Frequently asked questions

Coronavirus / COVID-19

Updated - 25.09.20

We continue to operate our schedules playing a critical role in the supply chain and facilitating essential travel.  As restrictions in many countries are currently being relaxed, we have introduced additional measures at ports and onboard our ships to ensure that both passengers and crew can “Travel Safe. In accordance with public health guidelines, it is required to wear face coverings onboard our ships and at ports where social distancing isn’t possible.

And we have added more flexibility options for new bookings too.

All changes to a booking, including cancellations, need to be completed 72 hours before travelling.

If you are due to travel in the coming 3 weeks, cancellation requests should be made by phone.

  • In Britain call +44 8717 300 400 (calls cost 13p per minute service charge plus the phone providers access charge)
  • In Ireland call +353 818 300 400
  • In France call +33 1 70 72 03 26

Due to unprecedented email volumes, the response time by email is considerably delayed (up to 3 weeks). Please be patient. We will respond to your enquiry. 

  • AMEND for FREE: For those with motorist, motorcycle and foot passenger bookings, who have booked directly with Irish Ferries and are due to travel up to 05 October, we have waived our amendment fees and are offering the opportunity to amend your travel dates for FREE, to anytime up to 31 December 2020, subject to any fare difference. Amendments need to be completed at least 72hrs before travel. Changes can be made online and in app through the ‘Manage Booking’ option.
  • CANCEL your booking? For those due to travel up to and including 05 October, you can now choose to cancel your booking and get a credit (to the value of monies paid, and linked to the original booking reference) against a new future booking to travel on any route up to 31 December 2021. Subject to availability. Cancel your booking and request this credit option by email: bookings@irishferries.com . A new booking must be made by 31 December 2020 and 72 hours in advance of travel.
  • FLEXIBILITY OPTION: If you have a booking with added Flexibility Option and do not wish to avail of the cancel and credit option, you can contact us by phone, to discuss your refund options.

PATIENCE please: Due to unprecedented call and email volumes, please bear with us while we try to deal with all requests for assistance. It would be very helpful if you could limit your contacts to one message. We will respond to your call, email or social message. Please be patient.

  • All changes to a booking need to be completed 72 hours before travelling.
  • Booked through a 3rd party or Travel Agent? Customers who have made their booking through a Travel Agent or third party need to contact their agent to discuss the options available to them.
  • Holiday package booking with Irish Ferries? Contact holidays@irishferries.com for any queries in relation to your booking.
  • Insurance premiums are non-refundable or transferable in the event of cancellation.

FAQs:

Q. Have any special measures been put in place onboard the ships?

Q. What are my options regarding flexibility / amendment / cancellation of my booking?

Q. I don’t want to travel because of Coronavirus concerns – can I cancel my booking and get a refund?

Q. Are you cancelling your sailings to affected areas?

Q. I understand that there are restricted movements in Ireland / UK / France – what does that mean for me?

Q. I have been advised not to travel but the sailing isn’t cancelled. Where does that leave me with my booking?

Q. Do I need to wear a face mask when on-board?

Q. Is the air conditioning on your ships recirculated air?

Q. Are you screening passengers at ports?

Q. Will my travel insurance cover me?

Q. What about the balance due on my Ireland-France booking?

Q. Bookings made with third parties/agents

Q. Do I need to wear a face mask when on-board?

A. In accordance with public health guidelines, it is required to wear face coverings onboard our ships where social distancing isn’t possible. In certain ports, the wearing of face masks is mandatory in terminal buildings.

Q. Have any special measures been put in place onboard the ships?

A. We have introduced a number of new measures to ensure the safety of our staff and crew and all our passengers while sailing with us – full details can be found here: Travel Safe . In accordance with public health guidelines,it is required to wear face coverings onboard our ships where social distancing isn’t possible.  In certain ports, the wearing of face masks is mandatory in terminal buildings. We will continue to review and update our programmes and procedures in line with the best advice available.

Check in / Boarding / Disembarkation:
Drive on in the comfort and security of your own car with in-car check in. Stay in your own vehicle while waiting to board. Both boarding and disembarkation procedures will be staggered to facilitate social distancing. Where passport checks are in operation, hold your documents up for review from inside your car, thus limiting contact with our staff. Social distancing measures are also in place for foot passengers when checking in and boarding.

Enjoy fresh air:
Breath in and enjoy clean fresh sea air, when on any of the outer decks onboard. And all internal ventilation and air conditioning systems on board use 100% fresh air, with no recirculated air.

Sail in Space:
With the most modern fleet in Ireland, you will have plenty of room to roam around while onboard, including spacious open air outer decks. Enjoy ample space onboard, allowing for social distancing, while with family and friends.

There is intensified disinfection of all common touchpoints in all areas and clear markings and signage promoting social distancing have been installed throughout each ship, along with onboard announcements by the Master. There is ample seating for all passengers, with seating controls where appropriate to encourage social distancing throughout each ship.

Lifts will operate with reduced capacity too. Please respect everyone’s space when using them.

Cabins:
Enjoy the privacy of your own cabin where available. Each cabin is cleaned thoroughly, and key touchpoints are sanitised. After every sailing, the room is fogged with a new device that sterilises and deals effectively with any virus or other air and surface contaminants that may be present. This device is used in “clean room technology” throughout the pharmaceutical sector as well as in some hospitals.

Services Onboard:
There are social distancing protocols in place in the onboard public areas, and as you’d expect, crew who are in direct contact with passengers will be wearing protective masks and gloves. Plexiglass screens have also been added to till points and order stations. Some onboard services have been reduced to maximise the safety of both passengers and crew. While these may change to reflect circumstances, here is a guide to some of the differences you may experience:

  • We will have a more limited range of food and beverage options available from Boylan’s restaurant and Café Lafayette, but with in-room and main restaurant dining options available. Buffet style presentation and menu options will not be available. Food will be cooked to order and served in disposable containers. While more limited than in the past, menus will include a variety of dishes including vegetarian and gluten free options. Individually wrapped salads, sandwiches and desserts will also be available.
  • For everyone’s safety we’ve temporarily closed cinemas, bars, some lounges and kids soft play areas.
  • Club Class is open with a reduced capacity on Ulysses.
  • Our shop is open with some fantastic deals on gifts and souvenirs for family & friends.
  • As public entertainment options are reduced onboard, we have now added Movies on Demand to some cabin grades free of charge (Ireland – France only) so you and your family can enjoy the latest releases in private.
  • And we’ve removed all newspapers, single use paper menus and other unnecessary single use items.
  • We are constantly reviewing our service offering, to deliver the best facility within the guidelines we are operating too.

