26ft 8ins) but less than 12m long (39 ft 5ins) The height is irrelevant.”

Any vehicles over 12m long must be booked at freight rates.

It may be possible to use your tokens to book a special offer or promotional fare – this will be confirmed in the terms and conditions of the relevant offer.

Irish Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authority in each country.

Guns and Firearms - Motorists are only permitted to bring sporting guns on board. You must declare the guns at check-in and they should be left in the boot of your vehicle for the duration of the voyage. Passengers travelling without vehicles are not allowed to bring sporting guns on board.

All firearms should be accompanied by a current valid Firearm, Shotgun or Registered Firearms Dealers (RFD) certificate and these should be available for inspection on request by security personnel at the port.

Ammunition - Ammunition is not allowed on any Irish Ferries vessel. If you bring ammunition with you to the port it will be confiscated and disposed of.

Your Tesco token is valid against our online fares, however this is a special fare promotion with restricted availability and Tesco travel tokens may not be used on selected peak sailings or in conjunction with any other offer or promotion. Bookings made using your Tesco token have their own specific Terms & Conditions and any amount that is paid with your Tesco token will not be eligible for loyalty points.

Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

Your tickets are unreserved second class tickets, so no seat reservations are available.

Every effort is made to maintain advertised schedules but sailing times can sometimes be disrupted due to technical, operational or weather related issues.

If your sailing is cancelled we will do everything possible to transfer you onto the next available Irish Ferries sailing. If you would prefer not to travel on the next available sailing please contact us and we will be happy to arrange an alternative date for you.

When making your booking please provide us with a contact number (ideally your mobile phone number) and we will endeavour to make contact with you in the event of any major disruption

Unfortunately not – if you would like to book a first class train ticket, then you will need to book your ferry trip and rail journey separately. SailRail tickets cannot be upgraded to travel in First Class.

If you intend travelling with horses and other livestock you cannot book a passenger fare.

You must make your booking via our freight department. The telephone number is +353 (0) 818 221560. For further contact details go to www.irishferriesfreight.com.

However if you are just bringing an empty horse trailer you may book a passenger fare.

Any amount that is paid with Tesco tokens will not be eligible for loyalty points, however any amount paid by card will be included.

Your Travel Voucher is not valid for payment or part payment for the following products; Irish Ferries Holidays; Hotel Breaks, Self-catering breaks, Freight bookings, Travel / Breakdown Insurance, 3rd party ancillaries or purchases made on board our ships.

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels. 

Your pet be it dog, cat or ferret has the option of either staying in the comfort of your car for the duration of the voyage, or being housed in our onboard kennels. It's up to you to decide which option is the most comfortable for your pet. If you do choose to use a kennel it must be booked in advance.

When travelling with your pet / assistance animal, you must advise us at time of booking.

Below are the links to all the information you will need to help you travel with your pet.

Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Movement restrictions
 

Pet Passport & Government regulations 

EU pet passport rules apply throughout the European Union. All Dogs, Cats and Ferrets travelling between member states need an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Vet. It is your responsibility to ensure that all of the entry conditions are met. 

Advice from DEFRA

Procedures when travelling with pets

Car passengers

• Your pet must be taken on board the ship in your car and must remain either in your car or in the kennels provided by Irish Ferries for the duration of the voyage.
• The kennels can be booked in advance and are free of charge.
• Family pets are not allowed on the passenger decks at any time.

Foot-passengers

• Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet carrier/cage or crate (please bring your own).
• The animal must be able to stand or lie down in comfort.
• The owner of the animal must be able to carry the carrier/cage or crate from the terminal to the ship.
• The carrier/ cage or crate will be accommodated in the kennel area on the car deck..
• If you turn up at the port without an appropriate pet carrier/cage or crate you will not be allowed to bring your pet on board. There are no exceptions to this rule.

