Essential Maintenance:

Passenger Rights - Claim for Compensation

Claim form

Delays or Cancellations

 

In all cases, if the sailing you are booked on is cancelled, or delayed by more than 90 minutes, you are entitled to re-routing on to an alternative sailing to your destination at no extra cost, or reimbursement of the ticket price. If the sailing you travel on, either as you had originally booked, or as a result of being re-routed, arrives later than your original scheduled arrival time, due to a technical issue only (not weather related or extraordinary circumstances) you may be entitled to a refund of 25% or 50% of the price paid for the affected journey leg. The amount of the refund is related to the overall journey time and the length of the delay and is dependent on circumstances.

Right to Accommodation

 

If the sailing you are booked on is cancelled (evening or overnight sailings) and dependent upon the circumstances (technical and extraordinary but not weather) you may be entitled to free of charge accommodation until an alternative sailing is arranged. Where possible overnight accommodation will be provided on board the vessel. Alternatively you may wish to make arrangements for accommodation ashore. The cost of this accommodation may be reimbursable (sanctioned by Irish Ferries against approved receipted expenditure) Reimbursement costs are limited to €80 per person per night for a maximum of 3 nights.