Cleaning & Sanitation:
Our cleaning procedures are constantly being reviewed and improved to follow all published advice and guidance from the public health authorities in Ireland, Britain and France. The frequency of onboard cleaning routines has been intensified, with special attention being paid to common touchpoints in all public areas. Notices and posters offering hygiene advice are displayed prominently around passenger and crew areas and hand sanitiser dispensers are widely available too. Regular touchpoint cleaning will happen during your crossing and we have enhanced deep cleaning routines after each crossing and in cabins, after use. Please wash your hands or use available sanitiser when boarding or moving around the ship. Regular usage will help protect everyone. We recommend using face coverings too in public areas and when travelling to France.

Face Mask / Face Coverings:
In accordance with public health guidelines, it is mandatory to wear face coverings onboard our ships and at ports where social distancing isn’t possible.

Q. What are my options regarding flexibility / amendment / cancellation of my booking?

A. For those who have booked directly with Irish Ferries, we are offering enhanced flexibility for existing bookings:

If you are due to travel in the coming 3 weeks, cancellations requests should be made by phone.

  • In Britain call +44 8717 300 400 (calls cost 13p per minute service charge plus the phone providers access charge)
  • In Ireland call +353 818 300 400
  • In France call +33 1 70 72 03 26

Due to unprecedented email volumes, the response time by email is considerably delayed (up to 3 weeks).

  • AMEND for FREE: For those with motorist, motorcycle and foot passenger bookings, who have booked directly with Irish Ferries and are due to travel up to 05 October, we have waived our amendment fees and are offering the opportunity to amend your travel dates for FREE, to anytime up to 31 December 2020, subject to any fare difference. Amendments need to be completed at least 72hrs before travel. Changes can be made online and in app through the ‘Manage Booking’ option.
  • CANCEL your booking? For those due to travel up to 05 October, you can now choose to cancel your booking and get a credit (to the value of monies paid, and linked to the original booking reference) against a new future booking to travel on any route up to 31 December 2021. Subject to availability. Cancel your booking and request this credit option by email: bookings@irishferries.com . A new booking must be made by 31 December 2020 and 72 hours in advance of travel.
  • FLEXIBILITY OPTION: If you have a booking with added Flexibility Option and do not wish to avail of the cancel and credit option, you can contact us by phone, to discuss your refund options.
  • All changes to a booking need to be completed 72 hours before travelling.
  • Booked through a 3rd party or Travel Agent? Customers who have made their booking through a Travel Agent or third party need to contact their agent to discuss the options available to them.
  • Holiday package booking with Irish Ferries? Contact holidays@irishferries.com for any queries in relation to your booking.
  • Insurance premiums are non-refundable or transferable in the event of cancellation.

Q. I don’t want to travel because of Coronavirus concerns – can I cancel my booking and get a refund?

A. We understand customers concerns in relation to travel at this current time and are offering Free Amendments for travel up to 05 October.  If you wish to cancel your booking for travel from 06 October 2020 onwards, our normal terms and conditions apply.

Where your sailing is proceeding as planned, but there is a government issued restriction or warning against travel to your destination, you can contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.

Q. Are you cancelling your sailings to affected areas?

A. Irish Ferries continues to operate schedules linking Ireland to GB and France, playing a critical role in the supply chain, so supermarket shelves remain stocked and important pharmaceutical and medical supplies are shipped. We are also maintaining links for essential travel such as repatriation and travel for essential carers/workers including medical staff, whilst ensuring social distancing on board.

We will be in contact with you if there are changes to our schedule as a result of COVID-19.

Q. I understand that there are restricted movements and new regulations in Ireland/UK/France – what does that mean for me?

A. IRELAND: Ireland is progressively re-opening, with a majority of facilities open with special measures and social distancing in place. Further details can be found here: Public Health measures.

Arriving passengers to Ireland are required to complete a Public Health Passenger Locator Form (PLF) .
(Note: Enter n/a in respect of Ferry number and Seat number Step 2 of the online locator form).

This applies to all passengers, regardless of country of citizenship (i.e. including Irish citizens).

The information on the PLF may be used for the purpose of contact tracing in case you, or another person you have been in contact with, becomes symptomatic for COVID-19. Information in relation to the passenger locator form is available here www.gov.ie/locatorform

All passengers arriving to Ireland from non-Green listed countries (Travel Advice) are expected to restrict their movements for 14 days on entry into the State (Restricted Movement). The information provided on the PLF will be used for the purpose of contacting you during the 14 days following your arrival in Ireland to verify that you are staying where you said you would.

The public health measures that apply to all of the population in Ireland, will also apply to all arriving passengers, and can be found on www.Gov.ie .

By law, face coverings / masks must be worn in retail shops and while using public transport. It is advised that face coverings / masks be worn in all enclosed spaces where social distancing is not possible. Please have a face mask / face covering with you when travelling with us.

A. BRITAIN: The U.K. continues to reopen to visitors. Further details can be found here: 

Travelling to Britain & Wales from Ireland
Travelling from Britain & Wales to Ireland

Ireland is an exempted country in the latest FCO travel advice, under the Common Travel Area, and is listed as a destination that no longer poses a risk for British travellers.

A. FRANCE: France has lifted many COVID-19 restrictions, and in most of the country, shops, bars, cafes, beaches, parks and public monuments are now open. Social distancing and face-covering rules are in place, and free movement is possible throughout.

Travel restrictions for entry into France from Ireland have been removed, and there is no quarantine in place for arrivals from Ireland.
This detail is confirmed in the travel advice from the French Embassy in Ireland.

By law, French Authorities now require passengers to wear a face mask / face covering when arriving into France and when in a closed public area. Please have a face mask / face covering with you when travelling with us.

Q. I have been advised not to travel but the sailing isn’t cancelled. Where does that leave me with my booking?

A. We are offering, free Amendment for Travel up to 28 September - Amendment fees & rules.

Q. Is the air conditioning on your ships recirculated air?

A. Air conditioning on board all our ships uses 100% fresh air and is not re-circulated.

Q. Are you screening passengers at ports?

A. On the advice of our health authorities, at check-in, passengers will be asked about contacts with COVID-19 cases, and possible symptoms of COVID-19. Passengers who confirm that either of these apply to them will require specific authorisation from Health Authorities to continue with their travel.

