Frequently asked questions

Making a booking

You can book on-line, by telephone or through any of our offices. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings.

Passenger information required to make a booking:

When travelling from 21 December 2019, new legislation comes into effect to enhance existing safety rules and standards for ships which requires extra information for passengers travelling on board all passenger ships in European waters:

Full name, Gender, Nationality (as per passport), Date of Birth and any special needs / reduced mobility requirements

Currency:

Fares are priced in the currency of the port of departure. The first port of departure determines the currency in which the booking is priced,

Contact us:

If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices.

COVID-19 Cancellation Credit - Terms & Conditions

Administration fees

Administrative dues & service fees:

Administrative dues are per booking and are applied on an each way basis as follows:

Ireland – Britain routes (motorist booking):

  • Adult €5.00 / £4.00
  • Child (4-15 years) €2.50 / £2.00

Ireland – Britain routes (foot / cyclist / motorcycle booking):

  • Adult €2.00 / £1.50
  • Child (4-15 years) €1.00 / £0.75

Service Fee

Bookings made by telephone or in person at our ports and offices will include a service fee per booking of €15 / £10 for motorist or holiday bookings or €5 / £4 for foot / cyclist or motorcycle bookings. NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Environmental Charge

What is the Environmental charge?

In line with the ambition to make the shipping industry more environmentally friendly and to reduce harmful air emissions, the International Maritime Organisation (IMO - the regulatory authority for international shipping) has set 1 January 2020 as the implementation date for the EU Directive EU 2016/802, for a significant reduction in the sulphur content of the fuel oil used by ships. The new cap of 0.5% sulphur in the fuel or equivalent solutions will mean a higher cost of compliance for all ferry operators from 1 January 2020. The reductions in sulphur oxides emissions resulting from the lower global sulphur limit are expected to have a significant beneficial impact on the environment and human health.

Irish Ferries have introduced an Environmental charge that contributes to the cost of compliance to meet the 2020 sulphur directive. The fee is a fixed amount as follows (each way):

Ireland – France route (all bookings):

  • Adult €6.00
  • Child (4-15 years) €3.00
  • Vehicle charge (including motorbikes) €20

Irish Sea routes (motorist booking):

  • Adult €4.00 / £4.00
  • Child (4-15 years) €2.00 / £2.00
  • Vehicle charge (including motorbikes) €12/£10

Irish Sea routes (foot / cyclist / booking):

  • Adult €1.50 / £1.50
  • Child (4-15 years) €1.50 / £1.50

NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Fare Terms: Economy & Flexibility

We know that planning to travel, especially when you have to, is more complicated now than ever before. So, to help you be more comfortable when planning your trip, we have improved the benefits of ‘Flexi Fare’ that you can add to your next booking.

Flexibility Option - Irish Sea Routes & Dover Calais

Add Flexibility Option to your journey and:

  • Avail of preferential cancellation charges, up to 48hrs before departure.
  • Change your crossing as many times as you wish without incurring an amendment fee each time.

Important conditions to note: 

  • Amendments to date, route or time may incur an increase in fare.  In the event of a decrease in fare no refund will be issued.
  • Flexibility Option must be added at the time of booking
  • All cancellations must be made before the original departure date
  • All amendments must be made before the departure of the sailing you wish to amend
  • Flexibility Option fee and all supplements, surcharges and premiums are non-refundable in the event of a cancellation.
  • Applicable to bookings made after 5th June 2020.
Cancellation Charges - Terms & Conditions.
Our lowest Economy fare comes with some restrictions. To change a booking, you may pay a fee per journey, together with any increase in fare. If in doubt,  select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.
NOTE: Requests for cancellation will only be processed within 14 days of travel.
Irish Sea  Economy Fare:
Lowest fare with restrictions
Flexi Fare:
Flexible fare with benefits
Payment: Full payment at time of booking Full payment at time of booking
Cancellation: Up to 48hrs before travel 100% cancellation fee; no refund Full refund, as travel credit (valid for travel to end 2022) OR a refund to original payment card less fees.
Cancellation:        Within 48hrs of travel 100% cancellation fee; no refund 100% cancellation fee; no refund
Using a credit: Cancellation rules of original credit apply to any outstanding balances / new booking and fees are based on original date of travel.   A booking paid for in part / whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) and cancelled, will be refunded as a travel credit, valid for completed travel to the end of 2022. Promotional and Sale fares may attract special terms & conditions for amendments / cancellations.
  • No charge for amending a flexibility option booking but you will have to pay any increase in the fare, if applicable.
  • Cancellation rules apply to any outstanding balances.
  •  If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Book with Flexibility - Irish Sea

COVID-19 Cancellation Credit - Terms & Conditions

Fare Terms: Economy & Flexibility   - France Routes

Add Flexibility Option to your journey and:

  • Avail of preferential cancellation charges.
  • Change your crossing as many times as you wish without incurring an amendment fee each time.

