Frequently asked questions

Making a booking

You can book on-line, by telephone or through any of our offices. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings.

Passenger information required to make a booking:

Irish Ferries is required by law to record specific details of every passenger travelling. For this reason, we will need to know the following details for each person on your booking:

Full name, Gender, Age category (adult, child 4-15, infant 0-3), Nationality (as per passport), Date of Birth and any special needs / reduced mobility requirements.

Currency:

Fares are priced in the currency of the port of departure. The first port of departure determines the currency in which the booking is priced,

Contact us:

If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices.

Administration fees

Administrative dues & service fees:

Administrative dues are per booking and are applied on an each way basis as follows:

Ireland – Britain routes (motorist booking):

  • Adult €5.00 / £4.00
  • Child (4-15 years) €2.50 / £2.00

Ireland – Britain routes (foot / cyclist / motorcycle booking):

  • Adult €2.00 / £1.50
  • Child (4-15 years) €1.00 / £0.75

Service Fee

Bookings made by telephone or in person at our ports and offices will include a service fee per booking of €15 / £10 for motorist or holiday bookings or €5 / £4 for foot / cyclist or motorcycle bookings. NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Environmental Charge

What is the Environmental charge?

In line with the ambition to make the shipping industry more environmentally friendly and to reduce harmful air emissions, the International Maritime Organisation (IMO - the regulatory authority for international shipping) has set 1 January 2020 as the implementation date for the EU Directive EU 2016/802, for a significant reduction in the sulphur content of the fuel oil used by ships. The new cap of 0.5% sulphur in the fuel or equivalent solutions will mean a higher cost of compliance for all ferry operators from 1 January 2020. The reductions in sulphur oxides emissions resulting from the lower global sulphur limit are expected to have a significant beneficial impact on the environment and human health.

Irish Ferries have introduced an Environmental charge that contributes to the cost of compliance to meet the 2020 sulphur directive. The fee is a fixed amount as follows (each way):

Ireland – France route (all bookings):

  • Adult €6.00
  • Child (4-15 years) €3.00

Irish Sea routes (motorist booking):

  • Adult €4.00 / £4.00
  • Child (4-15 years) €2.00 / £2.00

Irish Sea routes (foot / cyclist / motorcycle booking):

  • Adult €1.50 / £1.50
  • Child (4-15 years) €1.50 / £1.50

NOTE: Charges, administrative fees & dues are fixed amounts and are excluded from discounts and promotional offers.

Flexibility Option

Flexibility Option

If you add the Flexibility Option to your outward or return crossing (or both) you will be able to:

  • Change the specified crossing as many times as you wish without incurring an amendment fee each time.   
  • Avail of reduced cancellation charges.

 

Important

  • Flexibility option must be added at the time of booking
  • Amendments to date, route or time may incur an increase in fare
  • All amendments to date, route and time are subject to availability
  • All amendments and cancellations must be made before the original departure date  
  • The Flexibility option cost and all supplements and fees are non-refundable in the event of a cancellation

 

Ireland / Great Britain routes – Motorist

 

Amending  

Standard Amendment Fee

With Flexibility Option

£20/ €25

No Charge

 

Cancelling

( Before Departure)

Cancellation Fee

With Flexibility Option

0 – 3 days

100%

90%

4 - 20 days

100%

75%

21- 41 days

50%

25%

42 days plus

25%

Full Refund

 

Ireland / Great Britain routes – Foot-passengers 

 

Amending

Standard Amendment Fee

With Flexibility Option

£8/ €10

No Charge

 

Cancelling

(Before Departure)

Cancellation Fee

With Flexibility Option

0 – 3 days

100%

90%

4 - 20 days

100%

75%

21- 41 days

100%

25%

42 days plus

100%

Full Refund

 

Ireland / France routes – Motorist

 

Amending

 

Standard Amendment Fee

With Flexibility Option

€25

No Charge

 

Cancelling

(Before Departure)

Cancellation Fee

With Flexibility Option

0 – 3 days

100%

90%

4 - 20 days

100%

75%

21- 41 days

50% (min charge €100)

25%

42 days plus

€100 Deposit

Refund of full deposit

 

Ireland / France routes – Foot-passenger 

 

Amending

Standard Amendment Fee

With Flexibility Option

€15

No Charge

 

Cancelling

(Before Departure)

Cancellation Fee

With Flexibility Option

0 – 3 days

100%

90%

4 - 20 days

100%

75%

21- 41 days

100%

25%

42 days plus

100%

Refund of full deposit

 

Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period

 

 

Change your booking

How to change your booking

Bookings made on-line with Irish Ferries 
Once you have an online account, you can change your booking on-line by logging into Your Account. Bookings cannot be changed on-line once outward travel has commenced. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers.