Q. Will my travel insurance cover me?

A. If your sailing is proceeding as planned, but there is a government issued restriction or warning against travel to your destination, you can contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.

Q. What about the balance due on my Ireland-France booking?

A. As we expect our Ireland-France sailings will proceed as scheduled, balances due for bookings made online will be automatically collected in line with the booking Terms and Conditions c. 41 days before travel. If you wish to speak to us regarding your options for your booking, please contact us by phone.

Q. Bookings made with third parties/travel agents

A. Customers who have made their booking through a Travel Agent or third party need to contact their agent to discuss their options.

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Amendment fees and rules

We are very happy to allow changes to bookings. Costs apply to some changes

  • For motorist, motorcycle and foot passenger bookings for travel up to 05 October 2020, customers can amend their booking to a later travel date anytime up to 18 December 2020, and we will waive the amendment fees. Amendments need to be completed at least 72 hours before travel, and fare difference will apply where applicable.
  • For all motorist bookings for travel from 06 October 2020, an amendment fee of £20 / €25 per amendment will apply.
  • Foot-passenger bookings for travel from 06 October 2020: A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings, then the fee is £16/€20. This fee is in addition to any increase in fare.
  • For all amendments, an increase in fare may apply to a change to route, date or time for travel dates up to 18 Dec 2020. All changes must be made before the existing travel dates on the booking have expired. Amendment fees will be charged on each occasion that a journey on the booking is amended. There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each journey, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.

Changes can be made online and in app via 'Manage Booking'.

Brexit – Our advice

Brexit – Our advice

Passports and Identification

Health Card

Driving in France

Ireland / Britain routes

Mobile Phones / Data Roaming

Travelling with Pets as a foot passenger?

Travelling with Pets – Ireland / France routes

Travelling with Pets – Ireland / Britain routes

Passports and Identification - Ireland / Britain routes:

If the UK leaves the EU with no deal, the Common Travel Area (CTA) arrangements are protected, and our current advice continues to apply.

Useful means of identification when travelling on these routes include:

  • Valid passport
  • Photographic Driving License
  • International Student Card
  • Government issued photographic ID cards
  • Health insurance/social security photographic ID cards
  • Photographic bus/train pass
  • Place of work photographic ID
  • Birth certificates (for under 18’s with no photo ID)

Passports and Identification - Ireland / France routes:

It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. card when travelling to and from Ireland or France. In some cases, a visa may also be required. If you are driving a vehicle you will also need a valid driving licence.

In the event of the UK leaving the EU with no deal, holders of UK passports travelling to France should note the following:

On the day you travel, you’ll need your passport to both:

  • have at least 6 months left
  • be less than 10 years old (even if it has 6 months or more left)

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Health Card

In the event of a no-deal Brexit, UK registered EHICs are unlikely to be valid, and it is therefore recommended that you buy personal travel insurance to cover any potential health care costs. 

In the event of a deal, EHIC cards will be valid during the transition period until at least the end of December 2020.

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Driving in France

In the event of the UK leaving the EU with no deal, holders of UK driving licenses and UK registered cars should note the following:

Drivers licence: Non-EU licence holders are required to have an International Drivers Permit, while driving in the EU.

UK registered / insured cars will no longer benefit from the EU’s automatic third-party motor insurance cover and will need a physical ‘Green Card’ as evidence of Insurance. These are issued by insurance companies, currently fee-free.

Drivers towing caravans or trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.

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Driving in Ireland/Britain

In the event of the UK leaving the EU with no deal, visitors to Ireland and the UK will continue to be permitted to drive with their home country full driving licence.

In addition, in the event of a no deal Brexit, a valid insurance disc will serve as proof of insurance for those driving Irish-registered vehicles in the UK (including Northern Ireland). The decision has been confirmed by the UK Department of Transport following detailed discussions between it and the Motor Insurers' Bureau of Ireland (MIBI), and replaces previous advice given concerning the need for a ‘Green Card’.

Drivers of UK-registered vehicles visiting the Republic of Ireland, will need a physical ‘Green Card’ as evidence of insurance. These are issued by insurance companies, currently fee-free.

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Mobile Phones / Data Roaming

Governments are working with mobile operators to prevent the reintroduction of roaming charges after Brexit for people travelling to the UK, including Northern Ireland, in relation to data roaming while connected to a terrestrial mobile network. This is not relevant for data roaming while at sea.

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Travelling with Pets as a foot passenger?

After 31st January 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st January 2020.  

Importantly, you should visit a veterinary practitioner some 4 in advance of travel, for certification and relevant vaccines.

More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland: https://www.agriculture.gov.ie/brexit/preparingforbrexit/pettravel/

UK: https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit

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Travelling with Pets – Ireland / France routes

Pets travelling FROM Northern Ireland:

After 31st January 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st January 2020.   Importantly, you should visit a vet 4 months in advance of travel, for certification and relevant vaccines. More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland: https://www.agriculture.gov.ie/brexit/preparingforbrexit/pettravel/

UK: https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit

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Travelling with Pets – Ireland / Britain routes

After 31st January 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st January 2020.   Importantly, you should visit a vet 4 months in advance of travel, for certification and relevant vaccines. More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland: https://www.agriculture.gov.ie/brexit/preparingforbrexit/pettravel/

UK:  https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit  

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GDPR – General Data Protection Regulation (2018)

At Irish Ferries, we value our customers and recognise the importance of protecting their data.

We publish a Privacy Notice on our website to better help you understand how we collect your information, how we use it, and how you can control how we do that. This is part of our ongoing commitment to ensuring your data is managed securely and treated with respect in line with the new EU General Data Protection Regulation, which came into effect on the 25th May 2018.

Any changes to this policy will be notified by email to our customer marketing mailing list and will be published on our website.

Making a booking

You can book on-line, by telephone or through any of our offices. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings.

Passenger information required to make a booking:

Irish Ferries is required by law to record specific details of every passenger travelling. For this reason, we will need to know the following details for each person on your booking:

Full name, Gender, Age category (adult, child 4-15, infant 0-3), Nationality (as per passport), Date of Birth and any special needs / reduced mobility requirements.

Currency:

Fares are priced in the currency of the port of departure. The first port of departure determines the currency in which the booking is priced,

Contact us:

If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices.

Amending your booking

We are very happy to allow changes to bookings. Costs apply to some changes

  • Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
  • There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.
  • Amendment fees do not apply to changes to vehicle details (make, model or registration within the same vehicle type), mobile and e-mail addresses or passenger names on the booking.

Amendment fee costs

Motorist bookings - A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.

