Frequently asked questions

Sailing Check-in

Please note Irish Ferries use the 24 hour clock. Check-in times differ depending on the route etc. You must ensure that you are through the check-in point before the times advised below:

Great Britain / Ireland Routes – latest check-in time

  • Travelling with coach – 1 hours before departure
  • Travelling with any other vehicle type - 30 minutes before departure
  • Travelling on foot or cycling – 30 minutes before departure


France / Ireland Routes
– latest check-in time

  • Travelling with coach – 2 hours before departure
  • Travelling with Motorcycle - 1 hour 30 minutes before departure
  • Travelling with any other vehicle type - 1 hour before departure
  • Travelling on foot or cycling– 1 hour before departure

Notes:
Passengers travelling with guide dogs or any domestic animal on the Ireland France route must check in 2 hours before departure. Please allow a little extra time if you need to collect tickets at the port.

 

Mobile Phones / Data Roaming

It is possible to use your mobile phone while at sea, to make calls, send texts and use data.

While close to land, you phone will connect to a terrestrial mobile network, and EU roaming rules apply.  The EU binding price cap does not apply if you use your mobile phone onboard via the ferry’s satellite connection, provided by Telenor Maritime.

Brexit: Governments are working with mobile operators to prevent the reintroduction of roaming charges after Brexit for people travelling to the UK, including Northern Ireland, in relation to data roaming while connected to a terrestrial mobile network. This is not relevant for data roaming while at sea.

Please remember the following:

  • This satellite service is more expensive than your normal tariff.
  • Irish Ferries / Telenor Maritime do not set the tariffs.
  • Your own mobile operator sets the rates and is obliged to advise you of these by text message, when your phone switches to the onboard satellite network.
  • Connection over a satellite network is not a terrestrial network and is not covered by the EU regulations on data roaming introduced in June 2017.
  • Passengers from the USA, Canada and other countries may have to contact their home operator to activate the satellite service.
  • Further clarification on the EU rules around data roaming can be found here: https://ec.europa.eu/digital-single-market/en/faq/question-and-answers-roaming
  • If you are concerned over data roaming charges, please SWITCH OFF your mobile data and use the onboard WiFi instead.
Health Card

EU citizens who become ill or injured while on holiday or temporary stay in another EU member state can avail of public health care.

To avail of this public health care, you need to have a European Health Insurance Card or EHIC (formerly the E111 form). Each individual member in a family needs their own personal card. There is no charge for this card as it is a free public service.

For detailed information see www.ehic.ie

Brexit: In the event of a no-deal Brexit, UK registered EHICs are unlikely to be valid, and it is therefore recommended that you buy personal travel insurance to cover any potential health care costs.  In the event of a deal, EHIC cards will be valid during the transition period until at least the end of December 2020.

 

Luggage Lost

All personal belongings found on our ships or in the ports are sent to our shore based lost property offices for collection. Passengers who have put their names or telephone numbers on any piece of personal property sent to our lost property offices will be contacted.

Property recovered on board is held for 1 month before being donated to charity. 
If you have lost or misplaced personal items while travelling please contact us:

Dublin/Holyhead Route - Call us in Ireland on 00 353 1 6075519 
Rosslare/Pembroke Route - Call us in Pembroke on 0044 8717 300 500 
Ireland/France Route - Call us in Ireland on 00 353 53 9133158

Luggage Storing Onboard

Dublin and Holyhead routes
We have luggage handling facilities for foot passengers. In Dublin and Holyhead you simply put your bags on a carousel at the check-in stage and then you collect them in the terminal building when you arrive. The luggage is stowed on the car deck so you will have no access to it during the voyage. For your comfort and security, all luggage put through this system is ticketed.

Rosslare and Pembroke routes
Foot Passengers are brought from the terminal in Rosslare and Pembroke to the ship by bus. Your luggage must remain with you during this transfer. The bus travels with the ship so you may leave your luggage on the bus or bring it with you to the upper decks of the ship. Passengers who leave their luggage on the bus do so entirely at their own risk.

Ireland/France routes
In Dublin foot passengers access the ship via either a pedestrian link span, or a shuttle bus which will bring them from the terminal building to the ship. Passengers must bring their luggage with them. In Cherbourg foot passengers are brought from the terminal to the ship by bus and their luggage must remain with them during this transfer.

Priority Loading

Priority Loading - Irish Sea Routes

Cruise ferry Mv Ulysses (Dublin /Holyhead route)
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv W.B. Yeats (Dublin /Holyhead route) 
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv Isle of Inishmore ( Rosslare/Pembroke route)
Motorists who book either club class or a cabin (before travel commences) will receive priority loading

Cruise ferry Mv Epsilon ( Dublin/Holyhead route)
Unfortunately due to the nature of vehicle loading on this ship we cannot offer priority loading when a cabin is pre-booked.