Bookings made by telephone with Irish Ferries
If you have an online account you can change your booking on-line by logging into Your account. If you do not have an on-line account please contact us.

Bookings made via an Agent 
Bookings made via a travel agent, tour operator, or a web site other than irishferries.com cannot be changed online. You should contact your own agent.

Inclusive Packages Holidays
Changes can be made to holiday packages – subject to relevant terms & conditions. Please contact us for assistance.

  • Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended.
  • There is no amendment fee but there may be an increase in fare for changes to the number of passengers travelling on each sailing, vehicle type, updating or adding a trailer, caravan or cabin or by adding Club Class.

Amendment fee costs

Motorist bookings 
A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.

Foot-passenger bookings 
A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.
Sales fares may attract higher amendment fees - these will be shown in the fare rules when you make your booking online.


Flexibility Option

Our Flexibility Option allows you to avoid paying booking amendment fees when changing a booking. Flexibility Option must be purchased at the time of booking. Please note that changes to bookings may still incur an increase in fare.

Cancel your booking

Irish Ferries allow you to cancel your booking but terms and conditions apply. All cancellations should be in writing to bookings@irishferries.com

Cancellation fees

Ireland France Routes - Motorist bookings

  • Cancellations up to 42 days before travel - loss of €100
  • Cancellations between 41 to 21 days before travel - loss of 50% of total fare, minimum charge €100, with the balance refunded. 
  • Cancellations within 20 days of travel - 100% cancellation charge with no refund.

Ireland France Routes - Foot-passenger bookings

  • 100% cancellation charge - no refund

Ireland / Great Britain Routes - Motorist bookings

  • Cancellations up to 42 days before travel - loss of 25% of total fare with a 75% refund
  • Cancellations between 41 to 21 days before travel - loss of 50% of total fare with a 50% refund
  • Cancellations within 20 days of travel - 100% cancellation charge with no refund

Ireland /Great Britain Routes - Foot-passenger bookings

  • 100% cancellation charge - no refund. This also applies to Sail/Rail bookings

Flexibility Option

Our Flexibility Option allows you to avail of reduced cancellation fees

Flexibility Option must be purchased at the time of the booking date and is non refundable in the event of cancellation.

Notes

  • Cancellation rules apply to any outstanding balances. 
  • If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel. 
  • Refunds are by the method of payment so if you have paid by voucher (Tesco or otherwise) any refund due will be by Irish Ferries travel voucher. 
  • Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.
Paying for your booking

You can pay for your booking by credit card, debit card, cash, bank draft, personal cheque, postal order or Tesco vouchers. We do not however accept American Express or Diners Club.

Secure Internet Shopping: When booking online with Irish Ferries, we offer an encrypted and secure booking system. We participate in the 'Verified by VISA' and the 'Mastercard SecureCode' schemes, to offer an additional level of protection against unauthorised use of your credit or debit card. We also comply with the Payment Services Directive and use ‘3D Secure’ for online payments and ‘Chip and Pin’ transactions for in person payments at ports.

These security measures apply to all cards so you do not need to register your credit or debit card. All you need to do is ensure that you and any authorised user have valid mobile phone numbers registered with your Bank / Card Issuer because they may send a one time passcode to verify and complete your online transaction. This passcode is not accessed, shared or stored by Irish Ferries, or by our card payment service provider. If you have any queries, please contact your bank and/or card issuer in the first instance.

Cash type payments: If paying by cash please pay directly at our Reservations or Port offices. Do not send cash through the post.

Tesco vouchers: Please send vouchers by registered Post to the Irish Ferries office listed on your booking confirmation. Remember to write the booking reference number on the vouchers and please ensure that the vouchers reach us within 5 working of days of the booking date.