Foot-passenger bookings - A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.

Refunds

  • With the exception of bookings with Flexibility Option, any refund due will be by Irish Ferries travel credit valid to the end of the following calendar year.
  • Where bookings are amended and the total price of the new fare is lower than the original fare no refunds will be given.
  • No refunds will be given on any booking after outbound travel has commenced
  • No refunds will be given on any unused portion of your ticket
  • No refunds will be given if due to adverse weather conditions you are moved from the Dublin Swift fast craft to any of our cruise ferries. If your booking includes a car/van you will receive an electronic travel voucher for £40/€40 which will be automatically uploaded onto your Irish Ferries customer account.
  • If you have booked via a travel agency you will need to contact your agency regarding the travel voucher.

Note: - Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays 
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare.

Special Assistance

Lending you a helping hand

Whatever you need we will do our best to help make travel on our services as easy and comfortable as possible for passengers with reduced mobility and special needs.

In addition to mobility and sensory restrictions our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. In order to assist we need be aware of your needs. So please let us know at least 2 days before you travel

Below are some links to information to help you plan your trip.

Video link


Facilities available and the best way to access them

Sunflower lanyard - Hidden Disabilities

Information for each ship

Medical oxygen for personal use

Discounts Available

Travelling with a guide dog

 

Facilities available & the best way to access them

  • Wheelchair accessible ports and ships.
  • Wheelchairs are available for short term passenger use in our ports and on our ships
  • Specially adapted public toilets in our ports and on our ships.
  • Dedicated seating areas on our ships.
  • Specially adapted cabins on our cruise ferries.
  • Hearing loops at all our reception desks on board and ashore.
  • Registered guide dogs allowed on the passenger decks.

Please contact us at least 2 working days (48 working hours) before travel commences. Self-identification is the best way for us to help you. If you have reduced mobility your booking will be flagged, and we will try to position your vehicle close to the passenger lift on-board thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible. Send an email to: disabilityofficer@irishferries.com

If you are travelling as a wheelchair passenger, please make sure to add “Passenger with Wheelchair” to your booking.

Please be aware that there are limitations to the service we can reasonably offer and deliver.

During the crossing our crews will be happy to advise and assist. Please contact the reception desk on board


Sunflower lanyard - Hidden Disabilities

If you are a customer with a hidden disability or have a family member with a hidden disability, help is always at hand in our ports or onboard our ships.

Sunflower lanyards

We are pleased to be able to offer you a sunflower lanyard to wear on your journey through our Ports and onboard our ships. Wearing a sunflower lanyard allows our Teams to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the Port and onboard our ships, whilst knowing that if you need any additional support during your journey, any of our Team will be able to support you. Our Teams have been trained to recognise the sunflower lanyard and act accordingly.

How to request a lanyard

If you're travelling with ourselves in the near future, we'd be happy to post you a lanyard. To allow time to process your request please allow 7 working days (based in Ireland) and 10 working days (based in the UK).

To order your lanyard simply email us at disabilityofficer@irishferries.com

How to pick up a lanyard

If you are travelling with us sooner than 7 working days, please know that you can pick up a lanyard at our Ticket Desks in the Port Terminal when you arrive at the Port. We will be happy to give you a sunflower lanyard, even if you haven't requested or need special assistance.


Ship Information:  

HSC Dublin Swift

  • There is one wheelchair access platform on board which is situated at the back of the ship.
  • The lift goes up to main passenger deck and enters the main passenger deck at the back of the ship which is in the Lafayette Café area.
  • It can accommodate wheelchairs up to 1.48m long and 1.1m wide.
  • Full time wheelchair users can now access the Club Class lounge on the Dublin Swift.
  • To request parking close to the lift onboard, we can only guarantee vehicle placement beside it for full time wheelchair dependent passengers. We will do our best for all other special needs requests but there are limitations to what we can provide.
  • To place such a request, please email disabilityofficer@irishferries.com.
  • If you are travelling with a mobility reduced passenger or very young children or children with special needs we suggest that you consider travelling on one of the cruise ferries instead as the car deck space is more generous on the cruise ferries and the embarkation and dis-embarkation pace is more leisurely.
  • Due to the nature of the fast craft medical oxygen cylinders for personal use are not allowed on board.

 

Mv Ulysses

  • This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 close to the Club Class lounge and the other two are on deck 9.
  • Club Class on the Ulysses is very suitable for full time wheelchair dependent passengers as a lift goes directly from the car deck to the Club Class lounge which is situated on deck 11.
  • There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 10. There is direct lift access to the cabin deck. 
  • The shop, cinemas and restaurants are on deck 9 - there is direct lift access between all decks.
  • There is a special seating area for reduced mobility passengers on deck 9 beside the reception desk.

 

Mv Epsilon

  • This is a cruise ferry. The car deck space is very generous and vehicle loading is done at an efficient pace.
  • There is a dedicated “special needs” vehicle parking area. This area is situated just outside the entrance door to the main passenger area on deck 5. If you have pre- requested special needs vehicle placement you will be asked at check-in to activate your car hazard lights and your vehicle will be called on board when access to the special parking area on deck 5 is available.
  • There is one specially adapted wheelchair accessible toilet on board – the toilet is on main passenger deck 5.  
  • There is no Club Class lounge on this ship. 
  • There are two specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 (same deck as the restaurant, bar and shop).
  • There is no lift from passenger deck 5 to cabin deck 6 where all the other cabin types are. Access is by stairs only (about 20 steps) 
  • The reserved seat lounge is on deck 6.

Mv Isle of Inishmore

  • This is a large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre-requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are two specially adapted wheelchair accessible toilets on board – one is on deck 7 and the other is on deck 8.
  • The Club Class lounge is on deck 11. There is no lift from deck 9 to deck 11 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by stairs – approximately 40 steps.
  • There is one specially adapted wheelchair accessible cabin on board. This cabin is situated on deck 9 close to the lift.  
  • The shop, restaurant, lounge bar and café are on deck 7 and 8.
  • There is a special seating are for reduced mobility passengers in the motorist lounge on deck 7.