Kennel facilities on board

Each ship has kennel facilities which are situated on the car deck. Please note that you may not be parked beside the kennels. The kennel sizes are :

Isle of Inishmore ( Rosslare/Pembroke route)
A mix of small, medium and large kennels up to 100cm high, 80cm wide, 85cm deep

Dublin Swift( Dublin/Holyhead route)
A mix of small, medium and large kennels up to 84cm high x 120cm wide x 88cm deep

Ulysses (Dublin / Holyhead route)
A mix of small, medium and large kennels up to 96cm high, 96cm wide and 85cm deep.

Epsilon (Dublin/Holyhead route)
A mix of small, medium and large kennels up to 110cm high, 140cm wide and 95cm deep

W.B. Yeats (Dublin/Holyhead route)
A mix of small, medium and large kennels up to 100cm high, 75cm wide and 95cm deep

Guide, Hearing and Assistance dogs

• Irish Ferries welcome Guide, Hearing and Autism Assistance dogs onboard our ships.
• All guide, hearing and autism assistance dogs must have the necessary paperwork when checking in at the Port and must wear the correct harness and jacket at all times when travelling.
• They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
• Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.
• Foot passengers - you are permitted to walk your guide, hearing or autism assistance dog through the terminal building and onto the ship.

Advice:

UK:                  https://www.rspca.org.uk/

Ireland:           https://www.ispca.ie/

Movement Restrictions

Movement Restriction on the Number of Pets.

• From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
• An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.

Commercial Movement of Animals.

• Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
• Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest Animal Health Veterinary Inspector.

There are restrictions in place curtailing the free movement of birds due to the risk of bird flu.

Further information on the restrictions applying when travelling with animals is available on

www.gov.uk/bringing-food-animals-plants-into-uk

www.agriculture.gov.ie/pets

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

If you miss your sailing we will do everything possible to transfer you to the next available Irish Ferries sailing. You will be charged an amendment fee plus any difference in fare. There is no refund due for unused tickets.

So, you’re thinking of taking the car to France? We’ve put together a simple guide to driving in France…...

Remember that before taking the car to France

You should remember:
1.    The minimum age for driving in France is eighteen.
2.    Drivers of vehicles must carry and be able to produce a valid driving licence.
3.    Proof of insurance (third party or above). Your own Irish car insurance should give automatic third-party cover but contact your insurance company to check that you have adequate cover before you travel.
4.    Proof of ID (a valid Passport)
5.    Vehicle registration document – i.e.: proof that you own the vehicle and / or have permission to take it abroad.

Brexit: In the event of the UK leaving the EU with no deal, holders of UK driving licenses and UK registered cars should note the following:

Drivers licence: Non-EU licence holders are required to have an International Drivers Permit, while driving in the EU.

UK registered / insured cars will no longer benefit from the EU’s automatic third-party motor insurance cover and will need a physical ‘Green Card’ as evidence of Insurance. These are issued by insurance companies, currently fee-free.

Drivers towing caravans or trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.

When driving in France you are required by law to carry the following items:

• Reflective jackets (one for each occupant, these must be kept inside the vehicle within easy reach of passengers)
• Warning triangle (compulsory in every vehicle with 4 wheels or more)
• Headlamp beam deflectors (depending on your car, you will either need deflector stickers or have to adjust the beam manually)
• Breathalysers / alcohol test (as of January 2013 the French government announced that the introduction of an €11 fine for not carrying one has been postponed indefinitely, however the law still states that drivers of motor vehicles and motorcyclists must have an alcotest ready for use in their vehicle even though no penalty will be imposed if they cannot present one during a police road check)
• Irish registration plates incorporating the IRL / EU symbol or display a conventional ‘country of origin’ sticker unnecessary.
• Spare bulbs - by law you’re also mandated to carry a spare bulb kit for your vehicle, as the French police may deem it necessary to replace it there and then on the grounds of safety. For a few pounds to buy a kit, you could avoid unwanted attention and a fine.

Important Information for Driving

Speed Limits in France
Speed limits in France are determined by place, vehicle and by the weather.