Fast craft HSC Dublin Swift  (Dublin /Holyhead route)
Motorists who book club class (before travel commences) will receive priority loading

Speedy Exit

"Speedy Exit" is available to a limited number of cars or motorbikes on our Ireland – France service only from just €10 each way for cars and from €5 each way for motorcycles.

If you book "speedy exit" your vehicle will be placed in a dedicated lane on either deck 7 or deck 5 and we guarantee that your vehicle will be one of the first 20 cars or motorbikes to disembark from the ship on arrival in port.

  • Early booking is advisable
  • You must be through the check-in point at least one hour before the scheduled departure time to avail of "Speedy Exit"
  • For vessel stability and stowage reasons "Speedy Exit" cars may be parked behind freight or other large vehicles
  • Due to operational restrictions "Speedy Exit" is not available to vehicles exceeding 2.25m in height (incl. roof luggage), not available to cars towing trailers / caravans, or indeed to vehicles requiring close access to passenger lifts

If you have already made a booking and would like to add Speedy Exit to this you can do so in: Manage your booking  

Sailing Disrupted

Every effort is made to maintain advertised schedules but sailing times can sometimes be disrupted due to technical, operational or weather related issues.

If your sailing is cancelled we will do everything possible to transfer you onto the next available Irish Ferries sailing. If you would prefer not to travel on the next available sailing please contact us and we will be happy to arrange an alternative date for you.

When making your booking please provide us with a contact number (ideally your mobile phone number) and we will endeavour to make contact with you in the event of any major disruption

Sailing Missed

If you miss your sailing we will do everything possible to transfer you to the next available Irish Ferries sailing. You will be charged an amendment fee plus any difference in fare. There is no refund due for unused tickets.

Guide to Driving in France

So, you’re thinking of taking the car to France? We’ve put together a simple guide to driving in France…...

Remember that before taking the car to France

You should remember:
1.    The minimum age for driving in France is eighteen.
2.    Drivers of vehicles must carry and be able to produce a valid driving licence.
3.    Proof of insurance (third party or above). Your own Irish car insurance should give automatic third-party cover but contact your insurance company to check that you have adequate cover before you travel.
4.    Proof of ID (a valid Passport)
5.    Vehicle registration document – i.e.: proof that you own the vehicle and / or have permission to take it abroad.

Brexit: In the event of the UK leaving the EU with no deal, holders of UK driving licenses and UK registered cars should note the following:

Drivers licence: Non-EU licence holders are required to have an International Drivers Permit, while driving in the EU.

UK registered / insured cars will no longer benefit from the EU’s automatic third-party motor insurance cover and will need a physical ‘Green Card’ as evidence of Insurance. These are issued by insurance companies, currently fee-free.

Drivers towing caravans or trailers will be required to have two green cards for insurance purposes – one for their vehicle and one for the unit they are towing.

When driving in France you are required by law to carry the following items:

  • Reflective jackets (one for each occupant, these must be kept inside the vehicle within easy reach of passengers)
  • Warning triangle (compulsory in every vehicle with 4 wheels or more)
  • Headlamp beam deflectors (depending on your car, you will either need deflector stickers or have to adjust the beam manually)
  • Breathalysers / alcohol test (as of January 2013 the French government announced that the introduction of an €11 fine for not carrying one has been postponed indefinitely, however the law still states that drivers of motor vehicles and motorcyclists must have an alcotest ready for use in their vehicle even though no penalty will be imposed if they cannot present one during a police road check)
  • Irish registration plates incorporating the IRL / EU symbol or display a conventional ‘country of origin’ sticker unnecessary.
  • Spare bulbs - by law you’re also mandated to carry a spare bulb kit for your vehicle, as the French police may deem it necessary to replace it there and then on the grounds of safety. For a few pounds to buy a kit, you could avoid unwanted attention and a fine.

Important Information for Driving

Speed Limits in France
Speed limits in France are determined by place, vehicle and by the weather.

  • Built-up areas 50 km/h
  • Outside built-up areas 80 / 90km/h depending on region
  • Urban motorways and dual carriageways separated by a central reservation 110 km/h
  • Motorways 130 km/h (lower in built-up areas. Minimum 49mph (80km/h)

In wet weather or if you’ve held a driving licence for less than three years, lower limits apply.
 
Useful Links
Irish Department of Foreign Affairs: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/
The Automobile Association: https://www.theaa.com/european-breakdown-cover/driving-in-europe/country-by-country
The RAC: https://www.rac.co.uk/drive/travel/driving-abroad/