MV WB Yeats

  • This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 5 lifts available from the car deck to the passenger decks. If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available. There is a gangway lift available for foot passengers - goes from gangway deck 7 till deck 10, in service only for gangway operations, not in use at sea.
  • There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 Grey stairs, second one is on deck 10 beside the reception desk and another one on deck 10 Purple stairs.
  • Club Class on the W.B. Yeats is very suitable for full time wheelchair dependent passengers as a Club Class lift goes directly from the car deck 7 to the Club Class lounge which is situated on deck 10.
  • There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 8. There is direct lift access to the cabin deck.
  • The shop, cinema, bar, cafe and restaurants are on deck 10 and deck 11 - there is direct lift access between all decks.
  • There is a special seating area for reduced mobility passengers on deck 10 beside the reception desk.
  • There are wheelchair securing points available on deck 10 and deck 11.

Food outlets

All food outlets are easily accessible to passengers with reduced mobility. Furthermore, each of our restaurants is equipped with movable furniture to suit individual needs.

 

Medical Oxygen for personal use

Passengers travelling on any of our cruise ferries in a private vehicle may carry a maximum of 6 size "F" or smaller cylinders containing compressed Oxygen UN1072. Passengers must carry a letter from their doctor confirming that they require medical oxygen. The onus is on the passenger to ensure that their own medical oxygen cylinder is in good working order.

Due to the nature of the fast craft oxygen cylinders are not allowed on the Dublin Swift.

Discounts

We are delighted to offer some special % discounts on published fares. Please note that you may only use one % discount per booking.

In Ireland this special discount is available to members of the Disabled Drivers Association (DDA) and the Irish Wheelchair Association (IWA). Please send an email to info@irishferries.com with your new booking reference and details of the appropriate organisation and your membership number. The discount will then be applied.

In Britain, members of the disability alliance group Disabled Motoring UK (previously known as Mobilise) receive discounts on Irish Sea routes. Just contact this group directly and they will make the booking for you.

If you have a special query regarding on-board facilities or special needs please contact our Disability Officer - Nicola Hammond disabilityofficer@irishferries.com
( Mon to Fri 9 to 5) 

 

Ships - facilities for passengers with reduced mobility and special needs
Ship Adapted Cabin Wheelchair Adapted Toilets Lifts
Epsilon Yes Yes Yes No
Isle of Inishmore Yes Yes Yes Yes
Ulysses Yes Yes Yes Yes
Dublin Swift No Yes Yes Yes
W.B. Yeats Yes Yes Yes Yes

 

Ports - facilities for passengers with reduced mobility and special needs
Port Wheelchair Adapted Toilets Lifts
Dublin Yes Yes Yes
Holyhead Yes Yes Yes
Rosslare Yes Yes Ramp
Pembroke Yes Yes Ramp
Cherbourg Yes Yes Yes

 

Useful Links:
Disabled Drivers Association - www.ddai.ie
Irish Wheelchair Association - www.iwa.ie
Mobilise - www.mobilise.info

Passports and Identification

Ireland / Britain routes:

Irish Ferries recommends all passengers bring a passport with them. Irish and British citizens do not strictly require a passport to travel between the two countries, but some form of (photo) identification is however required.

Brexit: If the UK leaves the EU with no deal, the Common Travel Area (CTA) arrangements are protected, and our current advice continues to apply.  

Please note that all other nationalities (except Irish or British citizens) require a passport. They should also check with their respective embassies before travelling as they may need a visa.

Passengers who arrive at our ports without current valid documentation may not be allowed to enter either Ireland or Britain.  Useful means of identification when travelling on these routes include:

  • Valid passport
  • Photographic Driving License
  • International Student Card
  • Government issued photographic ID cards
  • Health insurance/social security photographic ID cards
  • Photographic bus/train pass
  • Place of work photographic ID
  • Birth certificates (for under 18’s with no photo ID)

Ireland / France routes

It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. card when travelling to and from Ireland or France. In some cases, a visa may also be required. If you are driving a vehicle you will also need a valid driving licence.

In the event of the UK leaving the EU with no deal, holders of UK passports travelling to France should note the following:

On the day you travel, you’ll need your passport to both:

  • have at least 6 months left
  • be less than 10 years old (even if it has 6 months or more left)

It is responsibility of each passenger, parent, guardian or group leader to ensure that the documentation is valid and readily available for inspection at check-in. Irish Ferries does not accept any liability in this regard. The onus is on the passenger to ensure that the documentation is correct.

Non-EU nationals should check with the French Embassy or with the Irish Embassy before travelling as they may need a visa as well as a passport. A visa can take several weeks to obtain so please make the necessary arrangements well ahead of your travel date.

Passengers who turn up at our ports without a valid passport or an officially recognised European Union ID card (and a visa if required) will not be allowed to travel and / or enter either France or Ireland.

Pre-departure boarding of an Irish Ferries vessel is conditional on the passenger(s) being in possession of valid documentation to comply with the immigration laws of the country of destination. This is the personal responsibility of the passenger. Irish Ferries shall also be entitled to recover from the passenger(s) all fines and/or other costs incurred on it by reason of the passenger's failure to produce immigration documentation satisfactory to the relevant authorities.

Drivers of vehicles must carry and be able to produce a valid driving licence. Failure to do so may prevent entry into Ireland or France.

For more specific information see:

Irish Department of Foreign Affairs: www.dfa.ie

British Embassy in Ireland: https://www.gov.uk/world/organisations/british-embassy-dublin

French Embassy in Ireland: https://ie.ambafrance.org/

Irish Embassy in France: https://www.dfa.ie/irish-embassy/france/

Mobile Phones & Data Roaming at Sea

It is possible to use your mobile phone while at sea, to make calls, send texts and use data.

While close to land, you phone will connect to a terrestrial mobile network, and EU roaming rules apply.  The EU binding price cap does not apply if you use your mobile phone onboard via the ferry’s satellite connection, provided by Telenor Maritime.

Brexit: Governments are working with mobile operators to prevent the reintroduction of roaming charges after Brexit for people travelling to the UK, including Northern Ireland, in relation to data roaming while connected to a terrestrial mobile network. This is not relevant for data roaming while at sea.

Please remember the following:

  • This satellite service is more expensive than your normal tariff.
  • Irish Ferries / Telenor Maritime do not set the tariffs.
  • Your own mobile operator sets the rates and is obliged to advise you of these by text message, when your phone switches to the onboard satellite network.
  • Connection over a satellite network is not a terrestrial network and is not covered by the EU regulations on data roaming introduced in June 2017.
  • Passengers from the USA, Canada and other countries may have to contact their home operator to activate the satellite service.
  • Further clarification on the EU rules around data roaming can be found here: https://ec.europa.eu/digital-single-market/en/faq/question-and-answers-roaming
  • If you are concerned over data roaming charges, please SWITCH OFF your mobile data and use the onboard WiFi instead.
Travelling with Pets – Ireland / Britain routes

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels. 