Important conditions to note:

  • Amendments to date, route or time may incur an increase in fare.  In the event of a decrease in fare no refund will be issued.
  • Flexibility Option must be added at the time of booking
  • All cancellations must be made before the original departure date
  • All amendments must be made before the departure of the sailing you wish to amend.
  • Flexibility Option fee and all supplements, surcharges and premiums are non-refundable in the event of a cancellation.
Cancellation Charges - Terms & Conditions
Our lowest Economy fare comes with some restrictions. To change a booking, you may pay a fee per journey, together with any increase in fare. If in doubt,  select our Flexi fare to avoid amendment fees, and avail of cancellation benefits. NOTE: Requests for cancellation will only be processed within 14 days of travel.
Ireland - France Economy Fare:
Lowest fare with restrictions
Flexi Fare:
Flexible fare with benefits
Payment: €200 Deposit payable at time of booking. Remaining balance due at least 60 days before travel date. €200 Deposit payable at time of booking. Remaining balance due at least 60 days before travel date.
Amendments: €25 fee + difference in fare FLEXI benefit:  7 days + before travel:FREE + any difference in fare.0-6 days before travel:€25 fee + any difference in fare.
Cancellation: Up to 61 days before travel Loss of deposit as cancellation fee Deposit paid refunded as a travel credit (valid towards a booking for 12 months from date credit applied to customer account)
Cancellation: 14 - 60 days before travel 50% of booking value as cancellation fee. Refund of remaining 50% as a travel credit (valid towards a booking for 12 months from date credit applied to customer account) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid towards a booking for 12 months from date credit applied to customer account).
Cancellation:     0 - 13 days before travel 100% cancellation fee; no refund Cancel within 7 days of travel: 100% cancellation fee; no refund
Using a credit: Cancellation rules of original credit apply to any outstanding balances / new booking and fees are based on original date of travel.   A booking paid for in part / whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) and cancelled, will be refunded as a travel credit (valid towards a booking for 12 months from date credit applied to customer account). Promotional and Sale fares may attract special terms & conditions for amendments / cancellations.

 

  • No charge for amending a flexibility option booking more than 7 days before departure but you will have to pay any increase in the fare, if applicable.
  • Cancellation rules apply to any outstanding balances.
  • If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Book with Flexibility - France

Change your booking

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent 
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

  • Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
  • There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.

Amendment fee costs

Motorist bookings 
A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.

Foot-passenger bookings 
A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.


Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare. Terms & Conditions apply see our Flexibility Option FAQ for more details

COVID-19 Cancellation Credit - Terms & Conditions

Cancel your booking

Irish Ferries allow you to cancel your booking but terms and conditions apply. Customers with booking made directly with Irish Ferries can contact us for details on cancellation options.

Cancellation fees Ireland France Route

Cancellation Charges - Terms & Conditions
Our lowest Economy fare comes with some restrictions. To change a booking, you may pay a fee per journey, together with any increase in fare. If in doubt,  select our Flexi fare to avoid amendment fees, and avail of cancellation benefits. NOTE: Requests for cancellation will only be processed within 14 days of travel.
Ireland - France Economy Fare:
Lowest fare with restrictions
Flexi Fare:
Flexible fare with benefits
Payment: Deposit payable at time of booking. Remaining balance due at least 60 days before travel date. Deposit payable at time of booking. Remaining balance due at least 60 days before travel date.
Amendments: €25 fee + difference in fare FLEXI benefit:  7 days + before travel:FREE + any difference in fare.0-6 days before travel:€25 fee + any difference in fare.
Cancellation: Up to 61 days before travel Loss of deposit as cancellation fee Deposit paid refunded as a travel credit  (valid for travel to end 2022)
Cancellation: 14 - 60 days before travel 50% of booking value as cancellation fee. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022).
Cancellation:     0 - 13 days before travel 100% cancellation fee; no refund Cancel within 7 days of travel: 100% cancellation fee; no refund
Using a credit: Cancellation rules of original credit apply to any outstanding balances / new booking and fees are based on original date of travel.   A booking paid for in part / whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) and cancelled, will be refunded as a travel credit, valid for completed travel to the end of 2022. Promotional and Sale fares may attract special terms & conditions for amendments / cancellations.

Ireland France Routes - Foot-passenger bookings

  • 100% cancellation charge - no refund

Notes:

  • No charge for amending a flexibility option booking more than 7 days before departure but you will have to pay any increase in the fare, if applicable.
  • Cancellation rules apply to any outstanding balances.
  • If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Cancellation fees Irish Sea Route

Cancellation Charges - Terms & Conditions.
Our lowest Economy fare comes with some restrictions. To change a booking, you may pay a fee per journey, together with any increase in fare. If in doubt,  select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.
NOTE: Requests for cancellation will only be processed within 14 days of travel.
Irish Sea  Economy Fare:
Lowest fare with restrictions
Flexi Fare:
Flexible fare with benefits
Payment: Full payment at time of booking Full payment at time of booking
Cancellation: Up to 48hrs before travel 100% cancellation fee; no refund Full refund, as travel credit (valid for travel to end 2022) OR a refund to original payment card less flexibility and admin fees.
Cancellation:        Within 48hrs of travel 100% cancellation fee; no refund 100% cancellation fee; no refund
Using a credit: Cancellation rules of original credit apply to any outstanding balances / new booking and fees are based on original date of travel.   A booking paid for in part / whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) and cancelled, will be refunded as a travel credit, valid for completed travel to the end of 2022. Promotional and Sale fares may attract special terms & conditions for amendments / cancellations.

