COVID-19 Cancellation Credit - Terms & Conditions
In 2020, a cancellation credit was granted exceptionally against non-refundable fares cancelled due to Covid-19 related restrictions. This credit attracts the following terms & conditions:
| COVID-19 Cancellation Credit - Terms & Conditions | ||||
| NOTE: Requests for cancellation will only be processed within 14 days of travel. | ||||
| Irish Sea | Ireland - France | |||
| Refundable: | No | No | ||
| Transferable: | No | No | ||
| Validity: | Valid for bookings made up to 31 March 2023. | Valid for bookings made up to 31 March 2023. | ||
| Cancellation: (Economy / Promotional Fares): | 100% cancellation fee; no refund | A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) | ||
| Cancellation: (Flexi / Flexibility Option Fares): |
A booking cancelled up to 48hrs before travel, with Flexibility Option, will be refunded, as a travel credit (valid for travel for 1 year from date of cancellation) OR a refund to original payment card less fees | A booking, with Flexibility Option, fully paid for, in part / whole with a Covid-19 cancellation credit and subsequently cancelled more than 8 days before travel, will attract an travel credit for the full booking value, valid for travel for 1 year from date of cancellation. | ||
| Cancellation: (of booking paid for using a Travel Credit): |
Where new booking was paid for using a Travel Credit, any refund will be as a Travel Credit, subject to the same terms & conditions and travel validity as the original credit | Where new booking was paid for using a Travel Credit, any refund will be as a Travel Credit, subject to the same terms & conditions and travel validity as the original credit | ||
| Payment: New fare is more that value of credit? |
Fare difference to be paid by credit / debit card | Fare difference to be paid by credit / debit card | ||
| Payment: New fare is less than value of credit? |
Remaining credit can be used against another booking, within exiting validity period | Remaining credit can be used against another booking, within exiting validity period | ||
| Payment: by Tesco / All4One / Gift Vouchers |
A booking paid for in part / whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) and cancelled, will be refunded as a travel credit, valid for travel for 1 year from date of cancellation. | |||
Promotional and Sale fares may attract special terms & conditions for amendments / cancellations. Standard terms & conditions of booking and travel apply.
