Frequently asked questions

Mobile Phones / Data Roaming

As long as you are directly connected to a terrestrial mobile network e.g. on rivers, lakes or along the coast, you can use roam like at home on ships within the EU. EU roaming rules apply only to terrestrial mobile networks.

As soon as the services are provided through other types of radio networks, via satellite systems on board of ships or aeroplanes for instance, they are not subject to the binding price caps of the EU.

MCP is the partner who delivers the service on-board Irish Ferries’ ships.

NOTE: Neither Irish Ferries nor MCP sets the tariffs for use of this service. The charge applied to your account will be determined by your own mobile operator. You should receive an automated text outlining their rates once your phone switches to the onboard MCP network.

As our vessels operate in international waters, recent changes to EU data roaming fees are not applicable to the MCP service.

Please use our FREE onboard wi-fi service if your wish to avoid calls or data roaming charges. Switch your data roaming off. If you don’t, your phone may still consume expensive data with apps running in the background.

Passengers from the USA, Canada and other countries may have to contact their home operator to activate the service.

Further information on the following link -

Health Card

If you become ill or injured while on holiday or temporary stay in another EU member state you can avail of public heath care.

To avail of this free public health care you need to have a European Health Insurance Card or EHIC (formerly the E111 form). Each individual member in a family needs their own personal card. There is no charge for this Health card as it is a free public service.

For detailed information see


Luggage Lost

All personal belongings found on our ships or in the ports are sent to our shore based lost property offices for collection. Passengers who have put their names or telephone numbers on any piece of personal property sent to our lost property offices will be contacted.

Property recovered on board is held for 1 month before being donated to charity. 
If you have lost or misplaced personal items while travelling please contact us:

Dublin/Holyhead Route - Call us in Ireland on 00 353 1 6075519 
Rosslare/Pembroke Route - Call us in Pembroke on 0044 8717 300 500 
Ireland/France Route - Call us in Ireland on 00 353 53 9133158

Luggage Storing Onboard

Dublin and Holyhead routes
We have luggage handling facilities for foot passengers. In Dublin and Holyhead you simply put your bags on a carousel at the check-in stage and then you collect them in the terminal building when you arrive. The luggage is stowed on the car deck so you will have no access to it during the voyage. For your comfort and security, all luggage put through this system is ticketed.

Rosslare and Pembroke routes
Foot Passengers are brought from the terminal in Rosslare and Pembroke to the ship by bus. Your luggage must remain with you during this transfer. The bus travels with the ship so you may leave your luggage on the bus or bring it with you to the upper decks of the ship. Passengers who leave their luggage on the bus do so entirely at their own risk.

Ireland/France routes
In Rosslare foot passengers access the ship via either a pedestrian link span, or a shuttle bus which will bring them from the terminal building to the ship. Passengers must bring their luggage with them. In Cherbourg foot passengers are brought from the terminal to the ship by bus and their luggage must remain with them during this transfer.

Priority Loading

Priority Loading - Irish Sea Routes

Cruise ferry Mv Ulysses (Dublin /Holyhead route)
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv W.B. Yeats (Dublin /Holyhead route) 
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv Isle of Inishmore ( Rosslare/Pembroke route)
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv Epsilon ( Dublin/Holyhead route)
Unfortunately due to the nature of vehicle loading on this ship we cannot offer priority loading when a cabin is pre-booked.

Fast craft HSC Dublin Swift  (Dublin /Holyhead route)
Motorists who book club class (before travel commences) will receive priority loading

Speedy Exit

"Speedy Exit" is available to a limited number of cars or motorbikes on our Ireland – France service only from just €10 each way for cars and from €5 each way for motorcycles.

If you book "speedy exit" your vehicle will be placed in a dedicated lane on either deck 7 or deck 5 and we guarantee that your vehicle will be one of the first 20 cars or motorbikes to disembark from the ship on arrival in port.