• Built-up areas 50 km/h
• Outside built-up areas 80 / 90km/h depending on region
• Urban motorways and dual carriageways separated by a central reservation 110 km/h
• Motorways 130 km/h (lower in built-up areas. Minimum 49mph (80km/h)

In wet weather or if you’ve held a driving licence for less than three years, lower limits apply.
 
Useful Links
Irish Department of Foreign Affairs: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/
The Automobile Association: https://www.theaa.com/european-breakdown-cover/driving-in-europe/country-by-country
The RAC: https://www.rac.co.uk/drive/travel/driving-abroad/

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels.

When travelling with your pet / assistance animal, you must advise us at time of booking.

Your pet, be it dog, cat or ferret will be housed in our dedicated onboard kennels. To make them that bit more comfortable we suggest that you bring a comfort blanket or bedding for your pet along with a water bowl. You will be allowed to visit your pet during the crossing and bring them for a short walk. A crew member will accompany you to the kennels. Visiting times are displayed at the reception desk.

Below are links to all the information you will need to allow you travel with your pet.

Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Animal movement restrictions

Pet Passport requirements and Government regulations 

Irish Ferries participates in the Pet Travel Scheme. This is a Government controlled system that allows movement of dogs, cats and ferrets within EU member states without quarantine restrictions. Motorists and foot -passengers may bring their pet with them.

All Dogs, Cats and Ferrets travelling under this scheme need a Pet Passport. It is your responsibility to ensure that all the entry conditions are met otherwise your pet will not be allowed to travel.

Government Regulations - Pets travelling to Ireland

Dogs, cats and ferrets must have an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Veterinary Practitioner.

Regulations:

• Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo must have been applied before 3rd July 2011.
• Rabies – All cats, dogs and ferrets must have a current rabies vaccination (administered at least 21 days prior to entry). The rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
• Tapeworm Treatment–(Echinococcus) applies to dogs only. Tapeworm treatment must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section VII. Echinococcus Treatment) signed, dated, timed and stamped. Tapeworm treatment must be administered between 24 hours (1 day) and 120 hours (5 days) before scheduled arrival time into Ireland. Treatment against ticks is no longer a compulsory requirement but dog owners are strongly advised on animal health grounds to avail of tick treatment for their dogs when getting the tapeworm treatment.

All other animal types must have an Import licence to travel to Ireland. These licences are issued by the Irish Government. To obtain a licence please check the Irish Government website www.agriculture.gov.ie

Government regulations - Pets travelling one way to France or any other EU Member state 

The minimum requirement for dogs, cats and ferrets crossing any EU border is:

• Microchip
• EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations.
• Rabies – All cats, dogs and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.

All other animal types must have a certificate of good health and possibly an import licence before travelling. Check with the agricultural agencies in the country you are travelling to for more information:

• Ireland: www.agriculture.gov.ie
• UK: https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs
• France:  https://agriculture.gouv.fr/french-ministry-agriculture-and-food          

Procedures when travelling with Pets

• Check-in time for passengers travelling with animals is at least 2 hours prior to the scheduled departure time of the ferry - otherwise you and your pet will be refused travel.
• You may be asked to help staff to use the scanner as the animal will be more comfortable with the owner.
• Irish Ferries charge kennel fees of € 30 / € 45 / €60 per animal per journey for travel. This fee includes the use of a kennel/cat box on board and each animal must occupy a separate unit.
• Pets are not allowed to remain in your car or travel on the passenger decks during the voyage (guide dogs excluded)

Car passengers

• When travelling from Cherbourg port please go to the terminal building before you go to the car check-in point so that the pet microchip details can be checked.

Foot Passengers

• Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own).
• The animal must be able to stand or lie down in comfort.
• The owner of the animal must be able to carry the cage or box from the terminal to the ship.
• If you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule.
  