Deposit: If you book online and opt to pay the deposit by card on our direct French service, the full balance due will automatically be debited from your card 40 days prior to your outward departure date.

One4all gift cards

Gift cards and vouchers are a wonderful way to give someone an unusual present. One4all gift cards and vouchers may be used as part or full payment against a ferry fare or holiday package.

One4all gift cards and vouchers may be purchased on-line www.one4all.ie or by calling into any post office or many retail outlets nationwide.

Please note that we currently only accept Euro One4All gift cards.

If you are sending One4all gift cards or vouchers to Irish Ferries as payment against a booking please send them by registered post to:

Contact Centre Manager,
Irish Ferries Head Office,
Alexandra Road,
Dublin 1

For FAQs on using on-line Travel Voucher click here

Using vouchers

If you have an Irish Ferries travel voucher you may use it on any of our direct ferry services.

Online Bookings

Please make your on-line booking and pay the full amount requested. Then just forward the off-line voucher to the relevant Reservations Office. Please remember to write your "Booking Reference Number" on your off-line voucher. On receipt of the off-line voucher we will apply the deduction to your booking. The refund due will be automatically credited to you via the credit card system.

For FAQs on using on-line Travel Voucher click here


Telephone bookings and Personal Callers

Ireland/Britain Routes
Please tell our reservations staff at time of booking the value of your off-line voucher. Then send the off-line voucher to the relevant Reservations office along with your payment. Please remember to write your "Booking Reference Number" on your off-line voucher. You can also bring your voucher along to the Port if you would prefer to make your payment there.

Ireland/France Routes
Please tell our reservations staff at the time of booking the value of your off-line voucher. Then send it to the relevant Reservations office. Please remember to write your "Booking Reference Number" on your off-line voucher. Please note off-line vouchers cannot be used to pay a deposit.

Breakdown and Travel Insurance

Irish Ferries and Allianz Assistance have teamed up in an exclusive partnership to offer you travel and breakdown insurance! Insurance can be booked in a few easy-to-follow steps when making your booking online and is available for Republic of Ireland residents travelling from Ireland to the UK or from Ireland to France. We are unable at present to offer insurance cover to bookings paid part or in full with Tesco vouchers.

Travel Insurance

Please note that the same passengers must travel on your outward and return crossings. Cover is valid for customers 75 years or under at the date the policy is issued. If you are not under 76 years, please contact Allianz Assistance for a quotation (https://www.allianz.ie/travel-insurance/).


Breakdown Insurance

  • Please note that your vehicle must be 10 years old or under at the date your policy was issued and that the same vehicle must travel on your outward and return crossings. You must supply us with your vehicle make, model and registration number at time of booking. We are unable at present to offer insurance cover for motorcycles or camper/motorhomes over 8m long.

  • Details of the Travel and/or Breakdown Insurance purchased with Irish Ferries will be emailed to you at time of purchase, including links to the Policy Documents.

  • If your Insurance cover does not meet your requirements, please notify Allianz Assistance within 14 days of receiving your insurance receipt and return all your documents for a refund of your premium. You can contact Allianz Assistance at 18b Beckett Way, Park West Business Campus, Nangor Road, Dublin 12. Telephone 01 619 3668.

  • If during this 14 day period you have travelled, made a claim or intend to make a claim then Allianz Assistance can recover all costs that you have used for those services. Please note that your cancellation rights are no longer valid after this initial 14 day period.

Amending your Booking

If you amend your Irish Ferries booking – including passenger names, vehicle details, travel dates, routes and number of passengers – you will need to contact Allianz Assistance to revalidate your Policy. Irish Ferries is not responsible for any passengers who fail to amend their travel insurance policy details.

You can contact Allianz Assistance at 18b Beckett Way, Park West Business Campus, Nangor Road, Dublin 12 Telephone 01 619 3668.

Travel Confirmation Documents

Irish Ferries does not issue a ticket. There are several ways to make your travel document:

For reservations made via the Internet

You will receive an e-mail confirmation in your mailbox. You can either print this confirmation or quote the reference number of your booking.

For bookings made by phone or in person

You will receive a booking confirmation by post or email. You can either bring the posted confirmation, print the e-mail confirmation or quote the reference number of your booking.

Please note you must provide identification. See Passports-Identification for more information.