Irish Sea Routes - Foot-passenger bookings

  • 100% cancellation charge - no refund. This also applies to Sail/Rail bookings

 Notes:

  • No charge for amending a flexibility option booking but you will have to pay any increase in the fare, if applicable.
  • Cancellation rules apply to any outstanding balances.
  •  If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.

Short Break and Next Day Return bookings, along with Landbridge bookings have fare specific Terms & Conditions.  Please contact us for further advice.

COVID-19 Cancellation Credit - Terms & Conditions

Paying for your booking

You can pay for your booking by credit card, debit card, cash, bank draft, personal cheque, postal order or Tesco vouchers. We do not however accept American Express or Diners Club.

Secure Internet Shopping: When booking online with Irish Ferries, we offer an encrypted and secure booking system. We participate in the 'Verified by VISA' and the 'Mastercard SecureCode' schemes, to offer an additional level of protection against unauthorised use of your credit or debit card. We also comply with the Payment Services Directive and use ‘3D Secure’ for online payments and ‘Chip and Pin’ transactions for in person payments at ports.

These security measures apply to all cards so you do not need to register your credit or debit card. All you need to do is ensure that you and any authorised user have valid mobile phone numbers registered with your Bank / Card Issuer because they may send a one time passcode to verify and complete your online transaction. This passcode is not accessed, shared or stored by Irish Ferries, or by our card payment service provider. If you have any queries, please contact your bank and/or card issuer in the first instance.

Cash type payments: If paying by cash please pay directly at our Reservations or Port offices. Do not send cash through the post.

Tesco vouchers: Please contact Tesco to exchange your Clubcard Vouchers for a travel token. When booking, please choose “Use Tesco Tokens” - your token code can then be entered during the booking process when prompted. Please note that the maximum value of vouchers that can be used on the  Dover/Calais route is £150/€170 for a return journey or £75/€85 for a single journey.

Deposit: If you book online and opt to pay the deposit by card on our direct French service, the full balance due will automatically be debited from your card 60 days prior to your outward departure date.  Tesco bookings require the deposit paid in addition to using your Tesco tokens.

If payment is not received by the stated date, your booking may be cancelled and revelvant cancellation terms and conditions will be applied.

One4all gift cards

Gift cards and vouchers are a wonderful way to give someone an unusual present. One4all gift cards and vouchers may be used as part or full payment against a ferry fare.

One4all gift cards and vouchers may be purchased on-line www.one4all.ie or by calling into any post office or many retail outlets nationwide.

Please note that we currently only accept Euro One4All gift cards to a maximum of €50 per online entry transaction.

If you are sending One4all gift cards or vouchers to Irish Ferries as payment against a booking please send them by registered post to:

Contact Centre Manager,
Irish Ferries Head Office,
Alexandra Road,
Dublin 1

For FAQs on using on-line Travel Voucher click here

Using vouchers

If you have an Irish Ferries travel voucher you may use it on any of our direct ferry services.

Online Bookings

Please make your on-line booking and pay the full amount requested. Then just forward the off-line voucher to the relevant Reservations Office. Please remember to write your "Booking Reference Number" on your off-line voucher. On receipt of the off-line voucher we will apply the deduction to your booking. The refund due will be automatically credited to you via the credit card system.

For FAQs on using on-line Travel Voucher click here


Telephone bookings and Personal Callers

Ireland/Britain Routes
Please tell our reservations staff at time of booking the value of your off-line voucher. Then send the off-line voucher to the relevant Reservations office along with your payment. Please remember to write your "Booking Reference Number" on your off-line voucher. You can also bring your voucher along to the Port if you would prefer to make your payment there.

Ireland/France Routes
Please tell our reservations staff at the time of booking the value of your off-line voucher. Then send it to the relevant Reservations office. Please remember to write your "Booking Reference Number" on your off-line voucher. Please note off-line vouchers cannot be used to pay a deposit.

Travel Confirmation Documents

Irish Ferries does not issue a ticket. There are several ways to make your travel document:

For reservations made via the Internet

You will receive an e-mail confirmation in your mailbox. You can either print this confirmation or quote the reference number of your booking.

For bookings made by phone or in person

You will receive a booking confirmation by post or email. You can either bring the posted confirmation, print the e-mail confirmation or quote the reference number of your booking.

Please note you must provide identification. See Passports-Identification for more information.

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