  

Kennel facilities onboard 

Epsilon

The kennels are situated on car deck 4. The small kennels are situated along a corridor leading to the car deck and the medium and large kennels are in a secluded area on the car deck itself. The dimensions of the pet units are:

Small kennel €30 (55 cm high, 53cm wide and 80cm deep)
Medium kennel €45 (72 cm high, 93 cm wide and 96cm deep)
Large kennel €60 (115cm high, 144cm wide and 90cm deep)

W.B. Yeats

The kennels are situated on car deck 5, whilst the cat-boxes are situated on deck 4. The dimensions of the pet units are:

Small kennel = €30 (51cm high, 75cm wide, 95cm deep)
Medium kennel = €45 (70cm high, 75cm wide and 95cm deep)
Large kennel = €60 (100cm high, 75cm wide and 95cm deep)

Cat-Box = €30 (50cm high, 80cm wide, 72cm deep)

Additional Notes

• Please ensure that you book a kennel size appropriate for your pet. If you reserve a kennel that is too small for your pet, we reserve the right to refuse travel. Irish Ferries also reserve the right to optimise the usage of the kennels onboard based on demand and on the size of the pet. Where Irish Ferries judge it appropriate to move a pet to a smaller kennel, no refund will be paid. You will be assigned a kennel number and your pet must remain in that kennel for the duration of the voyage. When you add a kennel to your booking you will have to confirm that you are aware of and will adhere to the special terms and conditions of the Pets travel scheme.
• Early pre-booking of pets is essential and is subject to space, availability and terms & conditions of the Pet Travel Scheme. There are only a limited number of kennels available on each sailing and our reservations system is programmed to accept two kennels per booking. If you wish to bring a third pet please contact us at info@irishferries.com and we will let you know if a suitable kennel is available on your chosen travel dates.
• If your pet is travelling both ways you must make a return booking and reserve a kennel on each journey. If your pet is not returning with you please contact us before travel commences at info@irishferries.com so that we can note your booking accordingly. If you are using our Landbridge services to or from Europe (travelling via the UK) please ensure that you are compliant with our partner carriers' regulations regarding the transport of pets.
• Where specified by Irish or French legislation, if your pet is required to be muzzled and is not, you will be refused travel.
• You will be allowed to visit your pet during the crossing and bring him/her for a short walk to answer calls of nature. A crew member will accompany you to the kennels. For safety reasons children are not permitted to visit the car deck during the crossing. Visiting times are displayed at reception on deck 7.
• We suggest you bring some comfort blanket or bedding for your pet and a water bowl.
• Cat-boxes are reserved exclusively for cats. Dogs and ferrets can be booked in kennels.

Dangerous Dogs
Check to see if your dog is considered a dangerous breed. The importation and transit to and around France of dangerous dogs Category 1; such as Staffordshire terrier, American Staffordshire terrier (Pit bulls , Mastiff (Boer bulls) or any dog of the type known as the Tosa without a pedigree is not permitted. All dogs in category 1 type should be properly muzzled or they will be refused travel.
For further details regarding dangerous dogs please see https://agriculture.gouv.fr/french-ministry-agriculture-and-food

Guide, Hearing and Assistance dogs

• Irish Ferries welcome Guide, Hearing and Autism Assistance dogs onboard our ships.
• All guide, hearing and autism assistance dogs must have the necessary documentation when checking in at the Port and must wear the correct jacket and harness at all times when travelling.
• They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
• Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.
• Foot passengers - you are permitted to walk your guide, hearing or autism assistance dog through the terminal building and onto the ship.
• Please know that we require all customers to pre-book a kennel on our France route so that our Team onboard know how many animals are travelling per sailing. When travelling with a Guide, Hearing or Assistance dog who will not be occupying a kennel, please contact us at disabilityofficer@irishferries.com and we will refund you the kennel cost.

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Yes. Any booking paid for with a Travel Voucher, and eligible for our Frequent Traveller Scheme will be included in appropriate discount calculations.

Free WiFi Onboard

We are delighted to offer Free 20 minutes of BASIC WiFi in designated public areas onboard. Check your mail, while you sail. Select network ‘PREMIUM WiFi’’ and then connect and browse the web.