  • Early booking is advisable
  • You must be through the check-in point at least one hour before the scheduled departure time to avail of "Speedy Exit"
  • For vessel stability and stowage reasons "Speedy Exit" cars may be parked behind freight or other large vehicles
  • Due to operational restrictions "Speedy Exit" is not available to vehicles exceeding 2.25m in height (incl. roof luggage), not available to cars towing trailers / caravans, or indeed to vehicles requiring close access to passenger lifts

If you have already made a booking and would like to add Speedy Exit to this you can do so in: Manage your booking  

Sailing Disrupted

Every effort is made to maintain advertised schedules but sailing times can sometimes be disrupted due to technical, operational or weather related issues.

If your sailing is cancelled we will do everything possible to transfer you onto the next available Irish Ferries sailing. If you would prefer not to travel on the next available sailing please contact us and we will be happy to arrange an alternative date for you.

When making your booking please provide us with a contact number (ideally your mobile phone number) and we will endeavour to make contact with you in the event of any major disruption

Sailing Missed

If you miss your sailing we will do everything possible to transfer you to the next available Irish Ferries sailing. You will be charged an amendment fee plus any difference in fare. There is no refund due for unused tickets.

Guide to Driving in France

So you’re thinking of taking the car to France? We’ve put together a simple guide to driving in France…...

Checklist before taking the car to France

Documentation you should carry

  • You must carry a full driving licence - the minimum age for driving in France is eighteen.
  • Proof of insurance (third party or above) your own Irish car insurance should give automatic third party cover but do contact your insurers to check you have adequate cover before you plan to travel.
  • In the event of the UK leaving the EU with no deal, holders of GB driving licenses and GB registered cars should note the following:
    • Non EU licence holders are required to have an International Drivers Permit.
    • GB registered/insured cars would no longer benefit from the EU’s automatic third-party motor insurance cover, and will need a physical Green Card as evidence of Insurance. These are issued by insurance companies, currently fee-free.
    • Furthermore, drivers towing caravans on trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.


    When driving in France you are required by law to carry the following items:

    • Reflective jackets (one for each occupant, these must be kept inside the vehicle within easy reach)
    • Warning triangle (compulsory in every vehicle with 4 wheels or more)
    • Headlamp beam deflectors (depending on your car, you will either need deflector stickers or have to adjust the beam manually)
    • Breathalysers/alcohol test (as of January 2013 the French government announced that the introduction of an €11 fine for not carrying one has been postponed indefinitely, however, law still states that drivers of motor vehicles and motorcyclist must have an alcotest ready for use in their vehicle even though no penalty will be imposed if they cannot present one during a police road check)
    • Irish registration plates incorporating the IRL/European Union symbol make display of a conventional sticker unnecessary while driving within Europe.
    • Spare bulbs - by law you’re also mandated to carry a spare bulb kit for your vehicle, as the French police deem it necessary to replace it there and then on the grounds of safety. For a few pounds to buy a kit, you could avoid unwanted attention and a fine.


    Important Information for Driving


    Speed Limits in France

    Speed limits in France are determined by place, vehicle and by the weather. (Standard legal limits which may be varied by signs, for private vehicles without trailers)

    • Built-up areas 31 mph (50 km/h)
    • Outside built-up areas 55 mph (90 km/h)
    • Urban motorways and dual carriageways separated by a central reservation 68 mph (110 km/h)
    • Motorways 80 mph (130 km/h) (lower in built-up areas. Minimum 49mph (80km/h))

    In wet weather or if you’ve held a driving licence for less than three years, lower limits apply:

    • Outside built-up areas 49 mph (80 km/h)
    • Dual carriageways 62 mph (100 km/h)
    • Motorways 68 mph (110 km/h).


    Motorway Tolls in France

    French motorways are operated by a variety of private companies, with most featuring tolls. Tolls can be paid in cash or with a Mastercard or Visa card. (Maestro and Electron debit cards are not accepted

    Driving Penalties

    Visiting motorists should be warned that some French police authorities are authorised to impose and collect fines on the spot up to €750 from drivers who violate traffic regulations.


    Useful Links