Your pet be it dog, cat or ferret has the option of either staying in the comfort of your car for the duration of the voyage, or being housed in our onboard kennels. It's up to you to decide which option is the most comfortable for your pet. If you do choose to use a kennel it must be booked in advance.

When travelling with your pet / assistance animal, you must advise us at time of booking.

Below are the links to all the information you will need to help you travel with your pet.


Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Movement restrictions
 

 

Pet Passport & Government regulations 

EU pet passport rules apply throughout the European Union. All Dogs, Cats and Ferrets travelling between member states need an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Vet. It is your responsibility to ensure that all of the entry conditions are met. 

Brexit:After 31st January 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st January 2020.   Importantly, you should visit a vet 4 months in advance of travel, for certification and relevant vaccines. More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland: https://www.agriculture.gov.ie/brexit/preparingforbrexit/pettravel/

Information for vets: https://www.agriculture.gov.ie/pets/informationforvets/

UK:      https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit  

Government regulations for pets - Ireland /Britain/Ireland routes only

  • Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo must have been applied before 3rd July 2011.
  • Rabies - All dogs, cats, and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry into Ireland). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
  • Tapeworm – this treatment is not required for entry into Ireland from Britain, Finland, Norway or Malta or for entry into Britain from Ireland, Finland, Norway or Malta

Latest government regulations for travelling with a pet from Britain to any EU country after October 2019.

The rules for pet travel from Britain to the EU will change when Britain leaves the EU. Pet owners should contact a vet at least 4 months before travelling to get the latest advice.

Advice from DEFRA

Procedures when travelling with pets

Car passengers

  • Your pet must be taken on board the ship in your car and must remain either in your car or in the kennels provided by Irish Ferries for the duration of the voyage.
  • The kennels can be booked in advance and are free of charge.
  • Family pets are not allowed on the passenger decks at any time.


Foot-passengers

  • Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet carrier/cage or crate (please bring your own).
  • The animal must be able to stand or lie down in comfort.
  • The owner of the animal must be able to carry the carrier/cage or crate from the terminal to the ship.
  • Passengers can pre-book kennels on the Irish Sea but if none are available, they can travel on the car deck in their carrier/cage or crate.
  • If you turn up at the port without an appropriate pet carrier/cage or crate you will not be allowed to bring your pet on board. There are no exceptions to this rule.

 

Kennel facilities on board

Each ship has kennel facilities which are situated on the car deck. Please note that you may not be parked beside the kennels. The kennel sizes are :

Isle of Inishmore ( Rosslare/Pembroke route)
10 kennels - 100cm high, 80cm wide, 85cm deep

Dublin Swift( Dublin/Holyhead route)
6 kennels

71cm high x 120cm wide x 88cm deep
72cm high x 60cm wide x 88cm deep
72cm high x 57cm wide x 88cm deep
75cm high X 100cm wide x 85cm deep
82cm high x 59cm wide x 88cm deep
84cm high x 120cm wide x 88cm deep

Ulysses (Dublin / Holyhead route)
6 Medium kennels- 96cm high, 64cm wide and 85cm deep
4 Large kennels- 96cm high, 96cm wide and 85cm deep.

Epsilon (Dublin/Holyhead route)
5 Small kennels - 55 cm high, 55cm wide and 80cm deep
3 Medium kennels - 72 cm high, 93 cm wide and 94cm deep
2 Large kennels - 110cm high, 140cm wide and 95cm deep

W.B. Yeats

The kennels are situated on car deck 7. The dimensions of the pet units are:

Small kennel - (51cm high, 75cm wide, 95cm deep)
Medium kennel -  (70cm high, 75cm wide and 95cm deep)
Large kennel - (100cm high, 75cm wide and 95cm deep)

 

Guide, Hearing and Assistance dogs

  • Irish Ferries welcome Guide, Hearing and Autism Assistance dogs onboard our ships.
  • All guide, hearing and autism assistance dogs must have the necessary paperwork when checking in at the Port and must wear the correct harness and jacket at all times when travelling.
  • They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
  • Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.
  • Foot passengers - you are permitted to walk your guide, hearing or autism assistance dog through the terminal building and onto the ship.

Advice:

UK:                  https://www.rspca.org.uk/

Ireland:           https://www.ispca.ie/

 

Movement Restrictions

Movement Restriction on the Number of Pets.

  • From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
  • An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.


Commercial Movement of Animals.

  • Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
  • Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest Animal Health Veterinary Inspector.

There are restrictions in place curtailing the free movement of birds due to the risk of bird flu.

Further information on the restrictions applying when travelling with animals is available on

www.gov.uk/bringing-food-animals-plants-into-uk

www.agriculture.gov.ie/pets

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Pets – Ireland/France routes

We know staying behind whilst the rest of the family goes on holiday can be a lonely time for your pet. That's why we are doing our very best to help you bring them along on your travels.

When travelling with your pet / assistance animal, you must advise us at time of booking.

Your pet, be it dog, cat or ferret will be housed in our dedicated onboard kennels. To make them that bit more comfortable we suggest that you bring a comfort blanket or bedding for your pet along with a water bowl. You will be allowed to visit your pet during the crossing and bring them for a short walk. A crew member will accompany you to the kennels. Visiting times are displayed at the reception desk.

Below are links to all the information you will need to allow you travel with your pet.


Pet Passport requirements and Government regulations

Procedures for travel

Kennel facilities onboard our ships

Guide and assistance dogs

Animal movement restrictions

 

Pet Passport requirements and Government regulations 

Irish Ferries participates in the Pet Travel Scheme. This is a Government controlled system that allows movement of dogs, cats and ferrets within EU member states without quarantine restrictions. Motorists and foot -passengers may bring their pet with them.

All Dogs, Cats and Ferrets travelling under this scheme need a Pet Passport. It is your responsibility to ensure that all the entry conditions are met otherwise your pet will not be allowed to travel.

Government Regulations - Pets travelling to Ireland

Dogs, cats and ferrets must have an official recognised EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations. The endorsements must be dated (including expiry dates), stamped and signed by an authorised Veterinary Practitioner.

Brexit: Pets travelling FROM Northern Ireland:

After 31st January 2020, you will still be able to travel with your pet (dog, cat or ferret) to and from the UK whether a deal is reached or not.

However, in a no-deal scenario, you may need to take some additional steps depending on how the UK is categorised from 31st January 2020.   Importantly, you should visit a vet 4 months in advance of travel, for certification and relevant vaccines. More information can be found on the Governments’ pages about Pet travel to/from Britain after Brexit.

