Rosslare – Pembroke Route: Sailing Disruption due to Technical / Operational Circumstances

In the event that your sailing is disrupted, we can usually offer the following option:

Transfer to another Irish Ferries sailing

What you need to know:

• You will be advised by Irish Ferries about the availability / timing of a transfer to an alternative earlier sailing on either the Rosslare – Pembroke or Dublin – Holyhead routes. If the alternative sailing(s) you are proposed are suitable, you do NOT need to contact us – just turn up at the port for your new sailing.

Rosslare – Pembroke Route: Sailing Disruption due to Technical / Operational Circumstances

In the event that your sailing is disrupted, we can always offer the following option:

Cancellation & Full Refund

What you need to know

• If you do not wish to continue with your travel, or wish to make your own travel plans, we can cancel your booking and process a full refund.
• For bookings made directly with Irish Ferries, this will be processed to the card used to make the booking
• For bookings made via a third party/agent, this refund will need to be processed by them

If you wish to opt for a Cancellation and Refund of a booking made directly with Irish Ferries, please email CancellationRequest@irishferries.com stating

1. Your booking reference
2. Lead passenger name

Your refund will be processed, and no further action is required by you.

For bookings made by a third party/agent, please contact them directly to process your cancellation.

Rosslare – Pembroke Route: Sailing Disruption due to Technical / Operational Circumstances

In the event that your sailing is disrupted, we may be able to offer the following option:

Transfer to Alternative Operator

(subject to availability)

What you need to know:

• Transfer to alternative operators (Stena Line on the Rosslare Fishguard route) is subject to availability of space and suitable alternative crossings:
  • At peak times, there may be no space available due to being fully booked
• In the event of a cancellation for technical reasons, we are required to ensure you reach your destination with minimum delay and will therefore will always propose the earliest possible alternative crossing where available.

If you wish to discuss alternative sailing options, we recommend you call us to discuss what is available – please see our contact details here.

For bookings made by a third party/agent, please contact them directly to process your cancellation.