Although this is a state of the art satellite system, it is worth remembering that it will never be as fast as you might enjoy at home or in the office. Remember we are moving across the sea, with variable atmospheric and weather conditions, all of which will affect the link to a satellite at least 35,000km away. And in addition, you are sharing this service with everyone else onboard too. So, to help ensure that the service is as good as we can deliver it, please be modest in your usage. Access to sites that stream data (e.g.: YouTube, Netflix, online games, Skype etc.) is restricted for the benefit of all.

HOW TO CONNECT

For FREE WiFi

• Make sure that you are in a designated WiFi location onboard
• Enable Wi-Fi on your device and choose the 'PREMIUM WiFi’ network
• Click Connect

For PREMIUM WiFi

• Select the network 'Premium WiFi' and then connect
• Choose from the options depending on your Wifi needs
• Follow the instructions and pay online.

Please ask at Reception if you need any further information about our WiFi services. Terms and conditions of use apply. To avoid any additional charges, we recommend that you turn off data roaming and use WiFi instead. The PREMIUM WiFi service is provided by Purple WiFi, a 3^rd party provider, and service enquiries should be directed to them – support@purplewifi.net

Data connections while on the Marine Network are charged by your own mobile service provider. 

For safety reasons the following travel restrictions apply to pregnant women:

• Up to 28 weeks - No restrictions
• 28 to 31 weeks - Doctors certificate needed confirming that Mother-to be is fit to travel 
• 32 weeks and over -Travel not allowed.

Please note it is the responsibility of all pregnant women to advise Irish Ferries of their condition and to adhere to these restrictions.

It is possible to book Club Class and cabins for your journey, however this would need to be done directly with us and cannot be booked through your local rail station. To make a booking, please email info@irishferries.com and advise your travel date, sailing time and the grade of accommodation that you require.

If you choose to use your Tesco Clubcard Vouchers as a method of payment we will be happy to accept them against the applicable fare. The use of Tesco Clubcard vouchers as a payment method may be restricted on selected peak sailings.

The vouchers may be used as full or part payment against motorist, motorcycle or towed vehicle (caravan/trailer) fares on our Irish Sea and Ireland/France routes. You may also include cabins and club class upgrades. There’s no limit to the amount of Tesco Clubcard vouchers you may use for bookings on our direct services. Please note that the vouchers cannot be used in conjunction with any other promotions or special offers.

Make sure to exchange your Clubcard Vouchers for a travel token before making your booking with us. During the booking process please enter your e-token code and value when requested to do so. No change will be given if the value of your vouchers is greater than the cost of your booking. If using e-tokens you may book up to 24 hours before travel commences. Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

To make an online booking:

• Sterling Tesco Clubcard vouchers tokens UK / Ireland Routes Book here
• Sterling Tesco Clubcard vouchers tokens Ireland / France Routes More Information 
• Euro Tesco Clubcard vouchers tokens all routes Book here

We are delighted to carry motorbikes on all of our ships and routes and we have some very competitive fares in place. Motorbikes, like all other vehicles, are carried subject to our conditions of travel.

It is Irish Ferries policy that motorbikes are secured on board all the time.

On our cruise vessels - Mv Ulysses, Mv Blue Star 1 and Mv Epsilon, bike owners will be supplied with adequate securing equipment on the car deck to secure their own bikes and crew members will assist where required. Before the ship departs crew members will routinely check all motorbikes to ensure that they are lashed in a safe and secure manner to prevent any damage to other vehicles or to the ship and will adjust the securing equipment if necessary.
Because of the high speed nature of the HSC Dublin Swift, members of our deck crew will secure the motorbikes on board this vessel.

Please note that the securing equipment is the property of Irish Ferries and must remain on board after use. However motorbike owners may bring their own securing equipment if they prefer. If you need help please seek the assistance of the Loading Officer on the car deck prior to the ships departure.

View our motorbike boarding video below  

It is possible to make a booking for our Ireland/France and France/Britain services when using your Sterling Tesco Clubcard token.