Ireland:            https://www.agriculture.gov.ie/brexit/preparingforbrexit/pettravel/

UK:                  https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit

Regulations:

  • Microchip - The microchip number on the animal must correspond with the number on the passport presented. The microchip should comply with ISO standards 11784 & 11785. Clearly legible tattoos are also accepted – the tattoo must have been applied before 3rd July 2011.
  • Rabies – All cats, dogs and ferrets must have a current rabies vaccination (administered at least 21 days prior to entry). The rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.
  • Tapeworm Treatment–(Echinococcus) applies to dogs only. Tapeworm treatment must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section VII. Echinococcus Treatment) signed, dated, timed and stamped. Tapeworm treatment must be administered between 24 hours (1 day) and 120 hours (5 days) before scheduled arrival time into Ireland. Treatment against ticks is no longer a compulsory requirement but dog owners are strongly advised on animal health grounds to avail of tick treatment for their dogs when getting the tapeworm treatment.

All other animal types must have an Import licence to travel to Ireland. These licences are issued by the Irish Government. To obtain a licence please check the Irish Government website www.agriculture.gov.ie

 

Government regulations - Pets travelling one way to France or any other EU Member state 

The minimum requirement for dogs, cats and ferrets crossing any EU border is:

  • Microchip
  • EU Pet Passport with veterinary endorsements certifying compliance with tests, treatments and vaccinations.
  • Rabies – All cats, dogs and ferrets must have a current Rabies vaccination (administered at least 21 days prior to entry). The Rabies vaccination must be administered by a registered Veterinary Practitioner and entered into the E.U. Pet Passport (Section IV. Vaccination Against Rabies), signed, dated and stamped.

All other animal types must have a certificate of good health and possibly an import licence before travelling. Check with the agricultural agencies in the country you are travelling to for more information:

 

Procedures when travelling with Pets

  • Check-in time for passengers travelling with animals is at least 2 hours prior to the scheduled departure time of the ferry - otherwise you and your pet will be refused travel.
  • You may be asked to help staff to use the scanner as the animal will be more comfortable with the owner.
  • Irish Ferries charge kennel fees of € 30 / € 45 / €60 per animal per journey for travel. This fee includes the use of a kennel/cat box on board and each animal must occupy a separate unit.
  • Pets are not allowed to remain in your car or travel on the passenger decks during the voyage (guide dogs excluded)

Car passengers

  • When travelling from Cherbourg port please go to the terminal building before you go to the car check-in point so that the pet microchip details can be checked.

Foot Passengers

  • Pets (all dogs and cats) must be transported to and from the ferry in a secure, rigid and appropriate pet cage or box (please bring your own).
  • The animal must be able to stand or lie down in comfort.
  • The owner of the animal must be able to carry the cage or box from the terminal to the ship.
  • If you turn up at the port without an appropriate pet cage or box you will not be allowed to bring your pet on board. There are no exceptions to this rule.


Kennel facilities onboard 

Epsilon

The kennels are situated on car deck 4. The small kennels are situated along a corridor leading to the car deck and the medium and large kennels are in a secluded area on the car deck itself. The dimensions of the pet units are:

Small kennel €30 (55 cm high, 53cm wide and 80cm deep)
Medium kennel €45 (72 cm high, 93 cm wide and 96cm deep)
Large kennel €60 (115cm high, 144cm wide and 90cm deep)

 

W.B. Yeats

The kennels are situated on car deck 7. The dimensions of the pet units are:

Small kennel = €45 (51cm high, 75cm wide, 95cm deep)
Medium kennel = €45 (70cm high, 75cm wide and 95cm deep)
Large kennel = €60 (100cm high, 75cm wide and 95cm deep)

Additional Notes

  • Please ensure that you book a kennel size appropriate for your pet. If you reserve a kennel that is too small for your pet, we reserve the right to refuse travel. Irish Ferries also reserve the right to optimise the usage of the kennels onboard based on demand and on the size of the pet. Where Irish Ferries judge it appropriate to move a pet to a smaller kennel, no refund will be paid. You will be assigned a kennel number and your pet must remain in that kennel for the duration of the voyage. When you add a kennel to your booking you will have to confirm that you are aware of and will adhere to the special terms and conditions of the Pets travel scheme.
  • Early pre-booking of pets is essential and is subject to space, availability and terms & conditions of the Pet Travel Scheme. There are only a limited number of kennels available on each sailing and our reservations system is programmed to accept two kennels per booking. If you wish to bring a third pet please contact us at info@irishferries.com and we will let you know if a suitable kennel is available on your chosen travel dates.
  • If your pet is travelling both ways you must make a return booking and reserve a kennel on each journey. If your pet is not returning with you please contact us before travel commences at info@irishferries.com so that we can note your booking accordingly. If you are using our Landbridge services to or from Europe (travelling via the UK) please ensure that you are compliant with our partner carriers' regulations regarding the transport of pets.
  • Where specified by Irish or French legislation, if your pet is required to be muzzled and is not, you will be refused travel.
  • You will be allowed to visit your pet during the crossing and bring him/her for a short walk to answer calls of nature. A crew member will accompany you to the kennels. For safety reasons children are not permitted to visit the car deck during the crossing. Visiting times are displayed at reception on deck 5.
  • We suggest you bring some comfort blanket or bedding for your pet and a water bowl.

Dangerous Dogs
Check to see if your dog is considered a dangerous breed. The importation and transit to and around France of dangerous dogs Category 1; such as Staffordshire terrier, American Staffordshire terrier (Pit bulls , Mastiff (Boer bulls) or any dog of the type known as the Tosa without a pedigree is not permitted. All dogs in category 1 type should be properly muzzled or they will be refused travel.
For further details regarding dangerous dogs please see https://agriculture.gouv.fr/french-ministry-agriculture-and-food

 

Guide, Hearing and Assistance dogs

  • Irish Ferries welcome Guide, Hearing and Autism Assistance dogs onboard our ships.
  • All guide, hearing and autism assistance dogs must have the necessary documentation when checking in at the Port and must wear the correct jacket and harness at all times when travelling.
  • They are allowed to remain with their owner on the passenger decks for the duration of the voyage if they are an officially registered guide, hearing or autism assistance dog.
  • Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required.
  • Foot passengers - you are permitted to walk your guide, hearing or autism assistance dog through the terminal building and onto the ship.
  • Please know that we require all customers to pre-book a kennel on our France route so that our Team onboard know how many animals are travelling per sailing. When travelling with a Guide, Hearing or Assistance dog who will not be occupying a kennel, please contact us at disabilityofficer@irishferries.com and we will refund you the kennel cost.

 

Movement Restrictions 

Movement Restriction on the Number of Pets.

  • From the 29th December 2014, the maximum number of pets that can travel with one owner or authorised person under the pet travel scheme will be five. Anyone wishing to travel with more than 5 pets will therefore need to comply with the commercial movement rules (see below).
  • An exemption from this requirement will be introduced where more than five pets, aged over six months, are travelling with their owner, or an authorised person, to attend a show, competition or sporting event (or training for such an event). Written evidence of attendance/registration will need to be provided. In all cases the transport vehicle must be fit for purpose, for example, in relation to size, type and ventilation. Kennels are available on board and can be booked with Irish Ferries.


Commercial Movement of Animals.

  • Any other shipment of animals that exceeds five, (not including those attending shows or sporting events) or any movement of animals for commercial purposes (for sale, for breeding or commercial gain), cannot be booked on Irish Ferries Passenger services. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560.
  • Customers should also note that there are separate requirements for commercial shipments of animals, including additional approval documentation, for the animals, the vehicle type and in some cases, for the driver of the vehicle. Further information can be obtained from the office of your nearest animal health Veterinary Practitioner.

If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com

Paying with Tesco Clubcard Boost Tokens

If you choose to use your Tesco Clubcard Boost Tokens as a method of payment we will be happy to accept them against the applicable fare. The use of Tesco Clubcard Boost tokens as a payment method may be restricted on selected peak sailings

The tokens may be used as full or part payment against motorist, motorcycle or towed vehicle (caravan/trailer) fares on our Irish Sea and Ireland/France routes. You may also include cabins and club class upgrades. There’s no limit to the amount of Tesco Club Class boost Tokens you may use for bookings on our direct services.

Online bookings
We accept both e-tokens and paper boost tokens.

E-tokens

If you are using e-tokens ( we accept one per booking) please contact Tesco before proceeding to get your unique e-token code number. During the booking process please enter your e-token code and value when requested to do so. No change will be given if the value of your tokens is greater than the cost of your booking. If using e-tokens you may book up to 3 days before travel commences.

Paper Boost tokens

If you are using paper tokens you must apply to Tesco first for your tokens. During the booking process please enter your paper tokens serial numbers and the total figure of their combined value when requested to do so. No change will be given if the value of your tokens is greater than the cost of your booking. If using paper tokens you must book at least 10 days before travel commences.

When the booking is complete please post the paper vouchers to our reservations office immediately. If we do not receive your paper tokens in sufficient time you will have to pay in full for your booking at the port of departure. Boost tokens will not be accepted as payment at the port.

To make an online booking:

  • Sterling Tesco Clubcard Boost tokens UK / Ireland Routes Book here
  • Sterling Tesco Clubcard Boost tokens Ireland / France Routes More Information 
  • Euro Tesco Clubcard Boost tokens all routes Book here
Frequent Traveller Scheme

Why join ?

  • Up to 20% back on all Irish Sea ferry spend
  • Easy and free to join
  • Nominate up to 6 people on your account and reap the rewards

Start saving

  • If you’re a regular Irish Ferries customer between Ireland and Britain, you will benefit from our Frequent Traveller programme, getting 20% back on every 3 return trips made with your car in one year.
  • Fill out the easy application form
  • Book as you normally would
  • When you’ve made 3 return trips in the one year, email us and we’ll give you a discount

Frequent Traveller Terms & Conditions

  1. To qualify for the programme, individuals or businesses must first make a booking on www.irishferries.com and then apply to join by completing the necessary registration process. Irish Ferries reserves the right to review and accept or reject any application without explanation. Please note nominated drivers must be individuals (not companies or departments). Membership of the scheme is not open to travel agents, tour operators or their agents.

  2. All booking amendments will be subject to an amendment fee, however this fee counts as expenditure and will be valid for consideration in any future discount.

  3. Members of any other Irish Ferries discount scheme are not eligible for membership of the Frequent Traveller programme. Discounts obtained from the Frequent Traveller programme cannot be used in conjunction with any other discount scheme or offers.

  4. To qualify for the 20% discount rebate, frequent travellers or their nominees must make at least 3 or more return motorist trips with qualifying vehicles(see below) on Irish Ferries Dublin - Holyhead and Rosslare-Pembroke routes in a 12 month period following registration. Only expenditure for travel by the Frequent Traveller and their nominated drivers after registration is eligible for rebate. Finally, qualifying bookings must be made by the registered Frequent Traveller on their account at www.irishferries.com

  5. After completion of at least 3 return motorist trips within a 12 month period following registration, Irish Ferries will credit the Frequent Traveller with 20% of their total expenditure excluding expenditure on accommodation, insurance and with third parties. Credit will be an electronic financial discount to use against future Irish Ferries motorist bookings on our Dublin/Holyhead and Rosslare/Pembroke routes only. No cash alternative. Please note 20% is the maximum rebate available in a 12 month period. Following receipt of a rebate from Irish Ferries, the Frequent Traveller is required to make at least a further 3 return motorist trips in the subsequent 12 months to be eligible for a further rebate.

  6. Irish Ferries reserves the right to amend conditions, rebate amounts or withdraw the membership or operation of the Frequent Traveller programme at any time. Irish Ferries also reserve the right to withdraw any individual's membership of the programme at any time and without explanation.

  7. Irish Ferries reserve the right to carry out checks to ensure that there is no misuse of the Frequent Traveller programme. Nominated drivers must provide proof of identity at check-in and when requested by Irish Ferries staff.

  8. Qualifying Vehicles: Irish Ferries Frequent Traveller programme applies to cars, campervans,motorbikes and vans up to 6m long and 2.6m high. Vans exceeding these dimensions are carried at freight rates and do not qualify for this programme.

  9. Booking and Travel is subject to usual Irish Ferries Terms & Conditions of Business.

  10. Group bookings (including large car group movements) do not qualify for the programme.

  11. Please note expenditure on Irish Ferries Ireland-France routes, Landbridge and inclusive holidays is excluded. Bookings paid for in full or in part with Tesco vouchers are also excluded.

  12. Please note that bookings made in conjunction with special concessionary fares are excluded.

  13. Enquiries regarding Irish Ferries Frequent Traveller Scheme should be emailed to frequent@irishferries.com