To confirm your booking online, we need to receive full payment by Clubcard token or a combination of your Clubcard token &amp; Credit/Debit card. If you are booking more than 60 days in advance and wish to pay a deposit only to confirm the booking, then you need to call our offices on 00353 818 300 400 – please note that a service fee of €15 applies to all bookings made by telephone or at our port offices.

Yes, you can cancel your Tesco booking. Please note that if you cancel your booking, the Tesco token value on the booking is non-refundable and a travel credit, subject to the terms and conditions of the fare purchased (economy or flexibility fare), may be given. A card payment made on the booking may be, subject to the terms and conditions of the fare purchased (economy or flexibility fare), refunded.

Yes. You can if purchased in advance of travel. However Travel Vouchers cannot be used for purchases made on board our ships.

Yes. A booking paid for with a Travel Voucher can be amended prior to the date of travel, and subject to availability. Standard rules and charges for amending a booking will apply.

For all routes and ports it is recommended that you wear a helmet and high visibility clothing at all times, and display lights when travelling in hours of twilight or darkness.

Travelling from Dublin to Holyhead

You can travel with your bicycle on a sail/rail-ticket – the cost is €10 each way.

When travelling you would be required to check-in at the car check point and then cycle to the vessel with the (motorised) vehicle passengers – your bicycle would then be securely stored on the car deck for the duration of the crossing. If you need to pick up your ticket prior to checking in, then please allow additional time to get to and from the terminal building. On arrival at Holyhead you and your bicycle will be required to travel on a shuttle bus from the vessel to the terminal building.

Please note that it is your responsibility to check with the train operator as to whether your bicycle can be carried on your chosen route: http://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx

Travelling from Holyhead to Dublin

You can travel with your bicycle on a sail/rail-ticket – the cost is £10 each way.

When travelling you would be required to check-in in the terminal building and then you and your bicycle will be required to travel on a shuttle bus to the vessel – your bicycle would then be securely stored on the car deck for the duration of the crossing. If you need to pick up your ticket prior to checking in, then please allow additional time to collect your ticket from the ticket office located in the terminal building. On arrival at Dublin you will cycle from the vessel with the (motorised) vehicle passengers

Please note that it is your responsibility to check with the train operator as to whether your bicycle can be carried on your chosen route: http://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx

Travelling from Rosslare to Pembroke and Pembroke to Rosslare

You can travel with your bicycle on a sail/rail-ticket – the cost is €10 each way from Rosslare / £10 each way from Pembroke.

When travelling you would be required to check-in at the car check point and then cycle to the vessel with the (motorised) vehicle passengers - your bicycle would then be securely stored on the car deck for the duration of the crossing. If you need to pick up your ticket prior to checking in, then please allow additional time to get to and from the terminal building.

Please note that it is your responsibility to check with the train operator as to whether your bicycle can be carried on your chosen route: http://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx

Travelling from Dublin to Cherbourg and to Dublin From Cherbourg

You can travel with your bicycle – the cost is €10 each way.

When travelling you would be required to check-in at the car check point and then cycle to the vessel with the (motorised) vehicle passengers - your bicycle would then be securely stored on the car deck for the duration of the crossing. If you need to pick up your ticket prior to checking in, then please allow additional time to get to and from the terminal building.

Please note, If travelling by train, it is your responsibility to check with the train operator as to whether your bicycle can be carried on your chosen route: www.voyages-sncf.com

You can bring as much hand luggage as you can comfortably carry, but it must be packed in a suitcase or bag. No boxes or loose items are acceptable as hand luggage. One small piece of hand luggage will be permitted to be carried with you – the rest will be checked through our luggage handling facility. Please note that each item of checked in luggage must not weigh more than 22kg and you will not be able to access these items during the crossing.

Why join ?

• Up to 20% back on all Irish Sea ferry spend
• Easy and free to join
• Nominate up to 6 people on your account and reap the rewards

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Your booking can be amended online in advance of your outward date. Additional charges may be payable due to any difference in fare and / or amendment fee (depending on fare purchased i.e., economy or flexibility fare), and this may be paid by debit/credit card at the time of the amendment. Please know that if the fare on the new departure is lower, than your previous fare, no refund of the fare difference applies.

Yes. The voucher value will be converted based on our rates of exchange on the day of booking.

Booking Cots - Irish Sea

Due to the shorter sea crossings on the Irish Sea routes we do not provide cots.

Booking Cots - French Service

If you have booked a cabin you can reserve a cot at a cost of €10 per crossing. The cots are small and are really only suitable for children under 2 years. Bedding will be supplied but many passengers prefer to bring their own.

A limited number of cots are available on the ship.

If you make your booking in person or by telephone please inform us immediately that you will require a cot. The cot will be reserved for you on the reservations system and a cabin suitable for a cot will be allocated to you.

Most cabins on WB. Yeats are suitable for cots however some of our 4 bed cabins can not take a cot if all beds are in use.

On Epsilon cots can only be booked with 3 star cabins.

The rules for taking pets on board a train, differ for each Train Operating Company (TOC), so it's best to check before booking your trip.

Irish Rail (Iarnród Éireann)

Avanti West Coast 

Transport for Wales

Trainline

Check here for tips to travelling with your pet onboard with Irish Ferries.

You will receive a full refund. Refunds are by the method of payment so any element paid for by Tesco vouchers will be refunded by Irish Ferries travel voucher.

If you are an existing online customer, you will simply need to login to your account when making your booking, and use the Travel Voucher on payment. Please note that you will need your email address and password to access the Travel Voucher.

If you are a new customer, please click here to activate your account and view your Travel Voucher. After you have activated your Account, please follow the booking instructions for existing customers to make your booking

Sail/Rail to Britain

Pets (small dogs and cats) are permitted to travel with foot passengers, but they must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own). The pet must be able to stand or lie down in the cage or box in comfort and the owner of the pet must be able to carry the cage or box from the terminal to the ship. All pets must travel on the car deck (in the kennel area) in their cages or boxes. Please note that if you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule

Brexit: Travelling after Brexit

Check the relevant authority’s websites for full details of the requirements:

Ireland: https://www.gov.ie/en/publication/b76e9-brexit-movement-of-pets/

UK: https://www.gov.uk/guidance/pet-travel-to-and-from-great-britain

Please click here to buy a travel voucher. Travel vouchers may be purchased in Euro or Sterling, for any amount between €/£5 and €/£500.

No, your Tesco tokens are applicable to you alone and are not transferable.

Irish Ferries offer a 30% discount on the standard foot passenger rates (adult or child). The discount can not be used in conjunction with any special offer or discounted fares (including SailRail). Club Class and cabin accommodation are available at an extra charge. The Pass has to be current and valid in either the country of departure or the country of arrival.

In order to claim the reduction please make your booking on-line and pay in full - then e-mail your booking reference number and your rail pass number to bookings@irishferries.com. The relevant reduction will be applied to your booking and the credit will be refunded to you via the credit card system. Please send the e-mail to us at least 5 days before your outward travel date. You may be asked to show your rail pass when you check-in for the sailing.

It is possible to book on the Dover/Calais route with your Tesco tokens and these are accepted on our standard and flexi one way fares inclusive of upgrades to Club Class. Tokens cannot be used on short stay fares. Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

When booking online with your Boost token for our France routes, we need to receive full payment by Clubcard Boost token or a combination of Clubcard Boost tokens and Credit/Debit card. 

Every effort is made to maintain advertised schedules but sailing times can sometimes be disrupted due to technical, operational or weather related issues. However, if your sailing is cancelled we will do everything possible to transfer you onto the next available Irish Ferries sailing. When making your booking please provide us with your mobile phone number and we will endeavour to make contact with you in the event of any major disruption. Please note that no refund is applicable if due to adverse weather conditions, the Dublin Swift is cancelled and travel is undertaken on our cruise ferry service.